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Samenvatting
Street-level bureaucracy as a term was coined by Michael Lipsky, an American political scientist, who launched it in a conference paper presented in 1969. The aggregate phenomenon the term refers to concerns a particular but broad segment of the public and semi-public sector where certain occupations, such as teaching, social work and policing, imply direct contact with individual citizens. Lipsky’s book (1980/2010) became a classic in Public Administration. Since its publication, street-level bureaucracy as an object of academic study has evolved into a scholarly theme of its own. In the study of street-level bureaucracy as now practised by an expanding worldwide community of researchers, applying rules and policy implementation have been joined by a range of other conceptualisations. In research on what happens in the interactions between public officials and individual citizens the focus has shifted more and more towards motivational aspects; links with social psychology have been made. In response, a plea for an ‘institutional (turn or return’ is evident, taking the context of the public encounter into account while making the empirical study of street-level bureaucracy more comparative.
Bestuurskunde |
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Article | Vakmanschap in uitvoeringStreet-level bureaucrats als professionals in publieke dienst |
Trefwoorden | street-level bureaucracy, public services, regulation, professionals in public service, craftspersonship |
Auteurs | Peter Hupe |
DOI | 10.5553/Bk/092733872023032001004 |
Auteursinformatie |
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