Samenvatting

New ict and robots in the workplace may raise productivity but can have negative effects on people. A human-centered approach and human-centered technology may prevent negative outcomes. In the present article, this is outlined for the diverse and vulnerable group of ‘people with distance to the labour market’.
These people face difficulties in getting a job and holding a job for a long period of time. For getting a job, they may need support in getting motivated and acquiring the necessary skills. For holding a job, support may be needed for adequate task performance, for staying healthy and vital, for personal development and for being able to switch from one job to another.
Various technologies may provide one or more of these types of support. In particular, cognitive support technology has a great potential to make difficult work easier and therefore more accessible to more people. In three case descriptions we illustrate the application of a human-centered approach and the potential of operator support technology for cognitively impaired people.
The case description shows the surplus value of the human centered approach, analyzing first the barriers and needs of the people involved, before iteratively testing and developing the technology with an active involvement of end-users. The described cases as well as other small-scale pilots contribute to our insight in the potential of operator support technology in increasing the accessibility of jobs for cognitively impaired people. The quantification of effects on work participation requires application of this type of technology on a much larger scale.