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Thema-artikel

Op zoek naar een verbeeldend utilisme

Besluitvormingsinstrumenten voor bestuurders en burgers bij beeldbepalende projecten

Tijdschrift Bestuurskunde, Aflevering 1 2021
Trefwoorden Iconic projects, Utilitarianism, Imagination, Cost-Benefit Analysis, Participatory Value Evaluation
Auteurs Dr. mr. Niek Mouter en Dr. Peter Pelzer
SamenvattingAuteursinformatie

    Sometimes dreams become reality, but there are also many examples in which manic ideas for image-defining projects turn into fiascos. How do you find the right balance in the planning and decision-making of image-defining projects between taming manic mechanisms that cause these projects to fail and unleashing manic mechanisms that are necessary to make these projects happen? This article attempts to answer this question by exploring how the taming of mania (through welfare-economic analysis) and the unleashing of vision and ambition (through imagination) can be combined in a better way. We call this a search for an ‘imaginative utilitarianism’ and draw up three preconditions under which this approach can work: (1) more attention to incremental and less grotesque projects, (2) a different appreciation and historiography that places individuals less centrally and also appreciates what has not been built, and (3) a stronger interweaving between the design process and a welfare-economic approach.


Dr. mr. Niek Mouter
Dr. mr. N. Mouter is verbonden aan Faculteit Technische Bestuurskunde en Management van de Technische Universiteit Delft.

Dr. Peter Pelzer
Dr. P. Pelzer is verbonden aan de Urban Futures Studio en de afdeling Human Geography and Spatial Planning van de Faculteit Geowetenschappen van de Universiteit Utrecht.
Thema-artikel

Verantwoorde algoritmisering: zorgen waardengevoeligheid en transparantie voor meer vertrouwen in algoritmische besluitvorming?

Tijdschrift Bestuurskunde, Aflevering 4 2020
Trefwoorden algorithms, algorithmization, value-sensitivity, transparency, trust
Auteurs Dr. Stephan Grimmelikhuijsen en Prof. dr. Albert Meijer
SamenvattingAuteursinformatie

    Algorithms are starting to play an increasingly prominent role in government organizations. The argument is that algorithms can make more objective and efficient decisions than humans. At the same time, recent scandals have highlighted that there are still many problems connected to algorithms in the public sector. There is an increasing emphasis on ethical requirements for algorithms and we aim to connect these requirements to insights from public administration on the use of technologies in the public sector. We stress the need for responsible algorithmization – responsible organizational practices around the use of algorithms – and argue that this is needed to maintain the trust of citizens. We present two key components of responsible algorithmization – value-sensitivity and transparency – and show how these components connect to algorithmization and can contribute to citizen trust. We end the article with an agenda for research into the relation between responsible algorithmization and trust.


Dr. Stephan Grimmelikhuijsen
Dr. S.G. Grimmelikhuijsen is universitair hoofddocent Publiek Management aan de Universiteit Utrecht, Departement Bestuurs- en Organisatiewetenschap.

Prof. dr. Albert Meijer
Prof. dr. A.J. Meijer is hoogleraar Publiek Management aan de Universiteit Utrecht, Departement Bestuurs- en Organisatiewetenschap.
Thema-artikel

Inzicht in transparantie

Een essay over trade-offs achter algoritmische besluitvorming

Tijdschrift Bestuurskunde, Aflevering 4 2020
Trefwoorden transparency, value conflict, algorithms, trade-offs, public values, ethics
Auteurs Joanna Strycharz Msc, Dr. ir. Bauke Steenhuisen en Dr. Haiko van der Voort
SamenvattingAuteursinformatie

    Algorithms applied in public administration are often criticized for lack of transparency. Lawmakers and citizens alike expect that automated decisions based on algorithmic recommendations to be explainable. The focus of this article is the organizational context behind the idea of transparent algorithms. Transparency is portrayed as one of numerous values that are at play when algorithms are applied in public administration. The article shows that applying algorithms may lead to conflicts between these values. Such conflicts often result in trade-off decisions. Looking from the organizational perspective, we describe how such trade-offs can be made both explicitly and implicitly. The article thus shows the complexity of algorithmic trade-offs. As a result of this complexity, we not only call for more transparency about algorithms, but also more transparency about trade-offs that take place in public administration. Finally, we present a research agenda focused on studying the organization of trade-offs.


Joanna Strycharz Msc
J. Strycharz, Msc is universitair docent Persuasive Communication aan de Universiteit van Amsterdam, Faculteit Maatschappij- en Gedragswetenschappen.

Dr. ir. Bauke Steenhuisen
Dr. ir. B.S. Steenhuisen is universitair docent Organisatie & Governance aan de TU Delft, Faculteit Techniek, Bestuur en Management.

Dr. Haiko van der Voort
Dr. H.G. van der Voort is universitair docent Organisatie & Governance aan de TU Delft, Faculteit Techniek, Bestuur en Management.
Titel

Transparantie en Explainable Artificial Intelligence: beperkingen en strategieën

Tijdschrift Bestuurskunde, Aflevering 4 2020
Trefwoorden transparency, Explainable artificial intelligence, Algorithms
Auteurs Prof. mr. dr. Hans de Bruijn, Prof. dr. ir. Marijn Janssen en Dr. Martijn Warnier
SamenvattingAuteursinformatie

    This article contains a critical reflection on eXplainable Artificial Intelligence (XAI): the idea that AI based decision-making using AI should be transparent to people faced with these decisions. We discuss the main objections to XAI. XAI focuses on a variety of explainees, with different expectations and values; XAI is not a neutral activity, but very value-sensitive; AI is dynamic and so XAI quickly becomes obsolete; many problems are ‘wicked’, which further complicates XAI. In addition, the context of XAI matters – a high level of politicization and a high perceived impact of AI-based decisions, will often result in much criticism of AI and will limit the opportunities of XAI. We also discuss a number of alternative or additional strategies – more attention to negotiated algorithms; to competing algorithms; or to value-sensitive algorithms, which may contribute to more trust in AI-based decision-making.


Prof. mr. dr. Hans de Bruijn
Prof. mr. dr. J.A. de Bruijn is hoogleraar Organisatie & Governance aan de TU Delft, Faculteit Techniek, Bestuur en Management.

Prof. dr. ir. Marijn Janssen
Prof. dr. ir. M.F.W.H.A. Janssen is hoogleraar ICT & Governance aan de TU Delft, Faculteit Techniek, Bestuur en Management.

Dr. Martijn Warnier
Dr. M.E. Warnier is universitair hoofddocent Systeemkunde aan de TU Delft, Faculteit Techniek, Bestuur en Management.
Thema-artikel

Access_open Transparantie van algoritmen: naar een empirische onderzoeksagenda

Tijdschrift Bestuurskunde, Aflevering 4 2020
Auteurs Dr. Haiko van der Voort en Joanna Strycharz Msc
Auteursinformatie

Dr. Haiko van der Voort
Dr. H.G. van der Voort is universitair docent Organisatie & Governance aan de TU Delft, Faculteit Techniek, Bestuur en Management.

Joanna Strycharz Msc
J. Strycharz, Msc is universitair docent Persuasive Communication aan de Universiteit van Amsterdam, Faculteit Maatschappij- en Gedragswetenschappen.
Thema-artikel

Een transparant debat over algoritmen

Tijdschrift Bestuurskunde, Aflevering 4 2020
Trefwoorden AI, ethics, Big Data, human rights, governance
Auteurs Dr. Oskar J. Gstrein en Prof. dr. Andrej Zwitter
SamenvattingAuteursinformatie

    The police use all sorts of information to fulfil their tasks. Whereas collection and interpretation of information traditionally could only be done by humans, the emergence of ‘Big Data’ creates new opportunities and dilemmas. On the one hand, large amounts of data can be used to train algorithms. This allows them to ‘predict’ offenses such as bicycle theft, burglary, or even serious crimes such as murder and terrorist attacks. On the other hand, highly relevant questions on purpose, effectiveness, and legitimacy of the application of machine learning/‘artificial intelligence’ drown all too often in the ocean of Big Data. This is particularly problematic if such systems are used in the public sector in democracies, where the rule of law applies, and where accountability, as well as the possibility for judicial review, are guaranteed. In this article, we explore the role transparency could play in reconciling these opportunities and dilemmas. While some propose making the systems and data they use themselves transparent, we submit that an open and broad discussion on purpose and objectives should be held during the design process. This might be a more effective way of embedding ethical and legal principles in the technology, and of ensuring legitimacy during application.


Dr. Oskar J. Gstrein
Dr. O.J. Gstrein is universitair docent Governance & Innovation aan de Rijksuniversiteit Groningen, Campus Fryslân, Data Research Centre.

Prof. dr. Andrej Zwitter
Prof. dr. A.J. Zwitter is hoogleraar Governance & Innovation aan de Rijksuniversiteit Groningen, Campus Fryslân, Data Research Centre.
Vrij artikel

Verantwoorden met gevoel

Taalkundige analyse van de impact van verantwoordingsrapporten in het openbaar bestuur

Tijdschrift Bestuurskunde, Aflevering 3 2020
Auteurs Prof. dr. Thomas Schillemans en Marija Aleksovska Msc
SamenvattingAuteursinformatie

    This paper analyzes the impact of linguistic characteristics of accountability reports on public sector organizations. It does so by analysing hundreds of accountability reports by four public sector bodies using the linguistic tool LIWC. The research question is: what linguistic characteristics of accountability reports are related to a bigger impact on the evaluated organization? The impact of three strategic choices is assessed. First of all, the impact of strategic positioning. Authors of texts can maintain a position of power in the choice of language (high clout) and speak top down to the recipient or they can take a more egalitarian, face to face, position. Secondly, authors can choose to use many complex linguistic phrasings, with causal reasoning for instance, or they can opt for simpler texts. Finally, the text can be littered with emotional, positive and negative, wordings or can be set in a neutral tone. Our analyses suggest that more emotional accountability reports are consistently related to a better reception and seem to have more impact. This has important consequences both theoretically and practically, which are discussed in the paper.


Prof. dr. Thomas Schillemans
Prof. dr. T. Schillemans is hoogleraar Bestuur en beleid aan de Universiteit Utrecht, Departement Bestuurs- en Organisatiewetenschap. Daarnaast is hij als co-decaan verbonden aan de Nederlandse School voor Openbaar Bestuur.

Marija Aleksovska Msc
M. Aleksovska, Msc is promovenda aan de Universiteit Utrecht, Departement Bestuurs- en Organisatiewetenschap.
Thema-artikel

Van diversiteitsagenda’s tot participatietrajecten

Een vergelijking van lokaal vluchtelingenbeleid in zestien Nederlandse gemeenten

Tijdschrift Bestuurskunde, Aflevering 3 2020
Trefwoorden local governance, decentralization, refugees, immigrant integration, mainstreaming
Auteurs Ilona van Breugel MSc
SamenvattingAuteursinformatie

    This article describes the main trends in refugee policies in sixteen Dutch cities, offering an overview of the local approaches to the reception, housing and integration of refugees that the cities rapidly had to develop in response to the increased refugee inflow in 2015. In contrast to other studies that often focus on capital and gateway cities, this article illustrates the variety of local approaches to migration diversity and refugee integration. By illustrating the different positions municipalities take, the article shows the local power to innovate. In this article clusters of cities with comparable approaches to refugee policies are identified to aid cooperation and knowledge exchange between cities, in which the big cities are not necessarily always the relevant partners.


Ilona van Breugel MSc
I. van Breugel, MSc is postdoctoraal onderzoeker bij het departement Bestuurskunde en Sociologie aan de Erasmus Universiteit Rotterdam en docent bij de opleiding Ruimtelijke Ontwikkeling aan de Hogeschool Rotterdam. Zij doet onderzoek naar (lokaal) integratiebeleid.
Thema-artikel

De Frankfurter Schule en algoritmisch bestuur

Tijdschrift Bestuurskunde, Aflevering 1 2020
Trefwoorden algorithmic governance, enlightenment, Frankfurter Schule, public administration, technology critique
Auteurs Dr. Ringo Ossewaarde
SamenvattingAuteursinformatie

    The Frankfurter Schule offers an interesting intellectual orientation for critical public administration that seeks to unmask problematic political-administrative power structures. It compels public administration scholars to reflect on the policy processes and bureaucratic structures of a technological society, and the legitimizing or criticizing role of public administration scholars in this. A critical public administration that is inspired by the Frankfurter Schule does not accept existing processes and structures. On the contrary, it contests them and uncovers them as a critique of domination, repression, reification, one-dimensionality, bias, erotic deficit and lack of creativity. It is focussed on identifying alternative, more humanizing and democratizing, futures. In this essay the significance of the Frankfurter Schule for critical public administration in technological society is explored. The development of algorithmic governance serves as a case to illustrate critical analysis, to reveal the essence of the Frankfurter Schule, and to show some of its contemporary relevance for critical public administration. Algorithmic governance is portrayed as a type of governance that reinforces existing policy processes and bureaucratic structures of technological society, and is unmasked by critical public administration scholars as a force of reification.


Dr. Ringo Ossewaarde
Dr. Ringo Ossewaarde is als universitair hoofddocent Bestuur, Samenleving en Technologie verbonden aan de Universiteit Twente.
Vrij artikel

20 jaar Verantwoordingsdag: Inzicht voor Kamercommissies

Hoe inhoudsanalyse inzicht geeft in prestatiegegevensgebruik door Kamerleden

Tijdschrift Bestuurskunde, Aflevering 1 2020
Trefwoorden performance information, accountability, Parliament, annual reports, Performance-based Budgeting
Auteurs Dr. Sjoerd Keulen
SamenvattingAuteursinformatie

    The 20th Accountability Day of the Netherlands House of Representatives is a fitting occasion to investigate whether Dutch Members of Parliament use performance information (PI). Performance information used by managers and politicians is a basic assumption for managing and guiding Performance-based Budgeting. Ironically, based on a literature review on performance use, we know that politicians and especially parliamentarians do not use performance information for decision making or scrutiny. This is specifically so when PI reports are long. Using the framework of accountability of Bovens (2007) and using content analysis of the questions, motions and debates of the Standing Committees on the annual reports, this article shows that MPs use performance information in all phases (informing, debating, sanctions). Contradicting earlier research on parliamentarians, we found that they use annual reports and reports of the Court of Audit as their main sources in the debates. This article shows that the use of PI in parliament is steadily rising. The growing importance of performance information for accountability is further illustrated by the strengthening of the accountability forum.


Dr. Sjoerd Keulen
Dr. S.J. Keulen is onderzoeker bij de Algemene Rekenkamer en universitair docent Bestuurskunde aan de Erasmus Universiteit Rotterdam.
Thema-artikel

Onafhankelijk onderzoek in het biomedische gebied

Tijdschrift Bestuurskunde, Aflevering 4 2019
Trefwoorden Medical research, independent research, pharmaceutical research, pharmaceutical industry, conflict of interest
Auteurs Prof. dr Frits R. Rosendaal
SamenvattingAuteursinformatie

    The author discusses the practices, problems and pitfalls research in the biomedical field with regard to conflicts of interests. Medicines are not ordinary products: the exclusive right to prescribe lies with the doctor, and because of the potentially life-saving nature of medicines, their use, price and availability is surrounded by emotions, especially when there is only one medicine available for a serious illness. Nonetheless, these products are marketed by companies that have a primarily commercial interest and, on the basis of those interests, engage in pricing and advertising activities. In the research on medicines, there is close cooperation between the pharmaceutical industry and doctor-researchers, whereby independence is at stake due to the large financial interests and reimbursements. This pushes the design, outcome and publication of research in a direction that is favorable to the pharmaceutical industry, but that is not financially the best direction for society, or medically for patients.


Prof. dr Frits R. Rosendaal
Prof. dr F.R. Rosendaal is hoogleraar en afdelingshoofd Klinische Epidemiologie in het Leids Universitair Medisch Centrum (LUMC). Hij doet onderzoek naar oorzaken van hart- en vaatziekten. In 2003 ontving hij de Spinozaprijs, de hoogste wetenschappelijke prijs in Nederland. Hij is gekozen lid van de Koninklijke Nederlandse Akademie van Wetenschappen en van de Duitse Akademie Leopoldina. In 2011 ontving hij een eredoctoraat van de Universiteit van Parijs Descartes.
Thema-artikel

Positieve beleidsevaluatie: hoe evaluatieonderzoek kan bijdragen aan beter beleid

Tijdschrift Bestuurskunde, Aflevering 3 2019
Trefwoorden positive public administration, positive evaluation, positive psychology, success, policy oriented learning
Auteurs Dr. Peter van der Knaap en Dr. Rudi Turksema
Samenvatting

    New insights from the field of positive psychology led to the insight that people learn more effectively from positive feedback. Policy evaluation aims to improve public policy programmes through contributing to both accountability and learning. This ambiguous ambition has contributed to a considerable body of research into the impact of policy evaluation. Too often the conclusion is that the outcomes of policy evaluations – which are often negative by nature – are sparsely used by policy makers. This has led to series of improvements in the way we carry out evaluations. First through technical improvements and then by more responsive approaches. Both have not led to the desired breakthrough. Building on a number of positive evaluation studies, we advance a more positive approach in policy evaluation. Focussing on the successes in policy programmes rather than on its failures may contribute to evaluation impact. Consequently, we think a more positive, appreciative approach and using data to find success in policy making is necessary for policy evaluators to be more effective. This article presents practical examples of positive policy evaluations and successful use of data in the domain of policy evaluation.


Dr. Peter van der Knaap

Dr. Rudi Turksema
Kroniek

Makkelijker kunnen we het wel maken, beter voorlopig niet

Wat de Belastingdienst kan leren van institutionele crisistheorie

Tijdschrift Bestuurskunde, Aflevering 3 2019
Auteurs Prof. mr. dr. Stavros Zouridis en Vera Leijtens LLB MSc

Prof. mr. dr. Stavros Zouridis

Vera Leijtens LLB MSc
Thema-artikel ‘Uitgesproken Bestuurskunde’

Bestuurswetenschap in de kennissamenleving

Een pleidooi voor een transdisciplinaire en veelvormige wetenschapsbenadering

Tijdschrift Bestuurskunde, Aflevering 2 2019
Trefwoorden research program, knowledge society, transdisciplinarity, plural approach, technology
Auteurs Prof. dr. Albert Meijer
Samenvatting

    This article presents the research program into governance in a knowledge society of professor Albert Meijer and colleagues at Utrecht University. The knowledge society is a society in which (1) citizens are higher educated that ever before and their level of education largely determines their societal position, (2) knowledge plays a key role in administrative and policy processes and is increasingly contested and (3) technology plays a key role in every facet of societal life. Research into governance of and in the knowledge society requires a transdisciplinary and plural approach to scientific work. Transdisciplinarity entails combining insights from science with various forms of contextual and practical knowledge. A plural approach to scientific works means that we should not only do explanatory empirical work but also theoretical, normative and prescriptive research. The overall ambition of this research program is to contribute to a democratic debate about the governance of the future.


Prof. dr. Albert Meijer
Thema-artikel ‘Uitgesproken Bestuurskunde’

Toezicht en governance in de open samenleving

Tijdschrift Bestuurskunde, Aflevering 2 2019
Trefwoorden corporate crime, Governance, Enforcement, Regulation, public administration
Auteurs Prof. dr. Judith van Erp
Samenvatting

    Regulation and markets have become central steering mechanisms in modern states, but have received relatively little attention in public administration. This contribution argues that questions around regulation, monitoring and enforcement deserve more attention in public administration scholarship. It sketches the development of ‘Regulatory Governance’ as a scholarly field, and discusses the added value of a criminological perspective on relations between state and market. A research agenda on ‘naming and shaming’ brings these perspectives together.


Prof. dr. Judith van Erp
Artikel

Access_open Wat maakt slimme sturing slim?

Tijdschrift Bestuurskunde, Aflevering 2 2018
Trefwoorden smart governance, hybrid governance, self-organization, adaptive capacity
Auteurs Prof. dr. Joop Koppenjan, Prof. dr. ir. Katrien Termeer en Dr. Philip Marcel Karré
Samenvatting

    Wicked problems ask for new, smart forms of governance beyond a singular focus on hierarchy, market or community. Based on the case studies presented in the individual articles of this special issue, this concluding article describes what smart governance could entail and discusses its strengths and weaknesses, both as a concept and a practical tool.


Prof. dr. Joop Koppenjan

Prof. dr. ir. Katrien Termeer

Dr. Philip Marcel Karré
Artikel

Platformsturing van zelforganisatie tijdens rampen

Tijdschrift Bestuurskunde, Aflevering 2 2018
Trefwoorden crisis governance, self-organizing, online platforms, adaptive capacity
Auteurs Kees Boersma PhD, Julie Ferguson PhD, Peter Groenewegen PhD e.a.
Samenvatting

    During a disaster or crisis, the response capacity of the government is put under extreme pressure. At the same time, citizens are often resilient in times of crisis and are increasingly capable of organizing themselves. Social media and online platforms have increased the possibilities for self-organization through improved connectivity. In practice, we see that governments struggle to deal with this form of self-organization, while it also offers a unique opportunity to increase the response capacity. The smart use of citizens’ initiatives offers opportunities and can increase the effectiveness of the government’s action. This article focuses on the following question: what role do online platforms play in smartly guiding the self-organization of citizens during crises and disasters? We answer the question on the basis of two examples: the role of online platforms in the aftermath of the earthquakes in Nepal in 2015, and the coordination of the reception of refugees during the crisis in the Netherlands in the winter of 2015-2016.


Kees Boersma PhD

Julie Ferguson PhD

Peter Groenewegen PhD

Femke Mulder MSc

Arjen Schmidt MSc

Jeroen Wolbers PhD
Artikel

Slimme sturing van publiek-private samenwerking bij publieke infrastructuur

Tijdschrift Bestuurskunde, Aflevering 2 2018
Trefwoorden Public private partnership, DBFM(O)-contracts, Public infrastructure projects, Relational contracting
Auteurs Joop Koppenjan, Erik Hans Klijn, Rianne Warsen e.a.
Samenvatting

    In the Netherlands, the Dutch government public private partnerships (PPP) using DBFMO contracts has become the default option for realizing complex public infrastructures. DBFMO contracts imply the integrated outsourcing of the design (D), building (B), financing (F), the maintenance (M), and also often the exploitation (O) of projects to private actors. The general idea is that by bundling public and private resources, the increasing complexity of today’s public infrastructure projects can be tackled more easily. However, reality is contumacious. As a consequence of several problems related to DBFMO collaborations, the Dutch highway and water management agency Rijkswaterstaat and several private actors recently put forward a new market vision. This vision is a call to reinvent the dominant collaboration practice between public and private actors: relational aspects should be central. In managing projects, more attention should be given to the quality of relations, attitudes, openness and trust. Recent research confirms that the success of DBFMO projects is not only contingent on contractual aspects but also, and maybe even more importantly, on relational aspects. Smart governance involves a shift from the current dominant financial economic-oriented contractual approach to PPP towards a more sociologically inspired relational form of governance.


Joop Koppenjan

Erik Hans Klijn

Rianne Warsen

José Nederhand
Artikel

Verantwoordelijkheid en voorzorg bij ‘de overgewichtepidemie’

Onzekerheid en transparantie bij preventief leefstijlbeleid

Tijdschrift Bestuurskunde, Aflevering 1 2018
Trefwoorden prevention, precaution, lifestyle policy, obesogenic society, obesity epidemic
Auteurs Dr. Roel Pieterman
Samenvatting

    Since the start of the 21st century, most nations have followed the lead of the World Health Organization and developed specific policies to tackle the ‘global obesity epidemic’. The medical reasoning is that non-contagious diseases are the most important causes of mortality and morbidity, especially in prosperous nations. As these diseases are conceptualized as ‘caused’ by ‘unhealthy lifestyle choices’, there is dire need for preventive lifestyle policies that help people make ‘the healthy choice’. Seen from this perspective the distribution of responsibilities between governments and their citizens is made in accordance to the ‘intervention ladder’, which has been developed from a stewardship model.
    Regarding the ‘obesity epidemic’, this contribution tests the basic medical claims behind this science policy complex. We find that the knowledge base for these claims is highly uncertain and that interventions lack efficacy. Furthermore, research points to increased levels of stigmatization of ‘fat people’, leading more discrimination. All this changes the status of the policies from preventive (i.e. proportionate) to precautionary (i.e. disproportionate). Further analysis of the preventive medical and policy paradigms shows both are by default biased towards precaution. Combined with the notion that citizens of democratic societies are entitled to trustworthy and transparent information, this contribution concludes that a reorientation of both paradigms is called for.


Dr. Roel Pieterman
Artikel

E-democracy: meer demos door digitale revolutie?

Tijdschrift Bestuurskunde, Aflevering 2 2017
Auteurs Tamara Metze PhD. en Colette Cuijpers PhD.
Samenvatting

    E-democracy incorporates digital tools, the internet and social media to enhance democracy. There are many of these tools available to improve governmental responsiveness, transparency, and accountability, but also to support the inclusiveness, representativeness and influence of citizens’ participation. Examples are online petitions, apps for neighborhood watches, wikiplanning and social media monitoring. Web 3.0, which is more interactive and less location specific, enables governments to take a more personalized approach. It also allows for participation across administrative and geographical boundaries. In this symposium two contributions address the question of the influence of e-democracy on the democratization of governmental decision-making, information and service delivery, and of citizens’ participation.


Tamara Metze PhD.

Colette Cuijpers PhD.
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