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Artikel

Transitietheorie in de beleidspraktijk

Van cherry picking naar robuuste onderbouwing

Tijdschrift Beleid en Maatschappij, Aflevering 4 2021
Trefwoorden Transition policy, Social change theory, Sustainability, Normativity, Energy policy
Auteurs Albert Faber
SamenvattingAuteursinformatie

    Policy makers who work on sustainability transitions are well informed by transition science. As many scientific disciplines transition science comprises several theories and schools of thought, with distinct concepts and logical frames. The implication is that we can distinguish – subtle and implicit – different normative assumptions about, e.g., role of government, theory of social change, object of policy and issues of power. Such normative assumptions could then translate into policy, often without a proper assessment. This article aims to make such normative assumptions in transition theories more explicit. I explore how these normative elements translate into actual transition policy in a case of Dutch policy for ‘regional energy strategies’. Revealing normative elements in transition policy (or any policy field) can help policy makers to avoid pitfalls of conceptual cherry picking, thus contributing to transition policy that is scientifically and normatively robust.


Albert Faber
Ir. Albert Faber werkt als strateeg bij het ministerie van Economische Zaken en Klimaat. Deze bijdrage is op persoonlijke titel geschreven.
Artikel

Rebellerende zorgprofessionals

Improviseren met regels, passie en verantwoording

Tijdschrift Beleid en Maatschappij, Aflevering 2 2021
Trefwoorden healthcare rebels, administrative burden, quality of care, etnography, accountability
Auteurs Iris Wallenburg, Hester van de Bovenkamp, Anne Marie Weggelaar-Jansen e.a.
SamenvattingAuteursinformatie

    Bureaucracy and ‘red tape’ are seen as a main annoyance in healthcare practice. ‘Rules’ like guidelines and performance indicators would withdraw professionals from their real work, that is, helping patients. However, rules may also improve quality of care if they foster high quality practices. In this research, we explore how healthcare rebels deal with rules in their everyday work: how rebels ignore, engender and bend rules to build new environments for doing good care. Drawing on ethnographic research in three hospitals in the Netherlands (2017-2018), we reveal how rebels build and care for clinical microsystems containing their own clinical unit and related contexts (e.g. pharmaceutical suppliers, ICT companies, primary care) to evoke alternative and situated practices of good care delivery – i.e. focusing on quality of life and person-centred care. Rebels enact mechanisms of decoupling and recoupling to disconnect rules that embark on good care in specific patient situations, and build new routines that foster good care. However, such caring practices are hard to generalize as they often occur ‘under the radar’ and hence remain hardly noticed to the outside world. We argue that through revising accounting processes, and paying more attention to narratives of good care, more convenient quality systems could be found.


Iris Wallenburg
Dr. Iris Wallenburg is universitair hoofddocent, sectie Health Care Governance, Erasmus School of Health Policy & Management aan de Erasmus Universiteit Rotterdam.

Hester van de Bovenkamp
Dr. Hester van de Bovenkamp is universitair hoofddocent, sectie Health Care Governance, Erasmus School of Health Policy & Management aan de Erasmus Universiteit Rotterdam.

Anne Marie Weggelaar-Jansen
Dr. Anne Marie Weggelaar-Jansen, MCM is universitair docent, sectie Health Services Management and Organization, Erasmus School of Health Policy & Management aan de Erasmus Universiteit Rotterdam.

Roland Bal
Prof.dr. Roland Bal is hoogleraar beleid en bestuur van de gezondheidszorg, sectie Health Care Governance, Erasmus School of Health Policy & Management aan de Erasmus Universiteit Rotterdam.
Artikel

Hoe SyRI het belang van transparantie ­onderstreept

Tijdschrift Beleid en Maatschappij, Aflevering 3 2021
Trefwoorden SyRI, digitisation, transparency, trust, ICT
Auteurs Tosja Selbach en Barbara Brink
SamenvattingAuteursinformatie

    The Dutch digital fraud detection system SyRI was announced to set up to detect social security fraud quickly and effectively and by doing so, maintain support for the social security system. It was the formal position that for the sake of effectiveness, no information about the algorithm and very limited information about the application of the system should be shared. The authors argue on the basis of a policy analysis, a legal exploration and a literature study that the lack of transparency about the chosen method and the application of the digital fraud detection system in social security can have far-reaching consequences for both the individual and society . The information sharing and the use of algorithms can lead to suspicion of and declining confidence in the government, and a reduced motivation to comply with the prevailing rules. This could undermine the original purpose.


Tosja Selbach
Mr. Tosja Selbach is voormalig LLM-student governance and law in digital society, Rijksuniversiteit Groningen.

Barbara Brink
Dr. Barbara Brink is postdoc-onderzoeker socialezekerheidsbeleid, vakgroep Staatsrecht, Bestuursrecht en Bestuurskunde aan de Rijksuniversiteit Groningen.
Artikel

De invloed van contractuele en relationele aspecten op stakeholdermanagement

Een casusstudie van de A9 en A16 DBFM-infrastructuurprojecten

Tijdschrift Beleid en Maatschappij, Aflevering 1 2021
Trefwoorden infrastructure projects, public-private partnerships, contractual governance, relational governance, stakeholder management
Auteurs Sander Philips MSc, Ir. Bert de Groot en Dr. Stefan Verweij
SamenvattingAuteursinformatie

    In the past decade, large infrastructure projects in the Netherlands have often been implemented through Public-Private Partnerships (PPPs), specifically using Design-Build-Finance-Maintain (DBFM) contracts. While the decision to implement projects through PPPs is based on expected advantages for internal parties – the public and private partners in the PPP –, there is a call for more focus on the advantages and disadvantages of PPPs for external stakeholders. External stakeholder management in DBFM projects is based on a contractual division of risks and responsibilities between the partners. However, it is clear from the literature that the contract does not guarantee successful stakeholder management. Relational aspects are important. Little research has been done, however, into the interplay of contractual and relational aspects in achieving successful stakeholder management. This article addresses this research need. A comparative case study was conducted into the PPP projects A9 Gaasperdammerweg and A16 Rotterdam. The study first shows that sanctions, when combined with a relational approach, have a positive effect on the relationships with stakeholders. Second, external stakeholder management cannot be simply outsourced to the private partner and continuous involvement of the public partner is important for success.


Sander Philips MSc
Sander Philips MSc volgde op het moment van schrijven de double degree master Environmental and Infrastructure Planning (Rijksuniversiteit Groningen) en Water and Coastal Management (Universität Oldenburg). Inmiddels is hij afgestudeerd.

Ir. Bert de Groot
Ir. Bert de Groot is senior adviseur projectbeheersing bij Rijkswaterstaat, ministerie van Infrastructuur en Waterstaat, en external PhD bij de Rijksuniversiteit Groningen, faculteit Ruimtelijke Wetenschappen, basiseenheid Planologie.

Dr. Stefan Verweij
Dr. Stefan Verweij is universitair docent infrastructuurplanning, governance en methodologie aan de Rijksuniversiteit Groningen, faculteit Ruimtelijke Wetenschappen, basiseenheid Planologie.
Artikel

Het prestatievoordeel van publiek-private samenwerking

Een analyse van transportinfrastructuurprojecten in Nederland

Tijdschrift Beleid en Maatschappij, Aflevering 3 2020
Trefwoorden Public-Private Partnerships (PPPs), Cost Performance, Time Performance, Netherlands, Principal-Agent Relationships
Auteurs Dr. Stefan Verweij, Dr. Ingmar van Meerkerk en Prof. dr. ir. Wim Leendertse
SamenvattingAuteursinformatie

    Compared to regular contracts, infrastructure development and management through Public-Private Partnerships (PPPs) is expected to lead to better cost and time performance. However, the evidence for this performance advantage of PPPs is lacking. This article analyzes the performance differences of projects with a Design-Build-Finance-Maintain (DBFM) contract (a type of PPP) and a Design-and-Construct (D&C) contract. Project performance data were collected (N = 65) from the Project Database of Rijkswaterstaat and analyzed using non-parametric tests. Rijkswaterstaat is the executive agency of the Ministry of Infrastructure and Water Management. The results show that DBFM-projects have a significantly higher cost performance than D&C-projects. In particular, DBFM-projects have less additional costs related to technical necessities in the implementation phase. Regarding time performance, DBFM-projects seem to perform better although the difference with D&C-projects is not statistically significant. The article discusses explanations for the performance advantage of PPPs, rooted in principal-agent theory. From this discussion, an agenda is presented for further research into the performance advantage of Public-Private Partnerships.


Dr. Stefan Verweij
Dr. Stefan Verweij is universitair docent infrastructuurplanning, governance en methodologie aan de Rijksuniversiteit Groningen, faculteit Ruimtelijke Wetenschappen, basiseenheid Planologie.

Dr. Ingmar van Meerkerk
Dr. Ingmar van Meerkerk is universitair docent bestuurskunde aan de Erasmus Universiteit Rotterdam, School of Social and Behavioural Sciences, afdeling Bestuurskunde.

Prof. dr. ir. Wim Leendertse
Prof. dr. ir. Wim Leendertse is bijzonder hoogleraar management in infrastructuurontwikkeling aan de Rijksuniversiteit Groningen, faculteit Ruimtelijke Wetenschappen, basiseenheid Planologie. Ministerie van Infrastructuur en Waterstaat, Rijkswaterstaat, Grote Projecten en Onderhoud.
Artikel

Sturing op toeristische gentrificatie in stadscentra

Lessen uit Amsterdamse stadsstraten

Tijdschrift Beleid en Maatschappij, Aflevering 2 2020
Trefwoorden Urban governance, policy fit, tourism gentrification, city centre, Amsterdam
Auteurs Ir. Simon van Zoest en Dr. Wouter Jan Verheul
SamenvattingAuteursinformatie

    The extensive growth of urban tourism has influenced the living environment of urban citizens worldwide, which is among others due to changes in the range of commercial amenities. As a manifestation of this development, the existing supply of retail and hospitality services gradually changes from a focus on inhabitants to the tourist. As a result, the call for municipal intervention grows. However, little is known about the steerability of this development. In this article we therefore asses how tourism affects the range of commercial amenities in city streets, and what local policy responses are most suitable. The research builds on the concepts of tourism gentrification and different types of ‘policy-instrument fit’. Our case study of the city centre of Amsterdam, including a media and policy document analysis, as well as in-depth interviews with stakeholders, show that some problems caused by mass tourism require ‘hard’ forms of government control, while others require a ‘softer’ process approach, linking local parties to jointly improve a city street. The presented steering perspectives are not only relevant for the city of Amsterdam, but also for many other towns within, and beyond, the Netherlands, that have been struggling with the growth of tourism. The open attitude towards urban mass tourism has come up for discussion and urban (tourism) policy calls for reconsideration.


Ir. Simon van Zoest
Ir. Simon van Zoest is promovendus aan de Technische Universiteit Delft.

Dr. Wouter Jan Verheul
Dr. Wouter Jan Verheul is universitair docent en onderzoeker aan de Technische Universiteit Delft. Beide zijn verbonden aan de afdeling Urban Development Management.
Artikel

Verschillend organiseren, verschillend functioneren?

De invloed van de organisatie van Jeugd- (en Gezins)teams op het teamfunctioneren

Tijdschrift Beleid en Maatschappij, Aflevering 1 2020
Trefwoorden Youth Care, Youth Team, Team functioning, Self-management, Organization
Auteurs Laura Nooteboom MSc, Janna Eilander MSc, Dr. Joris van der Voet e.a.
SamenvattingAuteursinformatie

    Objective: there are regional differences in the organization of local Youth Teams, that have been given a crucial role in delivering Youth Care since the transition of Youth Care in 2015. The aim of this article is to examine the influence of the organization of Youth Teams on several aspects of their functioning.
    Method: self-managing teams in Holland Rijnland and teams in The Hague that are led by a team manager are compared on several aspects of team functioning. This mixed-methods study is based on an online questionnaire among 237 professionals and interviews with 32 professionals. Quantitative data have been analyzed by conducting a t-test of group means, qualitative data by means of framework-analysis.
    Results: the organization of Youth Teams seems to influence certain aspects of the perceived team functioning. For example, professionals in the self-organizing teams Holland Rijnland experience more self-management and more informational elaboration. However, there are also similarities on several aspects. Professionals from both regions have similar expectations of leaders.
    Discussion: municipalities and Youth Care organizations should be aware of the influence of the organization of Youth Teams on team functioning. Future research must demonstrate which aspects of team functioning contribute to improved care for families.


Laura Nooteboom MSc
Laura Nooteboom is onderzoeker bij de Academische Werkplaats Gezin aan Zet, en promovenda bij Curium-LUMC het Academisch Centrum voor Kinder- en Jeugdpsychiatrie in Oegstgeest.

Janna Eilander MSc
Janna Eilander is onderzoeker bij de Academische Werkplaats Gezin aan Zet, bij Curium-LUMC, Academisch Centrum voor Kinder- en Jeugdpsychiatrie.

Dr. Joris van der Voet
Dr. Joris van der Voet is universitair docent aan het Instituut Bestuurskunde, faculteit Governance and Global Affairs van de Universiteit Leiden.

Dr. Ben Kuipers
Dr. Ben Kuipers is universitair hoofddocent aan het Instituut Bestuurskunde, faculteit Governance and Global Affairs van de Universiteit Leiden, en organisatieontwikkelaar en bestuurder bij Verbetervermogen in Amsterdam.

Prof. dr. Bram Steijn
Prof. dr. Bram Steijn is hoogleraar humanresourcesmanagement in de publieke sector, afdeling Bestuurskunde en Sociologie aan de Erasmus School of Social and Behavioral Sciences van de Erasmus Universiteit Rotterdam.

Prof. dr. Robert Vermeiren
Prof. dr. Robert Vermeiren is directeur patientenzorg en hoofd van de afdeling Onderzoek en Onderwijs bij Curium-LUMC, Academisch Centrum voor Kinder- en Jeugdpsychiatrie.

Dr. Eva Mulder
Dr. Eva Mulder is projectleider bij de Academische Werkplaats Gezin aan Zet en Senior onderzoeker bij Curium-LUMC, Academisch Centrum voor Kinder- en Jeugdpsychiatrie.
Artikel

Access_open Sociaal werk in stadswijken waar problemen zich opstapelen

Tijdschrift Beleid en Maatschappij, Aflevering 3 2019
Trefwoorden Residualisering, Stedelijk sociaal werk, Concentratie van sociale problematiek, Link work, Geuzenveld
Auteurs Dr. Saskia Welschen en Dr. Lex Veldboer
SamenvattingAuteursinformatie

    The impact of residualisation on social work has so far hardly been explored. Based on existing literature and recently started empirical research in Amsterdam we analyze several consequences. Residualisation refers to the process whereby urban social housing is strictly allocated to the lowest income groups. What does this concentration of disadvantaged households mean for the role of social workers? Firstly, for community workers residualisation mostly implies a renewed role as instigators of residents’ participation in urban renewal trajectories for social mix. Furthermore community activities are increasingly used to offer safe havens for new and old groups of residents and also to prevent expensive treatments for several residential groups. For social workers focusing on individual support or casework residualisation results in an increasingly complex caseload. Residualisation does not imply extra formation for social work, but rather extra attention for the effortful coproduction of welfare between formal and informal actors. Within this playing field, we distinguish link work as vital for both formal and informal social work. Link work is about establishing vertical and horizontal connections between different worlds, across sectoral, professional or trust gaps. We expect that in areas of residualisation successful urban social work is dependent on strong linking skills.


Dr. Saskia Welschen
Dr. Saskia Welschen is senior onderzoeker aan de Hogeschool van Amsterdam en zelfstandig onderzoeker.

Dr. Lex Veldboer
Dr. Lex Veldboer is lector aan de Hogeschool van Amsterdam.
Dossier

De aanpak van belastingontwijking door de EU: gerichte maatregelen zonder structurele verandering.

Tijdschrift Beleid en Maatschappij, Aflevering 1 2019
Trefwoorden Tax, EU/European Union, Corporate taxation, Tax avoidance, Tax policy
Auteurs Indra Römgens
SamenvattingAuteursinformatie

    According to the outgoing European Commissioner Pierre Moscovici, the European Union (EU) has made more progress in tackling tax avoidance and evasion in the last five years than in the twenty years before that. This article argues that although several targeted measures have indeed been adopted, such as automatic exchange of tax rulings and limitations on interest deductions, this has not led to a structural change in EU corporate tax policies, nor in underlying power relations. The article discusses the politics of a number of recent policy developments related to tax avoidance and evasion by transnational corporations. It argues that the adoption of targeted measures, and the simultaneous stalling of more comprehensive approaches – in terms of tax transparency or a common consolidated corporate tax base – can be explained by recent tax controversies, international politics, and the dynamics within and between EU institutions. Particular attention is paid to the role of the European Parliament that is formally limited, but still houses progressive forces that have continuously pushed for a clampdown on tax avoidance. Finally, the article pleads for more transparent EU decision-making, specifically concerning discussions with and within the Council, in order to improve the democratic legitimacy of EU corporate tax policies and processes.


Indra Römgens
MSc Indra Römgens is Promovendus aan de Roskilde Universiteit in Denemarken en de Radboud Universiteit in Nijmegen.
Artikel

De opkomst van voedselbeleid: voorbij de tekentafel

Tijdschrift Beleid en Maatschappij, Aflevering 4 2018
Trefwoorden Food policy, Food system, Agricultural policy, Policy integration, Policy instruments
Auteurs Dr. Jeroen Candel
SamenvattingAuteursinformatie

    To address a range of interconnected food-related challenges, Dutch policymakers have invested in the development of integrated food policy in recent years. This article discusses this development in two parts. The first part contains a detailed description of the main events and lines of thinking that characterized the food policy process. From this description it becomes clear that food policy has been gradually developing towards a separate institutionalized policy domain. In the second part, this development is analysed from a policy integration perspective. This analysis shows that although considerable steps towards strengthened policy integration have been made, the Dutch ‘Food agenda’ does not yet proceed beyond symbolic levels. This particularly shows in the absence of concrete policy goals and in a policy instrument mix that has not been adjusted to strengthen consistency and effectiveness. In addition, the involvement of relevant ministries gradually decreased after the initial stages. The article concludes that the food policy process has arrived at a critical juncture: the next steps of the new government will prove decisive for whether food policy integration intentions will advance beyond the drawing board. Political and administrative leadership are identified as key conditions for such further steps to occur.


Dr. Jeroen Candel
Dr. Jeroen Candel is universitair docent bij de Bestuurskundegroep van de Wageningen Universiteit.
Artikel

Copingstrategieën bij onderwijsbestuur: over hoe onderwijsbestuurders complexe vraagstukken of dilemma’s waarderen en hanteren

Tijdschrift Beleid en Maatschappij, Aflevering 3 2017
Trefwoorden School boards, School board governance, Coping strategies, Proactive coping, Secondary education
Auteurs Hoogleraar Edith Hooge en Alumnus Nancy Plasmans
SamenvattingAuteursinformatie

    This article is about how education administrators value complex issues or dilemmas they are confronted with in their governance practices, and which strategies they adopt to cope with them. Professional governance of school organisations was introduced gradually over the past fifteen years, and at the same time governance in education has gained in complexity and raises considerable risks, requiring more time, knowledge and expertise of education administrators. We draw on the theoretical perspective of coping to investigate the potential of education administrators to deal with the complexity, impediments and social and regulatory pressure in their daily practice. Our study consists of a comparative case study of six education administrators in secondary education. Their agency has been researched qualitatively with the help of the hierarchical model of coping strategies of Skinner and colleagues. The results show that the issues and dilemmas education administrators find most complex are about educational innovation and numbers of students enrolled. Education administrators value these issues or dilemmas hardly as threatening, and they adopt various proactive coping strategies to deal with them, such as information seeking or bargaining.


Hoogleraar Edith Hooge
Edith Hooge is hoogleraar onderwijsbestuur bij TIAS, Universiteit van Tilburg.

Alumnus Nancy Plasmans
Nancy Plasmans is alumnus van de TIAS Executive Master Management in Education en teamleider bij Heerbeeck International College, scholengroep voor voortgezet onderwijs Best-Oirschot.
Artikel

Naar een oplossing voor het afwikkelen van massaclaims op de financiële markten: inzichten uit een responsieve evaluatie

Een reflectie op het toepassen van de methodiek voor responsieve evaluatie op een controversiële en juridisch complexe kwestie

Tijdschrift Beleid en Maatschappij, Aflevering 4 2015
Trefwoorden Mass claim disputes, financial markets, collective settlement, responsive evaluation, constructivist inquiry
Auteurs Mr. Bonne van Hattum en Dr. Anne Loeber
SamenvattingAuteursinformatie

    The discussion on how to resolve mass disputes stemming from faulty financial products among banks, insurance companies and other stakeholders in the Netherlands ended in deadlock. While diligent action is considered imperative, parties shy away from discussing options for settling damages suffered by consumers for fear of triggering mass claims themselves. To contribute to a new framework for resolving mass disputes, a responsive evaluation was conducted between 2011 and 2015. In such evaluation, the way stakeholders make sense of the situation serves as an organizing principle in knowledge production. This article discusses the methodical challenges implied in adapting the methodological guidelines for such inquiry to fit the ill-structured, controversial and complex legal issue and its highly politicized context. Because of a careful handling of confidentiality in the inquiry and a focused selection of participants on the basis of their proximity to the issue, the evaluation resulted in insight in options for resolving mass disputes that are supported by various parties. Furthermore, the evaluation itself served, it is argued, as a vehicle to overcome the deadlock by sensitizing stakeholders to the fact that they all aspire similar practical objectives and all acknowledge the need for cooperation on the issue.


Mr. Bonne van Hattum
Mr. Bonne van Hattum is als onderzoeker verbonden aan de Faculteit der Rechtsgeleerdheid van de Universiteit van Amsterdam (UvA). Daarnaast is zij als strategisch beleidsadviseur en jurist werkzaam bij de afdeling Strategie Beleid en Internationale Zaken (SBI) van de Autoriteit Financiële Markten (AFM).

Dr. Anne Loeber
Dr. Anne Loeber is verbonden aan de afdeling Politicologie van de Universiteit van Amsterdam. Haar onderzoek concentreert zich op de relatie tussen kennis en beleid, met in het bijzonder aandacht voor beleidsanalyse en -evaluatie ten aanzien van complexe en controversiële beleidskwesties.
Artikel

Professioneel vermogen

Proactieve ‘coping’ door publieke professionals

Tijdschrift Beleid en Maatschappij, Aflevering 4 2015
Trefwoorden Public professionals, Teachers, performance pressures, proactive coping, professional capability
Auteurs Prof. dr. Mirko Noordegraaf, Nina van Loon MSc, Madelon Heerema MSc e.a.
SamenvattingAuteursinformatie

    Professional services such as educational services, are increasingly managed and optimized in order to improve performances. Performances of students, teachers and school (boards) are measured and evaluated. Increasingly, rules and systems focus on outputs and control. Consequently, the ‘freedom’ of professionals such as teachers is reduced, or is perceived and felt to be reduced. There have been growing debates on the problematic effects of performance pressures. Often, public professionals are seen as ‘defenseless victims’ of systems and pressures – they are ‘professionals under pressure’. In this paper, we introduce a more positive way of understanding professionals and professional action in changing contexts. We see professionals such as teachers as ‘active agents’ who can develop and regain control over their own situation. Professionals can deliver quality, in spite of bureaucratic burdens and managerial intrusions. We call this ability professional capability: ‘the ability to proactively deal with work-related expectations, tasks and burdens in dynamic stakeholder environments’. This paper combines research on public administration, organizational sociology and occupational psychology, to generate a more productive understanding of proactive coping of professionals in public domains. We define and operationalize professional capacity, we explore sources and effects, and we develop hypotheses for further research.


Prof. dr. Mirko Noordegraaf
Prof. dr. Mirko Noordegraaf is als hoogleraar publiek management verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.

Nina van Loon MSc
Nina van Loon MSc was als promovenda verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht en is thans werkzaam bij Aarhus University, Denemarken.

Madelon Heerema MSc
Madelon Heerema MSc is als researcher verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.

Marit Weggemans MSc
Marit Weggemans MSc was als student-assistent verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.
Artikel

Burgertevredenheid met lokaal gemeentebeleid: meten is weten

Tijdschrift Beleid en Maatschappij, Aflevering 4 2013
Trefwoorden citizen satisfaction, municipal policy, Benefit-of-the-Doubt method, Weighting, Multidimensionality
Auteurs Prof. dr. Nicky Rogge, Prof. dr. Simon De Jaeger en Gilles Naets MA
SamenvattingAuteursinformatie

    Local officials, policy makers and scholars are increasingly interested in using citizen satisfaction surveys as an instrument to evaluate and analyze the performances and services of municipalities. The key reason for this popularity is the increasing awareness that citizen satisfaction ratings can give a good identification of the effectiveness of the municipal policy. However, a consistent approach to measure citizen satisfaction of the municipal policy in a multidimensional manner has yet to emerge. The construction of such a multi-criteria satisfaction score on municipal policy is indeed an intricate matter with several conceptual and methodological difficulties to overcome. One important difficulty is the question how to aggregate multiple aspects of municipal policy into an overall satisfaction measure. The current paper advocates the ‘Benefit-of-the-Doubt’ (BoD) methodology to weigh and summarize citizen satisfaction ratings on multiple dimensions and tasks of municipal policy into an overall citizen satisfaction score. The label ‘benefit-of-the-doubt’ highlights the main conceptual starting point of the method: in the absence of detailed knowledge on the correct weights for the different dimensions and tasks of the municipality, the BoD-model looks for each evaluated municipality for the most favourable set of weights. As municipalities are usually rather sensitive about being compared and evaluated against each other, this quality is clearly an important advantage of the BoD-model. We present both a static and dynamic version of the model.


Prof. dr. Nicky Rogge
Nicky Rogge is docent en onderzoeker aan de faculteit Economie en Bedrijfswetenschappen in Brussel van de associatie Katholieke Universiteit Leuven, e-mail: Nicky.Rogge@Hubrussel.be.

Prof. dr. Simon De Jaeger
Simon De Jaeger is docent en onderzoeker aan de faculteit Economie en Bedrijfswetenschappen in Brussel van de associatie Katholieke Universiteit Leuven, e-mail: Simon.Dejaeger@Hubrussel.be.

Gilles Naets MA
Gilles Naets behaalde zijn master in de Handelswetenschappen aan de Hogeschool-Universiteit Brussel.
Artikel

Groengasprojecten: energietransitie in ruraal Nederland?

Tijdschrift Beleid en Maatschappij, Aflevering 2 2013
Trefwoorden green gas, Biogas, renewable energy, stakeholder analysis, climate policy
Auteurs Drs. Maurits Sanders en Dr. Thomas Hoppe
SamenvattingAuteursinformatie

    ‘Green gas’ is a sustainable alternative to natural gas. It is produced by converting biomass into biogas, which can consequently be upgraded to natural gas standards. Expectations about green gas are high. According to the long term vision of Netbeheer Nederland, the representative association of gas grid operators, green gas will entail 50 percent of the domestic gas mixture by 2050. In line with this vision national government has adopted a green gas innovation support program. Production of green gas takes place in rural areas with abundant supply of organic production resources, especially manure. It is in demonstration projects that green gas niche development is to be proven. In this paper the central question is how green gas demonstration projects manifest at the local level. By conducting a stakeholder analysis, we take a ‘bottom-up’ research approach, which helps us to identify organizational and institutional barriers key local stakeholders have in relation to green gas demonstration projects. We judge this necessary to further understanding in green gas niche development. The results of the analysis are used to advice policymakers about design and use of policy instruments which can help to solve these barriers.


Drs. Maurits Sanders
Maurits Sanders is hoofddocent bestuurskunde bij Saxion en promovendus bij de vakgroep Public Administration aan de faculteit Management en Bestuur van de Universiteit Twente, m.p.t.sanders@utwente.nl, www.utwente.nl/mb/pa/staff/sanders/.

Dr. Thomas Hoppe
Dr. Thomas Hoppe is als universitair docent verbonden aan het Twente Centre for Studies in Technology and Sustainable Development van het Institute for Innovation and Governance Studies aan de faculteit Management en Bestuur van de Universiteit Twente, t.hoppe@utwente.nl, www.utwente.nl/mb/cstm/staff/cv/hoppe.doc/.
Artikel

Watergovernance: het belang van ‘op tijd’ samenwerken

Tijdschrift Beleid en Maatschappij, Aflevering 1 2013
Trefwoorden cooperation, time, water governance, management
Auteurs Dr. Jasper Eshuis en Dr. Arwin van Buuren
SamenvattingAuteursinformatie

    The factor time is an often neglected issue in the literature on network governance. In this article we analyze the differences in perceptions on time between actors involved in water governance and describe the managerial interventions aimed at synchronizing time horizons, managing the available amount of time and the tempo of the governance process. Two case studies of governance processes in the district of Water Board Delfland are included to provide insight in the question how the factor time influences the governance processes and how aspects of time are managed. The case studies show that different perceptions of time may cause tensions in collaborative relationships, and even cause the end of collaborations. This underscores the importance of time-sensitive governance.


Dr. Jasper Eshuis
Dr. Jasper Eshuis is universitair docent bestuurskunde aan de Erasmus Universiteit Rotterdam, eshuis@fsw.eur.nl.

Dr. Arwin van Buuren
Dr. Arwin van Buuren is universitair hoofddocent bestuurskunde aan de Erasmus Universiteit Rotterdam.
Artikel

Laveren tussen belanghebbenden

Reële autonomie en financieel toezicht

Tijdschrift Beleid en Maatschappij, Aflevering 4 2012
Trefwoorden regulatory governance, de facto autonomy, financial supervision, bureaucracy, institutional reform
Auteurs Dr. Caelesta Braun
SamenvattingAuteursinformatie

    De facto autonomy, the actual potential of regulatory agencies to go about their daily work, is often conceived to be more important to explain regulatory capacity than its formal autonomy and responsibilities. In this article we investigate whether external context factors, such as the financial and economic crisis have an impact on de facto autonomy. More specifically, we investigate whether the de facto autonomy varies after the crisis and distinctively so for specific subsets of employees within regulatory agencies. According to literature, mid-level managers of agencies are key to de facto autonomy and building a secure reputation for the agency in question. We test these external and internal effects on de facto autonomy with a survey among employees of the Dutch Financial Market Authority (N = 248). The findings show that the perceived influence of stakeholders is relatively constant, but that it is more dynamic for European stakeholders. Both middle managers and employees working at strategic and policy departments of the agency conceive the impact of European stakeholders as increasing in nature. The findings have important implications for our studies of de facto autonomy of regulatory agencies as well as reform potential after major institutional crises.


Dr. Caelesta Braun
Caelesta Braun is universitair docent aan het Department of Governance Studies, Vu University en als gastonderzoeker verbonden aan Antwerp Centre for Institutions and Multilevel Politics (ACIM), University of Antwerp. Correspondentiegegevens: Dr. Caelesta Braun, afdeling Bestuurswetenschappen, faculteit Sociale Wetenschappen, De Boelelaan 1081, 1081 HV Amsterdam, c.braun@vu.nl.
Artikel

Handelingsperspectieven in het politiek-financieel complex

Tijdschrift Beleid en Maatschappij, Aflevering 4 2012
Trefwoorden financial crisis, action logics, decision-making theories, regulatory bodies, financial institutions
Auteurs Dr. Kutsal Yesilkagit
SamenvattingAuteursinformatie

    The world-wide meltdown of financial markets is one of the largest human-made crises in modern times. The question that trembles on the lips of many researcher is why the main actors, all considered as rational, have displayed such self-destructing behaviour. Answers have been sought and partially found in theories as varied as ‘regulatory capture’, ‘failed regulation’, and inadequate crisis management. In this special issue, an alternative view is suggested. The financial sector, like any other complex sector, is made up of loosely coupled actors and actor settings (i.e. financial institutions, regulatory bodies, political actors), each driven by different action logics. The studies in this special issue each deeply examine the action logic of one actor group. The purpose of this issue is hence to parcel out the various action logics and suggest directions for further research to combine better the various actors and their differing action logics.


Dr. Kutsal Yesilkagit
Kutsal Yesilkagit is universitair hoofddocent bestuurskunde aan de Universiteit Utrecht. Correspondentiegegevens: A.K.Yesilkagit@uu.nl.

    In managing new cleavages between conflicting values (such as materialism and post-materialism), we cannot simply fall back on a classical approach to cleavage management. The segments surrounding the new cleavage are clearly more fluid than those surrounding the religious or socio-economic cleavages from consociationalism and neo-corporatism, such as is rightly emphasised in the network approach. In the conflict between the materialist and post-materialist value pattern, representation logic is not a given certainty. Not only the facts, but also the negotiating players and the decision-making arenas are the subject of negotiation and strategic action. This is reflected in the new forms of consultation politics. Similarly, consensus formation cannot make do with the (party) political integration of the segments because, given the conditions of post-materialism, this integration can only be partial. It seems important in the new cleavage management to devote attention to the existence of several arenas in which political interests are weighed up. For the players involved in a particular policy issue, this means the lure of strategic forum shopping and thus complication of the conflict-resolving ability of each of the forums.


Johan Weggeman
Johan Weggeman is verbonden aan de opleiding bestuurskunde van de Erasmus Universiteit Rotterdam. Hij studeerde politicologie aan de Universiteit Leiden en promoveerde als bestuurskundige aan de Erasmus Universiteit Rotterdam. De titel van zijn proefschrift luidt Controversiële Besluitvorming (Lemma 2003). Adres: Erasmus Universiteit Rotterdam, opleiding bestuurskunde, postbus 1738, 3000 DR Rotterdam, tel: 010 4082635, e-mail: weggeman@fsw.eur.nl
Artikel

Decentralisatie: maatwerk of uniformiteit?

Het Wmo-beleid van Nederlandse gemeenten

Tijdschrift Beleid en Maatschappij, Aflevering 3 2011
Trefwoorden decentralization, local government, social care
Auteurs Judith van der Veer MSc., Jelmer Schalk MSc. en Dr. Rob Gilsing
SamenvattingAuteursinformatie

    A main motive for policy decentralization is the belief that municipalities are better able to customize public policy to local circumstances, and to realize made-to-measure service provision. In this respect, the introduction of the Social Support Act (Wmo) is an interesting example. With the lack of ‘vertical’ accountability obligations to the national government, the Wmo is governmentally innovative. Whether the decentralization results in customized forms of social support is a fascinating one because a detailed reading of the Wmo and its implementation displays possible incentives as well as barriers to made-to-measure service provision. The empirical exploration in this article uses data from the 2007-2009 evaluation of the Wmo conducted by the Netherlands Institute for Social Research (SCP). The evaluation shows that municipalities involve diverse stakeholders in formulating Wmo policy, and that their involvement seems to lead to customized service provision. At the same time, municipalities follow nationwide models, and information provided by the central government seems to have a major impact on local social care policy. The article concludes with an outlook on future directions in local debates on social care and the recommendation to give time for major decentralization trajectories such as the Wmo.


Judith van der Veer MSc.
Judith van der Veer is promovendus en was als medewerker verbonden aan het Sociaal en Cultureel Planbureau tijdens de eerste Wmo-evaluatie. Correspondentiegegevens: J.C.V. van der Veer, Vrije Universiteit Amsterdam, Faculteit der Sociale Wetenschappen/Bestuurswetenschappen, De Boelelaan 1081, 1081 HV Amsterdam, j.c.v.vander.veer@vu.nl.

Jelmer Schalk MSc.
Jelmer Schalk is promovendus en was als medewerker verbonden aan het Sociaal en Cultureel Planbureau tijdens de eerste Wmo-evaluatie. Correspondentiegegevens: J. Schalk, Universiteit van Utrecht, Sociologie/ICS, Heidelberglaan 2, 3584 CS Utrecht, j.schalk@uu.nl.

Dr. Rob Gilsing
Rob Gilsing is Hoofd Onderzoeksgroep Jeugd, opvoeding en onderwijs en was als projectleider verbonden aan het Sociaal en Cultureel Planbureau tijdens de eerste Wmo-evaluatie. Correspondentiegegevens: Dr. R. Gilsing, Verwey-Jonker Instituut, Kromme Nieuwegracht 6, 3512 HG Utrecht, rgilsing@verwey-jonker.nl.
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