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Thema-artikel

‘Macho-meritocratie’ Singapore

Vijf lessen uit het genadeloze streven naar ambtelijke excellentie

Tijdschrift Bestuurskunde, Aflevering 1 2019
Trefwoorden Singapore, public service excellence, Performance, comparative public administration
Auteurs Prof. dr. Zeger van der Wal
Samenvatting

    Singapore and the Netherlands are small, export- and trade-dependent countries that perform excellently in many areas, such as good governance and integrity, policy effectiveness, liveability, innovation, and e-government. At the same time there are clear differences in political culture and history: Singapore has a more authoritarian governance style including limitations in press freedom, freedom of speech, and political activism. Within these contrasting contexts, both countries have introduced and implemented similar public management reforms since the 1990s. The aim of these reforms is to maintain public service excellence in a dynamic environment but the countries make contrasting choices in achieving this aim. This article describes how administrative excellence is organised and pursued in Singapore and identifies five lessons for the Netherlands: (1) Use positive narratives about government often; (2) be nuanced about capping top-level remuneration; (3) enhance the attractiveness of government as an employer; (4) invest in life-long learning; (5) be an authoritative expert amidst horizontalisation hypes.


Prof. dr. Zeger van der Wal
Thema-artikel

Voorbij Public Administration en New Public Management

Zuid-Afrika op zoek naar een nieuwe inrichting van publieke voorzieningen

Tijdschrift Bestuurskunde, Aflevering 1 2019
Trefwoorden new public management, networked governance, learning governance, service provision
Auteurs Prof. dr. Hans Bossert en Prof. dr. Martijn van der Steen
Samenvatting

    South Africa underwent an unprecedented transition in 1994. The country changed from the Apartheid regime into a system founded on the principles of the rule of law and equal treatment for all. Along with this political regime change, a wide range of social rights were included in the Constitution, which grants al citizens a constitutional right to a wide range of social services. Moreover, the system of governance and organisation of services was designed according to the latest insights from the then emerging new public management paradigm. Now, twenty years later, the system is crumbling; many of the basic services are not properly provided to citizens. Partly, this is a consequence of a basic absence of integrity in parts of the political class and in elements of the civil service. However, as we illustrate in a case analysis of the Water Boards in the Western Cape Province, the problem is also a consequence of the design of the system of governance. The combination of unlimited constitutional access to services and a stringent regime of new public management principles in the organisation of service provision has led to a serious crisis of performance. Therefore, the solution for the problem may be to redesign the system according to other governance principles, such as learning governance and networked governance.


Prof. dr. Hans Bossert

Prof. dr. Martijn van der Steen
Thema-artikel

Strategische planning en fusies in Vlaamse gemeenten

Een essay over Vlaamse ervaringen met New Public Management-hervormingen

Tijdschrift Bestuurskunde, Aflevering 1 2019
Trefwoorden new public management, local government, strategic planning, municipal mergers, Flemish municipalities
Auteurs Bert George PhD
Samenvatting

    In the past years, Flemish municipalities have been confronted with a plethora of new public management reforms. The two probably most salient reforms include the introduction of a strategic planning system entitled the policy and management cycle (PMC) as well as the provision of financial incentives for municipalities that undertake a merger. These reforms are not unique to the Flemish context. Indeed, similar reforms took place in the Netherlands, where policy and management instruments (PMI) – a strategic planning system – were introduced in the eighties and municipal mergers have been part of the political agenda for several decades. But similar reforms also took place in, for instance, the United Kingdom (i.e. the best value regime in 1999) as well as Denmark (i.e. the municipal mergers in 2007). In this essay, these Flemish reforms are critically evaluated, taking into account following question: which public values are triggered through these reforms, and what might this imply for the Flemish and Dutch local public sector? This essay uses new public governance principles such as strategic thinking and the learning organisation to answer this question.


Bert George PhD
Thema-artikel

Voortvarend in verbouwen

Hoe Denemarken efficiënt drastische beleidswijzigingen realiseert (maar niet per se heel effectief blijkt)

Tijdschrift Bestuurskunde, Aflevering 1 2019
Trefwoorden Comparative public administration, Public reform, Reform implementation, Decentralisation, Civil service
Auteurs Eline van Schaik MSc
Samenvatting

    In international comparative research, a dominant image often emerges of Denmark as a frontrunner in innovative governance, gaining top results in international rankings.
    Based on four recent examples of national public reforms, this article studies the dynamics of reform implementation in Denmark, which can be characterised as expeditious and efficient. Three explanatory factors are discussed: a political, systemic and managerial factor. What is Denmark, a country in many ways similar to the Netherlands, doing differently? The article concludes that, for the Netherlands, the guiding element of Danish public reforms can be found not in the results of these reforms, but in the efficiency with which they are implemented.


Eline van Schaik MSc
Vrij artikel

Transparantie in de EU-Raad

Onvermijdelijk en onmisbaar? Onverzadelijk en onuitvoerbaar?

Tijdschrift Bestuurskunde, Aflevering 1 2019
Trefwoorden transparency, Council of the EU, access to documents, democratic legitimacy
Auteurs Dr. Maarten Hillebrandt
Samenvatting

    The democratic deficit is generally observed to be one of the largest challenges facing the European Union. This is in spite of the fact that the member states introduced transparency in 1992 to address this legitimacy problem. This article asks why, after several decades, the transparency policy has still not delivered on its promise. In doing so, it bases itself on new empirical data that was collected in the context of a recently presented dissertation (Hillebrandt, 2017), while drawing a strict distinction between the empirical policy change question and the normative desirability question. From a longitudinal comparative analysis, a differentiated empirical image arises. On the one hand, a clear enhancement of legislative transparency can be discerned; on the other hand, a plurality of transparency-evasive practices has emerged in the area of non-legislative decision-making. This equivocal image supports contrasting normative responses, according to which transparency is respectively cast as an indispensable ideal, a fiction, or a solution in search of a problem.


Dr. Maarten Hillebrandt
Thema-artikel

Access_open De blik naar buiten: bestuurlijke verbouwingen in het buitenland

Tijdschrift Bestuurskunde, Aflevering 1 2019
Trefwoorden bestuurlijke hervormingen, bestuurlijke ontwikkeling, internationale vergelijking, New Public Management, New Public Governance
Auteurs Prof. dr. Joop Koppenjan en Dr. Willemijn Dicke
Samenvatting

    In this special issue, recent public sector reforms in South Africa, Denmark, Belgium, Mexico, Singapore and Denmark are analysed. Reforms in the public sector are by and large explained as a chronological development from traditional bureaucracy, via New Public Management to New Public Governance. This is also the way the many administrative reforms in the Dutch public sector are often explained.
    The articles give insight in the administrative developments in these countries and their background. They also offer the opportunity to make comparisons with administrative developments in the Netherlands, and to draw lessons. The analyses show that the dominant explanation of reforms in the public sector (from traditional bureaucracy, to New Public Management to New Public Governance) is helpful in making sense of administrative developments, but they put this explanation into perspective too.
    For the Dutch situation yet another insight came to light. We often complain that the Dutch processes are cumbersome, take long and involve many -if not all- stakeholders. A close reading of the contributions from abroad must inevitably change this pejorative view on our national sport: the cumbersome process provides valuable checks and balances, that will help to fight the drawbacks and risks that we have seen in the international cases.


Prof. dr. Joop Koppenjan

Dr. Willemijn Dicke
Thema-artikel

Bestuur in een low-trust context

De vicieuze cirkels in de hervorming van de Mexicaanse overheid

Tijdschrift Bestuurskunde, Aflevering 1 2019
Trefwoorden low trust, vicious circles, administrative reforms, authoritarian legacies, Mexico
Auteurs Dr. Rik Peeters
Samenvatting

    Since the late eighties, Mexico has experienced profound economic modernisation and political democratisation. However, the corresponding administrative reforms have lagged: professionalisation of the public sector, improvement of public service delivery and development of modern management principles are plagued by a lack of coherence, implementation, and continuity. This can be traced back to several historically rooted and structural characteristics of Mexican public administration, which reproduce vicious circles of low trust and dysfunction. For example, (1) the extreme spoils system maintains a culture of distrust towards civil servants; (2) Mexico’s weak state capacity is a consequence of a lack of collective action, but also further undermines citizens’ trust in government; (3) strong labour unions are a response to poor labour rights, but also uphold a system of capture and confrontation; and (4) corruption is inevitable if cooperation depends on personal loyalties.


Dr. Rik Peeters
Artikel

‘Work first’, vrouwen later?

Arbeidstoeleiding van vrouwelijke statushouders

Tijdschrift Beleid en Maatschappij, Aflevering 1 2019
Trefwoorden Labour market participation, Female refugees, Emancipation, Employment support, Work first
Auteurs Drs. Marjan de Gruijter en Inge Razenberg MSc
SamenvattingAuteursinformatie

    The labour market participation of recent female refugees in the Netherlands is very low. This is caused not only by the fact that a large proportion of the female refugee population has a greater distance to the labour market (than male refugees), but also because municipalities – for various reasons – offer more support to male refugees seeking to enter the Dutch labour market. This article is based on an explorative study we carried out into the labour market opportunities of recent female refugees and job guidance policies of Dutch municipalities. First, we explore how background characteristics of the group of female refugees and the municipal focus on supporting male refugees to quickly join the workforce, influence each other negatively and greatly limit the chances of female refugees at finding paid work. We then discuss the consequences for the participation and integration of these newcomers and their families, both for the short and long term. Finally, we discuss how female refugees can be supported more effectively towards labour market participation.


Drs. Marjan de Gruijter
Drs. Marjan de Gruijter is themacoördinator ‘Nieuwe Migratie’ van Kennisplatform Integratie & Samenleving (KIS) en senior onderzoeker bij het Verwey-Jonker Instituut.

Inge Razenberg MSc
Inge Razenberg MSc is onderzoeker bij het Verwey-Jonker Instituut.
Artikel

Migratie en werk: over achterstand én verbetering

Tijdschrift Beleid en Maatschappij, Aflevering 1 2019
Trefwoorden Migration, Employment, Mobility, Immigrants, Editorial
Auteurs Dr. Fabian Dekker en Prof. dr. Leo Lucassen
SamenvattingAuteursinformatie

    This editorial offers an introduction to the special issue on migration and employment.


Dr. Fabian Dekker
Dr. Fabian Dekker is redacteur van Beleid en Maatschappij.

Prof. dr. Leo Lucassen
Prof. dr. Leo Lucassen is directeur onderzoek van het Internationaal Instituut van Sociale Geschiedenis (IISG) en hoogleraar globale arbeids- en migratiegeschiedenis aan de Universiteit Leiden.
Artikel

Leren en werken voor vluchtelingen: beleid en interventies in drie grote gemeenten.

Tijdschrift Beleid en Maatschappij, Aflevering 1 2019
Trefwoorden Refugees, Asylum seekers, Labour market integration, Participation, Local integration policies
Auteurs Dr. Jeanine Klaver, Prof. dr. Jaco Dagevos, Dr. Rianne Dekker e.a.
SamenvattingAuteursinformatie

    Municipalities have increasingly adjusted their policies in order to better respond to the problematic social and economic participation of permit holders. The core elements within the chosen policies seem to consist of an early activation, combining language and professional training, and providing customization in the support of these newcomers. In this article, this policy change has been studied in the municipalities of Amsterdam, Rotterdam and Utrecht. It becomes clear that a more successful approach only succeeds when permit holders are offered additional and tailored support. For all three municipalities, this means that more permit holders are reached by the available support measures and that local policy makers can better respond to individual needs and possibilities. In addition, these municipalities pay more attention for sustainable labour market participation. At the same time, it is evident that no rapid successes are being made with this new course. In particular, more vulnerable permit holders, including those with low levels of education and women, are not always reached by municipalities. We also see that many of these newcomers must be supported for a long time, even if after have found a place on the labour market. Therefore, evidence suggests that without additional measures there is a good chance that the perspective on social and economic participation for many permit holders in the Netherlands will be extremely limited.


Dr. Jeanine Klaver
Dr. Jeanine Klaver werkt bij Regioplan Beleidsonderzoek.

Prof. dr. Jaco Dagevos
Prof. dr. Jaco Dagevos werkt bij de Erasmus Universiteit Rotterdam en het Sociaal en Cultureel Planbureau.

Dr. Rianne Dekker
Dr. Rianne Dekker werkt bij de Universiteit Utrecht.

Dr. Karin Geuijen
Dr. Karin Geuijen werkt bij de Universiteit Utrecht.

Dr. Arend Odé
Dr. Arend Odé werkt bij Regioplan Beleidsonderzoek.
Artikel

Het asielzoekerscentrum als buurthuis? Over vrijwilligerswerk in asielzoekerscentra in Amsterdam en Brussel

Tijdschrift Beleid en Maatschappij, Aflevering 1 2019
Trefwoorden Asylum centres, Community centres, Refugees, Civic engagement, Interpretive policy analyses
Auteurs Rosaly Studulski en Nanke Verloo
SamenvattingAuteursinformatie

    Citizens are being activated to organize activities in asylum centres in both the Netherlands and Belgium. That way, asylum centres are expected to become better integrated in the local context of a municipality or neighbourhood. This ideal of citizenship does not stand on its own. The policy object to integrate asylum centres in the local context has parallels with broader societal and academic discussions about citizen participation and active citizenship. The object, however, is now the asylum seeker. In this article we research how voluntary work in two asylum centres takes shape and how policy could support voluntary activities better. A comparative interpretive policy analysis of two asylum centres in Amsterdam and Brussel shows how voluntary work is stimulated by policy, how these policies are implemented locally, and how they are experienced in daily practices of volunteers and professionals. The cases reveal stark differences, but exactly those contrasts lead to important lessons. We show that because of this policy, the asylum centre is often functioning as a community centre, that integration can be strengthened by volunteers, but we are also critical when voluntary activities are driven by an ideal picture of the ‘good asylum seeker’. There is a risk that the societal responsibility for integrating and engaging asylum seekers in the local context is pushed on the shoulders of unpaid volunteers and that activities are exclusively for one group. That is why we conclude that professional support and financial resources are crucial to implement the policy ideal of active citizenship in asylum centers.


Rosaly Studulski
Rosaly Studulski, MSc. is onlangs afgestudeerd in de Research Master Urban Studies aan de Universiteit van Amsterdam en sindsdien werkzaam bij het Projectmanagementbureau van de Gemeente Amsterdam.

Nanke Verloo
Dr. Nanke Verloo is werkzaam als Universitair Docent in Stedelijke Planologie aan de Universiteit van Amsterdam en redacteur bij Beleid en Maatschappij.
Artikel

Stap voor stap

Statushouders over initiatieven voor arbeidstoeleiding in enkele Nederlandse gemeenten

Tijdschrift Beleid en Maatschappij, Aflevering 1 2019
Trefwoorden Refugees, Refugees with residence permit, Trajectories to work, Job guidance, Labour market participation
Auteurs Dr. Monique Stavenuiter en Dr. Merel Kahmann
SamenvattingAuteursinformatie

    The groups studied for this article came to the Netherlands as asylum-seekers, mostly from Syria and Eritrea. After receiving a residence permit it has been difficult for them to find paid work. In recent years many municipalities in the Netherlands developed initiatives to support refugees seeking work. In this article we describe two of such interventions: Vluchtelingen Investeren in Participeren (Refugees Invest in Participation), a nationwide initiative of VluchtelingenWerk Nederland, and NVA Werktrajecten (Trajectories to Work), carried out by a local organisation for integration and participation of refugees. We studied VIP in nine municipalities in the eastern part of the Netherlands and NVA Werktrajecten in the Dutch municipality of Amersfoort. We have focused on the perspective of the participants taking part in the initiatives. The research questions addressed are: How did the participants experience the interventions and how did the interventions meet up to their needs in their search to paid work? We describe the experiences of the participants during several steps in the trajectories, such as obtaining practical skills, practising oral and written presentations, meeting employers during the training and in the workplace, and gaining work experience. The article is based on sixty in depth interviews with refugees.


Dr. Monique Stavenuiter
Dr. Monique Stavenuiter is hoofd van de onderzoeksgroep maatschappelijke participatie en senior onderzoeker aan het Verwey-Jonker Instituut.

Dr. Merel Kahmann
Dr. Merel Kahmann is zelfstandig onderzoeker, Vogelperspectief Onderzoek & Praktijk.

    Civil servants at the Dutch authorities increasingly make use of behavioural insights in the policy process. These insights are primarily put on the agenda at the level of the national government in the Netherlands. However, they also seem to be particularly useful at the local level. After all, behaviour-conscious policy focuses on behavioural change through the redesign of the direct environments of citizens, and local authorities have a clear view and control over these environments. In the light of this potential, this article explores the current rise and institutionalization of behavioural expertise in local government. The work practices of local behavioural experts are examined on the basis of three dimensions of local government: positioning, practices and politics. The findings show that local behavioural experts are still in an experimental and start-up phase, but at the same time are already working with a wealth of behavioural assignments. In doing so, they deal tactically with scarce resources, resistance and abrasive institutional logics. The article shows that behavioural insights and designs are also promising in local government, that a local administrative landscape of behavioural expertise is already being developed; and that making meters in the field of behavioural expertise calls for several forms of coordination.


Joram Feitsma MSc
J.N.P. Feitsma MSc is promovendus bij het Departement Bestuurs- en Organisatiewetenschap van de Universiteit Utrecht. Hij studeerde bestuurs- en organisatiewetenschap en filosofie aan de Universiteit Utrecht en de Washington University in Saint Louis.

    In Nederland komen tal van wicked problems (WP) voor. Ze worden ook wel aangeduid als weerbarstige problemen. Kenmerkend is het unieke karakter, het feit dat kennis over probleemaspecten beperkt is en verschillende perspectieven op een probleem en meerdere waardenoriëntaties een rol spelen. Naast cognitieve en normatieve complexiteit bestaat er ook nog sociale complexiteit. WPs zoals voetbalvandalisme spelen zich af in een beleidsnetwerk met tal van elkaar afhankelijke actoren. Kennis, preferenties, handelingsvermogen en middelen blijken gespreid en niet in de hand van één actor. Om toch tot een bevredigend resultaat te komen moeten de actoren gezamenlijk optrekken. Daarom is interorganisationeel netwerkmanagement en deliberatie met burgers een wenselijke responsestrategie. Bij WPs zijn actoren dus tot elkaar veroordeeld. Centralistische besluitvorming werkt niet. Een centrale actor kan overigens nog wel een rol vervullen als initiator, facilitator of regisseur van overleg en discussie; als arbiter bij botsende perspectieven; of beslisser na netwerkberaad en inbreng van burgers.


Arno Korsten
Arno Korsten is emeritus hoogleraar Bestuurskunde aan de Open Universiteit en aan de Universiteit Maastricht.

    Gemeenten ondersteunen, onder andere met subsidies, maatschappelijke initiatieven. Met die subsidies zijn landelijk miljoenen euro’s gemoeid. De maatschappelijke effecten van initiatieven worden niet of slechts globaal onderzocht. Een van de argumenten om dit te rechtvaardigen luidt: als er genoeg draagvlak in een wijk of dorp is, moet een initiatief wel maatschappelijke meerwaarde hebben.
    Een besluit om subsidie te verstrekken resulteert in een transactie tussen gemeente en initiatiefnemers. Met behulp van de transactiekostentheorie en de welvaartstheorie worden in deze bijdrage subsidievoorwaarden geanalyseerd. Hieruit blijkt dat de subsidievoorwaarden in de bestudeerde subsidieregelingen de transactiekosten voor partijen beperken, maar dat zelfs bij voldoende draagvlak een initiatief nog niet een maatschappelijke meerwaarde hoeft te hebben.


Willem Bokkes
Willem Bokkes heeft Algemene Economie gestudeerd aan de Erasmus Universiteit en is gepromoveerd aan de Universiteit Twente. Hij is docent-onderzoeker bij de Academie Economics & Logistics en de onderzoeksgroep Vitale Economie i.o. van NHL Stenden Hogeschool. Zijn onderzoek heeft betrekking op ex ante beleidsevaluaties.
Artikel

Het vernieuwde toezicht in het onderwijs

Hooggespannen verwachtingen van kwaliteitszorg, bestuurskracht en maatwerk

Tijdschrift Bestuurskunde, Aflevering 4 2018
Trefwoorden Inspectorate of Education, Renewed customized work approach, Policy Theory, Effects, Supervision
Auteurs Dr. Marlies Honingh, Prof. dr Melanie Ehren en Dr. Cor van Montfort
Samenvatting

    This paper presents the policy theory of the Dutch Inspectorate of Education’s 2017 framework. The framework includes a set of indicators and working methods for the inspections of school boards which are expected to lead to improved quality and organizational learning of the schools and colleges within each board’s portfolio. Inspection feedback, quality assurance, stakeholder involvement and governance are the key mechanisms through which customized inspections are assumed to affect change. These customized inspections start from a set of legal requirements schools and colleges have to meet, but add inspections modules which are agreed on with each school board at the start of an inspection visit. As these inspections are currently being implemented, there is no evidence yet on the validity of these assumptions.


Dr. Marlies Honingh

Prof. dr Melanie Ehren

Dr. Cor van Montfort
Artikel

Voorlopige contouren van bestuursgericht toezicht

Empirische inzichten in jonge praktijken van bestuursgericht toezicht

Tijdschrift Bestuurskunde, Aflevering 4 2018
Trefwoorden Governance, Regulation, Oversight
Auteurs Prof. dr. Thomas Schillemans, Dr. Meike Bokhorst, Dr. Marieke van Genugten e.a.
Samenvatting

    The regulatory agencies in various public service sectors are said to be changing (some) of their regulatory attention issues of internal governance of organizations in education, health care en social housing. This paper aims to assess how (if, at all) responsible actors within those organizations experience this shift in regulatory focus. We report on the findings from a survey with modest N, distributed at an early stage of this new policy. The paper shows that respondents have fairly divergent views on whether or not this regulatory shift has indeed occurred, something which is not uncommon for a new policy. We distinguish three mechanisms through which governance-based oversight may have an impact on public service providers. This new regulatory regime could 1) have an agenda-setting effect within organizations, could 2) stimulate organizational decision-makers to take well-considered decisions and could 3) induce a sense of relational felt accountability towards the regulator.


Prof. dr. Thomas Schillemans

Dr. Meike Bokhorst

Dr. Marieke van Genugten

Dr. Mirjan Oude Vrielink
Artikel

Naar bestuursgericht toezicht in de zorg: een zoektocht naar passendheid

Tijdschrift Bestuurskunde, Aflevering 4 2018
Trefwoorden healthcare governance, management-oriented regulation, experimenting, recoupling, reflective regulation
Auteurs Dr. Annemiek Stoopendaal en Dr. Hester van de Bovenkamp
Samenvatting

    In this article, we discuss how regulation of governance in healthcare has been shaped over the past decade. We describe the presuppositions under this movement. Searching and balancing was needed to meet the complexity of care management. This has to do with the fact that the external pressure on the regulator after incidents is high. Due to this pressure, it is necessary to constantly ensure that management-oriented regulation does not narrow to the supervision on the actor with final responsibility. The regulation of good governance requires reflectivity of the inspectors and is aimed at stimulating recoupling between management and shop floors. This requires space for experimentation for both managers and inspectors. To provide this space, we do not only need a political and social debate about the quality of care and its management, but also attention and appreciation for the difficult considerations of organizing care.


Dr. Annemiek Stoopendaal

Dr. Hester van de Bovenkamp
Artikel

Wat wendbare organisaties doen (en laten)

Tijdschrift Bestuurskunde, Aflevering 4 2018
Trefwoorden agility, environmental changes, dynamics, management practices
Auteurs Drs. Mark Nijssen, Dr. Brenda Vermeeren, Drs. Lucien Vermeer e.a.
Samenvatting

    Public organizations are confronted with rapid subsequent changes in their environment. Against this background, we increasingly see and hear a call for agile public organizations. But what exactly is agility? And how can organizations achieve this? In this study, we have developed and validated the concept of agility and empirically identify the effect of different management practices that contribute to agility. This study shows that, seen from the perspective of the experienced dynamics, it is not necessary to be agile for all organizational units within the public sector. At the same time, there is a substantial group that should be more agile given the dynamics they encounter. This study shows that agile organizations are more committed to developing the mindset of employees, influencing the degree of autonomy for decision-making and stimulating the promotion of new ideas and insights.


Drs. Mark Nijssen

Dr. Brenda Vermeeren

Drs. Lucien Vermeer

Ir. Jurgen Visser
Artikel

Diversiteit in bestuurskundig perspectief

Tijdschrift Bestuurskunde, Aflevering 4 2018
Trefwoorden diversity perspectives, interventions, public sector, business case, binding
Auteurs Dr. Saniye Çelik
Samenvatting

    In practice, diversity interventions do not always appear to be effective. One argument is that there is little or no match between the perspectives of public organizations on diversity and the interventions used. This article provides an overview of the underlying rationales for diversity policy and discusses the perspectives on diversity from the diversity literature, HRM, and management literature and how these overlap, complement each other and differ from each other. What these perspectives have in common is that they all emphasize the added value of diversity. In the diversity literature, the emphasis is on the four perspectives equality, legitimacy, creativity, and the labour market. HRM literature focusses on managing differences. In public administration, there is a shift from active representation by individuals to connecting by all employees. Furthermore, the binding perspective is gaining more and more importance in the public domain because it may be possible to close the gap between the government and its citizen. This perspective emphasizes the importance of the long-term relationship with citizens to strengthen the trust of citizens in the government for realizing social tasks and responsibilities. It makes diversity an issue for all employees. For Hassan and Havva, and also for Hans and Hanna.


Dr. Saniye Çelik
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