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Artikel

Regels breken in het belang van de burger

Van rebelse leidinggevende naar rebelse professional?

Tijdschrift Beleid en Maatschappij, Aflevering 2 2021
Trefwoorden leadership, pro-social rule breaking, red tape, purpose-driven work, professionals
Auteurs Bernard Bernards en Eduard Schmidt
SamenvattingAuteursinformatie

    The recent decentralization of many healthcare and welfare responsibilities from the national to the municipal level in the Netherlands was aimed at reducing unnecessary bureaucracy and giving discretion to the professional. However, this is not (yet) fully achieved. Therefore, calls have been made for more purpose-driven organizations. Pro-social rule breaking, which refers to acts of rule breaking motivated by the benefits that this creates for citizens, might be a way to make organizations more focused on their organizational purpose. Since little is known about the antecedents of pro-social rule breaking, this article looks at the possible effects of red tape and supportive leadership on pro-social rule breaking behavior of professionals. Based on a quantitative large-n study of professionals in the social domain, the results show that red tape significantly affects pro-social rule breaking. Stimulating leadership does not affect pro-social rule breaking behavior, which may be caused by the fact that intended leader support is not be perceived that way by the professional. The article concludes with a discussion on the desirability of rule breaking in a public sector context, followed by practical implications and further avenues for researchers.


Bernard Bernards
Bernard Bernards, MSc MA is promovendus bij het Instituut Bestuurskunde, Universiteit Leiden.

Eduard Schmidt
Dr. Eduard Schmidt is universitair docent bij het Instituut Bestuurskunde, Universiteit Leiden.
Artikel

Verschillend organiseren, verschillend functioneren?

De invloed van de organisatie van Jeugd- (en Gezins)teams op het teamfunctioneren

Tijdschrift Beleid en Maatschappij, Aflevering 1 2020
Trefwoorden Youth Care, Youth Team, Team functioning, Self-management, Organization
Auteurs Laura Nooteboom MSc, Janna Eilander MSc, Dr. Joris van der Voet e.a.
SamenvattingAuteursinformatie

    Objective: there are regional differences in the organization of local Youth Teams, that have been given a crucial role in delivering Youth Care since the transition of Youth Care in 2015. The aim of this article is to examine the influence of the organization of Youth Teams on several aspects of their functioning.
    Method: self-managing teams in Holland Rijnland and teams in The Hague that are led by a team manager are compared on several aspects of team functioning. This mixed-methods study is based on an online questionnaire among 237 professionals and interviews with 32 professionals. Quantitative data have been analyzed by conducting a t-test of group means, qualitative data by means of framework-analysis.
    Results: the organization of Youth Teams seems to influence certain aspects of the perceived team functioning. For example, professionals in the self-organizing teams Holland Rijnland experience more self-management and more informational elaboration. However, there are also similarities on several aspects. Professionals from both regions have similar expectations of leaders.
    Discussion: municipalities and Youth Care organizations should be aware of the influence of the organization of Youth Teams on team functioning. Future research must demonstrate which aspects of team functioning contribute to improved care for families.


Laura Nooteboom MSc
Laura Nooteboom is onderzoeker bij de Academische Werkplaats Gezin aan Zet, en promovenda bij Curium-LUMC het Academisch Centrum voor Kinder- en Jeugdpsychiatrie in Oegstgeest.

Janna Eilander MSc
Janna Eilander is onderzoeker bij de Academische Werkplaats Gezin aan Zet, bij Curium-LUMC, Academisch Centrum voor Kinder- en Jeugdpsychiatrie.

Dr. Joris van der Voet
Dr. Joris van der Voet is universitair docent aan het Instituut Bestuurskunde, faculteit Governance and Global Affairs van de Universiteit Leiden.

Dr. Ben Kuipers
Dr. Ben Kuipers is universitair hoofddocent aan het Instituut Bestuurskunde, faculteit Governance and Global Affairs van de Universiteit Leiden, en organisatieontwikkelaar en bestuurder bij Verbetervermogen in Amsterdam.

Prof. dr. Bram Steijn
Prof. dr. Bram Steijn is hoogleraar humanresourcesmanagement in de publieke sector, afdeling Bestuurskunde en Sociologie aan de Erasmus School of Social and Behavioral Sciences van de Erasmus Universiteit Rotterdam.

Prof. dr. Robert Vermeiren
Prof. dr. Robert Vermeiren is directeur patientenzorg en hoofd van de afdeling Onderzoek en Onderwijs bij Curium-LUMC, Academisch Centrum voor Kinder- en Jeugdpsychiatrie.

Dr. Eva Mulder
Dr. Eva Mulder is projectleider bij de Academische Werkplaats Gezin aan Zet en Senior onderzoeker bij Curium-LUMC, Academisch Centrum voor Kinder- en Jeugdpsychiatrie.
Artikel

Professioneel vermogen

Proactieve ‘coping’ door publieke professionals

Tijdschrift Beleid en Maatschappij, Aflevering 4 2015
Trefwoorden Public professionals, Teachers, performance pressures, proactive coping, professional capability
Auteurs Prof. dr. Mirko Noordegraaf, Nina van Loon MSc, Madelon Heerema MSc e.a.
SamenvattingAuteursinformatie

    Professional services such as educational services, are increasingly managed and optimized in order to improve performances. Performances of students, teachers and school (boards) are measured and evaluated. Increasingly, rules and systems focus on outputs and control. Consequently, the ‘freedom’ of professionals such as teachers is reduced, or is perceived and felt to be reduced. There have been growing debates on the problematic effects of performance pressures. Often, public professionals are seen as ‘defenseless victims’ of systems and pressures – they are ‘professionals under pressure’. In this paper, we introduce a more positive way of understanding professionals and professional action in changing contexts. We see professionals such as teachers as ‘active agents’ who can develop and regain control over their own situation. Professionals can deliver quality, in spite of bureaucratic burdens and managerial intrusions. We call this ability professional capability: ‘the ability to proactively deal with work-related expectations, tasks and burdens in dynamic stakeholder environments’. This paper combines research on public administration, organizational sociology and occupational psychology, to generate a more productive understanding of proactive coping of professionals in public domains. We define and operationalize professional capacity, we explore sources and effects, and we develop hypotheses for further research.


Prof. dr. Mirko Noordegraaf
Prof. dr. Mirko Noordegraaf is als hoogleraar publiek management verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.

Nina van Loon MSc
Nina van Loon MSc was als promovenda verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht en is thans werkzaam bij Aarhus University, Denemarken.

Madelon Heerema MSc
Madelon Heerema MSc is als researcher verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.

Marit Weggemans MSc
Marit Weggemans MSc was als student-assistent verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.
Artikel

Discontinuïteit van discours als de motor van veranderingen

Tijdschrift Beleid en Maatschappij, Aflevering 4 2014
Trefwoorden Culture change, Values, Discourse, Narrative of change, Flexibility
Auteurs Samir Achbab MSc
SamenvattingAuteursinformatie

    In this article, based on a case study regarding the merger of boroughs within the municipality of Amsterdam, different perspectives are brought together to provide an overall analysis leading to insight into the change in the organizational culture. A particular research methodology is used to shed light on three elements of organizational culture: mindset (values), arena (group) and behavior. Through periodical measurements the effects of interventions and the progress in culture change is followed. It is argued that measurement instruments to explore the shifts in thinking and action are useful but limited. Policy makers and organizational actors from all hierarchical levels are shown to be influenced and disciplined by the actual existing change discourse to various degrees. Every organization nowadays must prove to the market that it is capable of change. Stories about organizational flexibility are embedded in more macro-stories of the changes in economic life. This article provides insight into the complexity of organizational discourse and the philosophical and sociological richness that it embodies. Therefore anthropological concepts are used which make the case more understandable in terms of rules and procedures that construct and legitimate the way we see things and talk about them.


Samir Achbab MSc
Samir Achbab MSc werkt als onderzoeksleider bij het lectoraat Management van Cultuurverandering aan de Hogeschool van Amsterdam (HvA). Daarnaast is hij bij de HvA ook docent bij de opleiding Bestuurskunde/Urban Management.
Artikel

Vertrouwen in toezichtbeleid

Tijdschrift Beleid en Maatschappij, Aflevering 3 2014
Trefwoorden Trust, regulatory policy, accountability, control, supervision regime
Auteurs Lydia Paauw-Fikkert MSc, Dr. ir. Frédérique Six en Prof. dr. Paul Robben
SamenvattingAuteursinformatie

    Regulatory supervision and inspection have become key features of public governance, some authors even talk about the ‘audit society’ or the age of ‘regulatory capitalism’. Despite international research showing the importance of trust in supervisory relations, there is still a fierce debate about the role of trust in Dutch supervisory relations. Several inspectorates have incorporated trust as a central theme in their supervisory policy. This article describes the role of trust within the policy of the Dutch Healthcare Inspectorate (IGZ). This research addresses four themes in dealing with the concept of trust in supervisory relations: from transparency to accountability, from output performance to performance and risk management, from trust or control to trust and control, and, finally, a special regime for reliable inspectees. The empirical analysis in this paper contributes to the knowledge about the role of trust in supervision (policy) and to the debate about the role of trust in regulatory supervision policy.


Lydia Paauw-Fikkert MSc
Lydia Paauw-Fikkert MSc is senior adviseur bij de Inspectie voor de Gezondheidszorg.

Dr. ir. Frédérique Six
Dr. ir. Frédérique Six MBA is universitair docent aan de VU Amsterdam.

Prof. dr. Paul Robben
Prof. dr. Paul Robben is adviseur bij de Inspectie voor de Gezondheidszorg en bij iBMG-Erasmus Universiteit Rotterdam
Artikel

Professionals onder druk of professionele tegendruk? Gebalanceerde motivatie voor de publieke zaak in professionele publieke dienstverlening

Tijdschrift Beleid en Maatschappij, Aflevering 3 2014
Trefwoorden Professionals, public services, motivation, public values
Auteurs Nina Mari van Loon MSc en Prof. dr. Mirko Noordegraaf
SamenvattingAuteursinformatie

    There are many practical and academic concerns about public professionals and the pressures and burdens they experience. Professional autonomies and skills are reduced, it is argued, as a result of businesslike new public management, in order to control service results. The solution is clear: organizational logics must be weakened, professional autonomies must be enlarged and professional ways of working must be ‘rescued’. In this paper we re-interpret this presumed problem by analyzing: the interaction between organizational and professional logics, by relating these to a broader institutional logic and by tracing the contribution of individual professional motivations. Professionals, it is shown, can be motivated by broader ambitions to serve society. Such public service motivation consists of three types of motives: rational/instrumental, affective and normative. Our results show that employees in different public professional services show different patterns of motives, which we mainly explain by relating their motivations to the nature of the services they render – whether they render people-changing or people-processing services. These institutional dimensions imply that professional work can be managed, not so much by businesslike ‘market logic’ but by strengthening the meaning of the work professionals do. Professional pressures against organizations do not have to be suppressed – they can be productively used.


Nina Mari van Loon MSc
Nina van Loon MSc is als promovenda verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.

Prof. dr. Mirko Noordegraaf
Prof. dr. Mirko Noordegraaf is als hoogleraar publiek management verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.
Artikel

De tucht der wetenschap

Veranderingstheorieën van polarisatie- en radicalismebeleid op de proef gesteld

Tijdschrift Beleid en Maatschappij, Aflevering 1 2012
Trefwoorden polarization, radicalization, evaluation research, theory-driven evaluation, social policy
Auteurs Drs. Vasco Lub
SamenvattingAuteursinformatie

    Currently the Dutch government funds dozens of social interventions designed to tackle polarization and radicalization issues. It is still unknown whether the assumptions underlying these interventions are valid. This article puts the theories of change of such interventions to the test. Underlying causal assumptions of four dominant Dutch social policies were confronted with scientific evidence: (1) the system-based approach, (2) peer mediation, (3) intergroup contact and (4) self-esteem enhancement. System-based approaches – comparable to multi-systemic therapy (MST) – seem effective in reducing extremist behaviour in radical youth, but do not necessarily lead to an ideological change. In peer mediation, the causal link between the deployment of young people and the positive outcomes of such methods remains unclear. Peer mediation is also more likely to contribute in conflicts that have not yet escalated. Intergroup contact reduces prejudices about other groups, but has a limited effect. There is also no evidence for a long term effect and positive outcomes of intergroup contact do not automatically apply to adolescents. Finally, it is questionable that enhancing the self-esteem of (moslim) youth makes them more resilient against radical tendencies. In the same vein, the scientific evidence is ambiguous about whether increasing self-esteem results in social desirable behaviour or improved social relations.


Drs. Vasco Lub
Vasco Lub is zelfstandig onderzoeker (Bureau voor Sociale Argumentatie). Hij is daarnaast als buitenpromovendus verbonden aan de Erasmus Universiteit Rotterdam (capaciteitsgroep Sociologie), waar hij een proefschrift voorbereidt over de bewijsvoering van grootstedelijk sociaal beleid, lub@fsw.eur.nl.
Artikel

Overlappende waarden, wederzijdse vooroordelen

Empirisch onderzoek naar de mores van politieagenten en particuliere beveiligers

Tijdschrift Beleid en Maatschappij, Aflevering 1 2012
Trefwoorden policing, security, public-private values, professional motivation
Auteurs Dr. Zeger van der Wal, Dr. Ronald van Steden en Dr. Karin Lasthuizen
SamenvattingAuteursinformatie

    The private security sector is rapidly growing and their operations more and more comprise policing and public order maintenance, tasks which to date have been government’s primary responsibility. Some fear this development because the private sector is characterized by market values as profitability and efficiency instead of public sector values such as lawfulness and impartiality, putting the quality of public safety at risk. In this article the professional values, norms and motivations of police officers and private security employees in the Netherlands are compared on the basis of a standardized survey. The main conclusion is that there are large differences in how both groups perceive each other, however the underlying professional morale is actually more similar than different.


Dr. Zeger van der Wal
Zeger van der Wal is universitair docent bestuurswetenschappen aan de Vrije Universiteit Amsterdam, z.vander.wal@vu.nl.

Dr. Ronald van Steden
Ronald van Steden is universitair docent bestuurswetenschappen aan de Vrije Universiteit Amsterdam.

Dr. Karin Lasthuizen
Karin Lasthuizen is universitair hoofddocent bestuurswetenschappen aan de Vrije Universiteit Amsterdam
Artikel

Beleidsvervreemding van publieke professionals

Theoretisch raamwerk en een casus over verzekeringsartsen en arbeidsdeskundigen

Tijdschrift Beleid en Maatschappij, Aflevering 2 2009
Auteurs Lars Tummers, Victor Bekkers en Bram Steijn
SamenvattingAuteursinformatie

    In this article, we introduce the concept of 'policy alienation'. We define policy alienation as a general cognitive state of psychological disconnection from the policy program being implemented, here by a public professional who regularly interacts directly with clients. By introducing policy alienation, we want to contribute to the contemporary debate on the role of public professionals. According to some authors, professionals are experiencing increasing pressures, as managers have turned their backs to work floors and primarily opt for results, efficiency, and transparency. Conversely, other scholars note that it is questionable whether managers can be blamed for all perceived problems at work floors and in service delivery. We are able to examine these opposing claims using the policy alienation perspective, as this perspective not only takes into account the role of management, but also the influence of policy makers and politicians, as well as the claims of the more emancipated clients. After conceptualizing policy alienation, we use a case of insurance physicians and labor experts to illustrate how the concept can be researched empirically.


Lars Tummers
Lars Tummers werkt op de Erasmus Universiteit Rotterdam aan een proefschrift over beleidsvervreemding van publieke professionals en is adviseur bij PricewaterhouseCoopers Advisory, People & Change. Correspondentiegegevens: Drs. L.G. Tummers, MSc Erasmus Universiteit Rotterdam Faculteit Sociale Wetenschappen Departement Bestuurskunde Postbus 1738 3000 DR Rotterdam tummers@fsw.eur.nl

Victor Bekkers
Victor Bekkers is hoogleraar bestuurskunde, in het bijzonder de empirische studie van overheidsbeleid, aan de Erasmus Universiteit Rotterdam.

Bram Steijn
Bram Steijn is hoogleraar HRM in de publieke sector aan de Erasmus Universiteit Rotterdam.
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