Samenvatting

Increasing digitalization calls for good digital governance, with responsible digitalization by the government and serving public values at its core. Therefore, frameworks in the form of ethical digital codes with principles and values have recently been developed. However, frameworks do not automatically lead to better behaviour, because good digital governance needs to be embedded in the organization and work processes. This research focuses on safeguarding good digital governance as an organizational change in which civil servants, managers and politicians play a crucial role. Based on a qualitative case study, conditions for safeguarding good digital governance are identified on the short, medium and long term. This study emphasises that both bottom-up and top-down approaches and cooperation between public servants, managers and politicians are necessary for safeguarding good digital governance.