Zoekresultaat: 2 artikelen

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Jaar 2013 x
Artikel

Burgertevredenheid met lokaal gemeentebeleid: meten is weten

Tijdschrift Beleid en Maatschappij, Aflevering 4 2013
Trefwoorden citizen satisfaction, municipal policy, Benefit-of-the-Doubt method, Weighting, Multidimensionality
Auteurs Prof. dr. Nicky Rogge, Prof. dr. Simon De Jaeger en Gilles Naets MA
SamenvattingAuteursinformatie

    Local officials, policy makers and scholars are increasingly interested in using citizen satisfaction surveys as an instrument to evaluate and analyze the performances and services of municipalities. The key reason for this popularity is the increasing awareness that citizen satisfaction ratings can give a good identification of the effectiveness of the municipal policy. However, a consistent approach to measure citizen satisfaction of the municipal policy in a multidimensional manner has yet to emerge. The construction of such a multi-criteria satisfaction score on municipal policy is indeed an intricate matter with several conceptual and methodological difficulties to overcome. One important difficulty is the question how to aggregate multiple aspects of municipal policy into an overall satisfaction measure. The current paper advocates the ‘Benefit-of-the-Doubt’ (BoD) methodology to weigh and summarize citizen satisfaction ratings on multiple dimensions and tasks of municipal policy into an overall citizen satisfaction score. The label ‘benefit-of-the-doubt’ highlights the main conceptual starting point of the method: in the absence of detailed knowledge on the correct weights for the different dimensions and tasks of the municipality, the BoD-model looks for each evaluated municipality for the most favourable set of weights. As municipalities are usually rather sensitive about being compared and evaluated against each other, this quality is clearly an important advantage of the BoD-model. We present both a static and dynamic version of the model.


Prof. dr. Nicky Rogge
Nicky Rogge is docent en onderzoeker aan de faculteit Economie en Bedrijfswetenschappen in Brussel van de associatie Katholieke Universiteit Leuven, e-mail: Nicky.Rogge@Hubrussel.be.

Prof. dr. Simon De Jaeger
Simon De Jaeger is docent en onderzoeker aan de faculteit Economie en Bedrijfswetenschappen in Brussel van de associatie Katholieke Universiteit Leuven, e-mail: Simon.Dejaeger@Hubrussel.be.

Gilles Naets MA
Gilles Naets behaalde zijn master in de Handelswetenschappen aan de Hogeschool-Universiteit Brussel.
Artikel

De stille ideologie in het techniekdebat

Hoe de informatierevolutie in de politieke luwte ons mens-zijn verandert

Tijdschrift Bestuurskunde, Aflevering 2 2013
Trefwoorden information revolution, NBIC-convergence, biopolitics, belief in technological progress, silent ideology
Auteurs Rinie van Est
SamenvattingAuteursinformatie

    The information revolution, and in particular the convergence of nanotechnology, biotechnology, information technology and cognitive technology, creates a new societal arena: biopolitics. This so-called NBIC-convergence strengthens the promise that live, including our bodies (e.g. genes), brains (e.g. attention) and social environment (e.g. social contacts and consumer behaviour), can be brought into the domain of technological manipulability. NBIC-convergence, therefore, raises many social and ethical issues. The dominant naïve belief in progress through technology often stands in the way of a timely and adequate governance of these issues. The current situation in which the information revolution is mainly developing on the political sidelines, can lead to thorny societal and political problems in the mid and long-term.


Rinie van Est
Dr. ir. R. van Est is onderzoekcoördinator en trendcatcher bij de afdeling Technology Assessment van het Rathenau Instituut. Hij is natuurkundige en politicoloog en houdt zich bezig met de politiek van opkomende technologieën zoals nanotechnologie, robotica, synthetische biologie en persuasieve technologie.
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