Since 2001, the Dutch province of Overijssel has had its own knowledge centre focusing on urban society, called the ‘KennisInstituut Stedelijke Samenleving’ (KISS), alongside national knowledge centres. This essay gives an overview of some relevant KISS meetings devoted to a many kinds of citizen participation. The overview is based on reports made by the author himself. Examples of citizen participation are: the new styles of neighbourhood governance, citizen participation through neighbourhood budgets, the strength of the city and location-based leadership, innovative urban renewal and the promotion of citizen initiatives in the province of Overijssel. Examples are not only from the province of Overijssel (situated in the east of the Netherlands), but also from other parts of the Netherlands and other countries (Flanders, United Kingdom, United States and all over the world). The subject of citizen participation (in connection with urban renewal and administrative leadership) enjoys an ever-increasing popularity as is shown by the number of KISS meetings devoted to this subject.

Co-production is regarded as a way to actively involve vulnerable citizens with public service delivery. However, there are several critical aspects that may lead to the unexpected exclusion of this group by public organizations, which have been insufficiently addressed hitherto. On the basis of a dissertation research, these critical aspects are analyzed for three phases of co-production. In the first phase, self-selection and organizational selection may lead to the exclusion of vulnerable citizens. In the second phase, a lack of commitment of the user and organizational support increase the chance of early discontinuation of co-production by vulnerable citizens. Finally, in the evaluation phase, it is likely that disadvantaged citizens attribute potential success of co-production to themselves and do not reward the public service provider for this. This has the possible consequence that there is no recognition for the added value of co-production, which may lead to less co-production that involves vulnerable citizens in the future.

When scientific values like objectivity, validity and reliability are inadequate for designing research that enables society’s capacity for dealing with unstructured problems, which values or criteria should we use for designing adequate knowledge practices? Based on the articles in this special issue we answer this question by analysing the methods researchers have used for selecting stakeholders, knowledges, synthesis, context and outcome in new knowledge practices. Although a common language for comparison and documentation is lacking, the analysis provides recommendations for better designing interaction between scientific and other practices. The most important message however is that we need a designated platform for exchanging and evaluating experiences and discussing methods and the outcomes they yield.

The discussion on how to resolve mass disputes stemming from faulty financial products among banks, insurance companies and other stakeholders in the Netherlands ended in deadlock. While diligent action is considered imperative, parties shy away from discussing options for settling damages suffered by consumers for fear of triggering mass claims themselves. To contribute to a new framework for resolving mass disputes, a responsive evaluation was conducted between 2011 and 2015. In such evaluation, the way stakeholders make sense of the situation serves as an organizing principle in knowledge production. This article discusses the methodical challenges implied in adapting the methodological guidelines for such inquiry to fit the ill-structured, controversial and complex legal issue and its highly politicized context. Because of a careful handling of confidentiality in the inquiry and a focused selection of participants on the basis of their proximity to the issue, the evaluation resulted in insight in options for resolving mass disputes that are supported by various parties. Furthermore, the evaluation itself served, it is argued, as a vehicle to overcome the deadlock by sensitizing stakeholders to the fact that they all aspire similar practical objectives and all acknowledge the need for cooperation on the issue.

In this article we explore how and under what circumstances present-past comparisons can be used to find solutions to current social issues. We argue that meaningful comparisons can not only be made between countries or groups within countries, rather, comparisons between current and past societies too can enrich our thinking about pressing social problems. We search for the conditions under which such comparisons are possible without undermining the professional skills, epistemological and methodological insights of the various disciplines. Learning from the past calls for an in-depth study of present problems and the historical (role) model alike, with historians and social and political scientists cooperating in teams. We propose a five-step-method: (1) diagnosing the social issue, (2) tracing comparable historical practices that might offer solutions, (3) distilling these practices from their historical contexts, (4) massaging the ‘historical’ practices into the diagnosed present-day context through an imaginative exercise, and (5) implementing these solutions into everyday life through forms of experiment.

Citizens’ initiatives are the focus of public attention as part of the popular ‘do-democracy’ (associative democracy). However, it is not clear to what extent citizens are able to shape self-organization in a sustainable manner, what the important factors in this respect are and if citizens’ initiatives are the sole preserve of a better educated group of citizens. Through a secondary quantitative analysis of 56 citizens’ initiatives, this article offers an empirical contribution to answering these questions. The authors explore the effects of three possible factors on the sustainability of citizens’ initiatives: the network structure of the citizens’ initiative, the organizational design of the initiative and the revenue model. They show significant relationships between the organizational design of citizens’ initiatives and their sustainability. They also show a relationship between the network structure of these initiatives and their sustainability: initiatives that develop into a fully connected network or a polycentric network are more sustainable than initiatives with a star network. The personal characteristics of the initiators show a dispersal in age, descent, gender and retirement. Relatively speaking, many initiators have a high level of education: 80% has a higher professional or university education. But there are no significant relations between these personal characteristics and the sustainability of citizens’ initiatives.

This article is about one of the experiments in local democratic renewal: MyBorne2030 (in Dutch ‘MijnBorne2030’). The aim of the project was to develop a communal vision for Borne (a relatively small suburban municipality of 20.000 inhabitants in the East of the Netherlands) for the year 2030. A steering committee of 20 local organizations has worked out four scenarios on the basis of three building stones: an identity study, a research of societal trends and the formulation of ambitions. These four scenarios have been submitted to the citizens of Borne in a referendum. The scenario that has received the most votes (‘Dynamic villages’) is further elaborated in a new vison for the future called MyBorne2030. Institutionally the decision-making process in Borne can be described as a mixture of participative (deliberative), associative and direct (plebiscitary) democracy. The authors conclude that it was a successful experiment, that has produced broad support for the vision of Borne for the future and a solid basis for the implementation of this vision. Participants (as well as non-participants) think this approach can be repeated not only in Borne, but also in other municipalities. The authors add that this could also be the case for the level above of cooperating municipalities.

The first contribution to this special issue on local democracy in the Netherlands is the inaugural speech of Job Cohen (the former mayor of Amsterdam) held on January 9th 2015 at the University of Leiden as extraordinary professor at the prestigious Thorbecke-chair. His field is the theory of the municipality as an administrative, political and legal system. The title of his inaugural speech was ‘The fourth D’, in which the first three D’s stand for three different decentralizations of tasks to the Dutch municipalities and the fourth D for democracy. In his speech Cohen advocates a deliberative form of democracy, because it doesn’t emphasize differences and the exaggeration of differences, but emphasizes what the members of a community have in common. Deliberative democracy wants to create space for this common interest through the establishment of an arena for dialogue. Job Cohen is particularly taken by the ideas of the Belgian writer David Van Reybrouck about lottery selection and citizen participation and corresponding initiatives like G1000: a civic-summit, a form of deliberative democracy that generates new ideas, opens new perspectives and increases trust in the democratic process. The element of lottery selection (that was previously put on the agenda by the American professor James Fishkin) is essential for these results, because it creates a maximum of diversity and real involvement of all layers of the population: full citizen participation.

Modern government has high expectations of active citizen participation. Sociologists however, expect that this emphasis on citizen participation leads to new inequalities between city neighbourhoods. In ‘better’ neighbourhoods relatively more inhabitants are higher educated and indigenous, categories that are traditionally more active in society. In vulnerable neighbourhoods on the other hand many of the inhabitants are non-indigenous, lower educated and unemployed, who – as is shown in research – participate less. Citizen initiatives therefore would prosper in neighbourhoods with resilient and competent citizens and a powerful social fabric, while inhabitants of the vulnerable neighbourhoods would participate less, although there is more need for active citizen participation, because of their problems. This study analyses active citizen participation in two neighbourhoods in the Dutch city of Rotterdam, ‘Schiemond’ and ‘Lloydkwartier’, a typical backward neighbourhood versus a typical neighbourhood for young urban professionals (‘yuppen’). In contrast with the expectations the inhabitants of Schiemond do not appear to participate less than the inhabitants of Lloydkwartier. Concerning matters of neighbourhood safety even more respondents participate in Schiemond than in Lloydkwartier. Possible reasons are: (a) that lower educated people do participate more often in informal neighbourhood initiatives; (b) that because of the average longer residency in Schiemond there is a greater amount of public familiarity in this neighbourhood; or (c) that because of the bigger problems in Schiemond there is a greater necessity for inhabitants to become active themselves.

Surveys show that Dutch people want more options with regard to the own pension. Can freedom of choice be combined with collective organised solidarity within supplementary pension schemes? To answer this question the article discusses the pros and cons of options of workers and employers within and between pension schemes. The theoretical and empirical consequences of choices in the Dutch supplementary pension schemes are reviewed. The neo-classical economic theory, the neo-institutional theory and behavioral economic theory are applied to supplementary pensions. In addition, lessons are learned from the experience in the Netherlands with choices within pension schemes and with choices in other areas. Only a very small minority will use the new options in the supplementary pension schemes. Unlike the neoclassical economic theory, the neo-institutional theory and behavioral economic theory recommend to extend the compulsory supplementary pension to all employed persons. The welfare gain of more choices is questionable. Lifting the mandatory participation will affect the relative success of the Dutch pension system: large numbers of insured workers and relatively cheap and a relatively high pension as a result of this supplementary pension.

Citizen participation is firmly on the agenda of many Western policy makers. Numerous opportunities for individuals to participate in public decision-making have been created. However, few citizens use these opportunities. Those who do are often the highly educated, white, middle and upper classes that also tend to dominate other democratic spaces. Opportunities to become active can increase inequalities in terms of whose voices are heard in public decision-making. This fundamentally challenges the central democratic value of equality. Nevertheless, others can represent the interests of those who remain silent. Using the concept of representative claim this paper explores a variety of forms of representation (electoral, formal non-electoral and informal self-appointed) in the domain of social policy which is currently decentralized in the Netherlands. We conclude that especially informal self-appointed representatives such as medical professionals, churches and patient organizations can potentially play an important role in representing groups who often remain unheard in the public debate. They can therefore play an important role in ensuring the democratic quality of the decentralization process.

This contribution argues that self-organization is uneven: it emerges more in certain groups, sectors and geographical areas than in others. While the number of cooperatives has increased, their overall impact remains rather limited. Although the government rhetorically embraces cooperatives, in practices it is often hesitant or reluctant to lend support. Politicians are often ‘on a mission’ to promote startup companies and to obtain contracts or competitive advantages for large corporations. What if cooperatives would receive the same kind of support?

Healthcare cooperatives are not only attractive to citizens, but they also seen by managers as a source of inspiration and as a means to provide care efficiently. This raises the question of how health cooperatives evolve and which relationship with governments is appropriate for them. The aim of this article is examine the state of the art regarding the rise and development of health cooperatives. This development depends on the degree to which health cooperatives are able to overcome cultural, legal and financial obstacles. Health cooperatives seems to be more promising and stable if they succeed in determining their own course, show that they can realize their aims themselves and while learning to work together with others.

Emery Roe’s nieuwste boek, Making the Most of Messes, biedt een verfrissend antwoord op de uitdagingen waarvoor de huidige bestuurskunde zich gesteld ziet om problemen van collectief handelen onder vaak grote tijdsdruk aan te pakken met beleid, organisatie en publiek management.
Aan de hand van actuele, veelal Nederlandse, voorbeelden worden de hoofdthema’s uit dit boek besproken. Daarin staat centraal dat veel beleid en bestuur tegenwoordig een ‘janboel’ (‘mess mongering’) veroorzaakt en dat daardoor steeds meer aandacht uitgaat naar het managen of beheersbaar houden van die ‘troep’ (‘mess management’).
Roe bezint zich in dit boek op de vraag hoe politiek en bestuur dit soort ‘policy messes’ kunnen beheersen of voorkomen om betrouwbaarder om te gaan met voor burgers en consumenten vitale dienstverlening van wankelende banken, onvoorspelbaar treinverkeer en ander openbaar vervoer, dichtslibbende wegen, achterstallig dijkonderhoud, mislukkende ICT-projecten, uit elkaar vallende of slecht functionerende netwerken voor jeugd- en ouderenzorg, et cetera.

Under the influence of international law, procedural rights for crime victims have been enormously expanded in the Netherlands in the last decades. Legislators often assume that such rights may have a therapeutic impact on those who use them. This paper discusses the course and nature of psychological problems which may arise in the aftermath of crime victimization to nuance this assumption. The author argues that participation in criminal justice procedures is most likely to have a positive impact on crime victims’ emotional well-being during the first weeks post victimization. Positive experiences with the criminal justice system during this phase may prevent some victims from developing significant mental health problems, because the course of this period determines whether one returns to pre-victimization levels of psychological functioning or not. Victims who still suffer psychologically from the effects of the crime afterwards will only benefit from professional mental health interventions. The author substantiates his argumentation with findings from a recent systematic literature review.

Does scaling up municipalities strengthen or does it weaken (local) political participation? This is an important question because of the intention – as it is written down in the Dutch coalition agreement – to gradually scale up Dutch municipalities to 100.000+ inhabitants. This article answers the question on the basis of a meta-analysis, voter turnouts, the national election study and interviews. The author has also examined behavioural indicators for political participation, especially the turnout figures at local elections. The conclusion from this analysis by the author is clear and unambiguous: as the size of the local government (the municipality) increases (local) political participation decreases. For a lot of forms of political participation a size of about 10.000 inhabitants seems to be the optimal scale for local government. Because other (recent) research in the Netherlands has shown that the assumed cost savings from municipal amalgamation are not achieved, the desirability of (further) upscaling of Dutch municipalities can be questioned.

In his much praised book on mayors, Benjamin Barber argues it’s up to cities to address the world’s most acute problems. These include wicked problems such as climate change, terrorism, poverty and trafficking of drugs, weapons and humans. Cities are not only excellent problem solvers, they are also given a prominent role in innovation and economics, democracy and citizenship, and more recently domestic care. Complicated, wicked and thus knowledge intensive problems are stacking up at the local level. But where to get the appropriate knowledge to tackle these issues?

In this closing article we summarize the results of the individual articles of this themed issue and draw common lessons. With regard to cities as living labs, we conclude that three challenges need more attention: (1) unclear or contradictory goals and expectations, (2) organizational confusion, and (3) the lack of institutional links. Based on these, we offer a number of recommendations for research and practice in public administration.