Zoekresultaat: 322 artikelen

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Thema-artikel

De Frankfurter Schule en algoritmisch bestuur

Tijdschrift Bestuurskunde, Aflevering 1 2020
Trefwoorden algorithmic governance, enlightenment, Frankfurter Schule, public administration, technology critique
Auteurs Dr. Ringo Ossewaarde
SamenvattingAuteursinformatie

    The Frankfurter Schule offers an interesting intellectual orientation for critical public administration that seeks to unmask problematic political-administrative power structures. It compels public administration scholars to reflect on the policy processes and bureaucratic structures of a technological society, and the legitimizing or criticizing role of public administration scholars in this. A critical public administration that is inspired by the Frankfurter Schule does not accept existing processes and structures. On the contrary, it contests them and uncovers them as a critique of domination, repression, reification, one-dimensionality, bias, erotic deficit and lack of creativity. It is focussed on identifying alternative, more humanizing and democratizing, futures. In this essay the significance of the Frankfurter Schule for critical public administration in technological society is explored. The development of algorithmic governance serves as a case to illustrate critical analysis, to reveal the essence of the Frankfurter Schule, and to show some of its contemporary relevance for critical public administration. Algorithmic governance is portrayed as a type of governance that reinforces existing policy processes and bureaucratic structures of technological society, and is unmasked by critical public administration scholars as a force of reification.


Dr. Ringo Ossewaarde
Dr. Ringo Ossewaarde is als universitair hoofddocent Bestuur, Samenleving en Technologie verbonden aan de Universiteit Twente.
Vrij artikel

20 jaar Verantwoordingsdag: Inzicht voor Kamercommissies

Hoe inhoudsanalyse inzicht geeft in prestatiegegevensgebruik door Kamerleden

Tijdschrift Bestuurskunde, Aflevering 1 2020
Trefwoorden performance information, accountability, Parliament, annual reports, Performance-based Budgeting
Auteurs Dr. Sjoerd Keulen
SamenvattingAuteursinformatie

    The 20th Accountability Day of the Netherlands House of Representatives is a fitting occasion to investigate whether Dutch Members of Parliament use performance information (PI). Performance information used by managers and politicians is a basic assumption for managing and guiding Performance-based Budgeting. Ironically, based on a literature review on performance use, we know that politicians and especially parliamentarians do not use performance information for decision making or scrutiny. This is specifically so when PI reports are long. Using the framework of accountability of Bovens (2007) and using content analysis of the questions, motions and debates of the Standing Committees on the annual reports, this article shows that MPs use performance information in all phases (informing, debating, sanctions). Contradicting earlier research on parliamentarians, we found that they use annual reports and reports of the Court of Audit as their main sources in the debates. This article shows that the use of PI in parliament is steadily rising. The growing importance of performance information for accountability is further illustrated by the strengthening of the accountability forum.


Dr. Sjoerd Keulen
Dr. S.J. Keulen is onderzoeker bij de Algemene Rekenkamer en universitair docent Bestuurskunde aan de Erasmus Universiteit Rotterdam.
Thema-artikel

Een kritisch-pragmatische bestuurskunde

Oxymoron of gelukkig huwelijk?

Tijdschrift Bestuurskunde, Aflevering 1 2020
Trefwoorden critical pragmatism, public administration, energy justice, governance arrangements, regional energy strategies
Auteurs Dr. Tamara Metze
SamenvattingAuteursinformatie

    A pragmatic criticaster or a critical pragmatist is considered a schizophrenic in daily life: it seems impossible to be solution oriented and critical at the same time. You are either an optimist or a pessimist. This schism also seems to run between public administration and political scientists. Public administration is focused on (positive) problem solving, whereas political scientists – especially in a tradition of critical theory – examine the exertion of power. This essay proposes a combination of the two extremes: a critical-pragmatist approach for public administration.
    In this approach, critical political theory goes hand in hand with pragmatist reconstruction and design. This design is impossible without normative and procedural principles, for example ideas about sustainability, justice and democracy. This is illustrated with an example for designing just governance arrangements in the Dutch regional energy strategies. The article shows that public administration that is relevant, reflective and democratic builds on a critical-pragmatist approach.


Dr. Tamara Metze
Dr. T. Metze is universitair hoofddocent Bestuur en beleid aan de universiteit van Wageningen.
Thema-artikel

Kritisch bestuurskundig onderwijs

Een pleidooi voor productieve subversiviteit

Tijdschrift Bestuurskunde, Aflevering 1 2020
Trefwoorden Public Administration, critical theory, education, subversive
Auteurs Dr. Mark van Ostaijen en Dr. Shivant Jhagroe
SamenvattingAuteursinformatie

    By analysing the current self-presentation of educational programs, this article problematizes the dominating instrumental knowledge within Public Administration. By foregrounding ‘productive subversion’, the authors provide a perspective on more reflexive types of knowledge and methods, to re-value educational programs within Public Administration.


Dr. Mark van Ostaijen
Dr. M.A.C. van Ostaijen is universitair docent aan het Departement Bestuurskunde en Sociologie van de Erasmus Universiteit Rotterdam.

Dr. Shivant Jhagroe
Dr. S. S. Jhagroe is universitair docent aan het Instituut Bestuurskunde, Faculty of Governance and Global Affairs, Universiteit Leiden.

    From 1964 until roughly 1990, political science would become the dominant approach within the (local) administrative sciences in the Netherlands. This central position was taken over from the legal approach. Important impulses from political science for Public Administration came only from the second-generation political scientists: Gijs Kuypers at the Free University Amsterdam, Hans Daudt at the University of Amsterdam and Hans Daalder at the University of Leiden. In their footsteps, a political scientist emerged who, through his contribution to several universities (the Free University, the University of Nijmegen and the University of Twente), had a great deal of influence on the further development of Dutch Public Administration: Andries Hoogerwerf. Two other approaches emerged from political science that were important for the development of modern public administration in the Netherlands, namely policy science and the new political economy (public choice). In this essay the author outlines the input of the main figures from political science, policy science and public choice until 1990 in various stages that are most relevant to Public Administration. These stages take us to various cities and universities in the Netherlands. In addition, we see important cross-fertilization between the institutions through the transfer of people from one university to another. After 1990 however, Public Administration would increasingly profile itself as an independent inter-discipline.


Dr. Rik Reussing
Dr. G.H. Reussing is onderwijscoördinator van de joint degree Public Governance across Borders aan de Universiteit Twente en redactiesecretaris van Bestuurswetenschappen.

    The vast majority of Dutch municipalities organize part of their activities on a smaller scale than those of the municipality as such: it is called intra-municipal organization. In this article an inventory is made of the existing knowledge about the effects of various forms of intra-municipal organization in the Netherlands. On the basis of recent research, this knowledge is supplemented and it is also made clear which forms of intra-municipal organization are currently used. An analysis is also made of what legal leeway Dutch municipalities have in this regard. A new and richer typology of intra-municipal organization is also being developed. Finally, the authors place the results of the research reported here in a broader perspective. In particular, they reflect on two presuppositions under many forms of intra-municipal organization, namely that activities are location specific and democracy must necessarily be of the ‘representative’ type. Its relevance for practitioners is that the article provides insight into the legal leeway for intra-municipal organization and into the design of intra-municipal organization. It also contains a reflection on the design of the intra-municipal organization.


Dr. Linze Schaap
Dr. L. Schaap was tot 1 augustus 2019 universitair hoofddocent aan de Tilburgse School voor Politiek en Bestuur van de Universiteit van Tilburg en is sindsdien directeur van de Noordelijke Rekenkamer.

Dr. Gert-Jan Leenknegt
Dr. G. Leenknegt is universitair hoofddocent constitutioneel recht aan de Tilburg Law School van de Universiteit van Tilburg.
Article

Still Consociational? Belgian Democracy, 50 Years After ‘The Politics of Accommodation’

Tijdschrift Politics of the Low Countries, Aflevering 1 2020
Trefwoorden Belgium, consociational democracy, Lijphart, federalism, ethnolinguistic conflict
Auteurs Didier Caluwaerts en Min Reuchamps
SamenvattingAuteursinformatie

    Despite the enduring importance of Lijphart’s work for understanding democracy in Belgium, the consociational model has come under increasing threat. Owing to deep political crises, decreasing levels of trust in elites, increasing levels of ethnic outbidding and rising demands for democratic reform, it seems as if Lijphart’s model is under siege. Even though the consociational solution proved to be very capable of transforming conflict into cooperation in Belgian politics in the past, the question we raise in this article is whether and to what extent the ‘politics of accommodation’ is still applicable to Belgian democracy. Based on an in-depth analysis of the four institutional (grand coalition, proportionality, mutual veto rights and segmental autonomy) and one cultural (public passivity) criteria, we argue that consociational democracy’s very nature and institutional set-up has largely hollowed out its potential for future conflict management.


Didier Caluwaerts
Didier Caluwaerts is professor of political science at the Vrije Universiteit Brussel. His research deals with democratic governance and innovation in deeply divided societies. With Min Reuchamps, he has recently published “The Legitimacy of Citizen-led Deliberative Democracy: The G1000 in Belgium” (Routledge, 2018).

Min Reuchamps
Min Reuchamps is professor of political science at the Université catholique de Louvain (UCLouvain). His teaching and research interests are federalism and multi-level governance, democracy and its different dimensions, relations between language(s) and politics and in particular the role of metaphors, as well as participatory and deliberative methods.
Literature Review

Access_open Preference Voting in the Low Countries

A Research Overview

Tijdschrift Politics of the Low Countries, Aflevering 1 2020
Trefwoorden elections, electoral systems, preference voting, candidates, personalization
Auteurs Bram Wauters, Peter Thijssen en Patrick Van Erkel
SamenvattingAuteursinformatie

    Preference votes constitute one of the key features of (open and flexible) PR-list electoral systems. In this article, we give an extensive overview of studies conducted on preference voting in Belgium and the Netherlands. After elaborating on the definition and delineation of preference voting, we scrutinize studies about which voters cast preference votes (demand side) and about which candidates obtain preference votes (supply side). For each of these aspects, both theoretical approaches and empirical results are discussed and compared. At the same time, we also pay attention to methodological issues in these kinds of studies. As such, this research overview reads as an ideal introduction to this topic which has repercussions on many other subfields of political science.


Bram Wauters
Bram Wauters is an associate professor at the Department of Political Sciences of Ghent University, where he leads the research group GASPAR. His research interests include political representation, elections and political parties, with special attention to diversity. He has recently published in journals such as International Political Science Review, Party Politics, Political Studies, and Political Research Quarterly. He is co-editor (with Knut Heidar) of ‘Do parties still represent?’ (Routledge, 2019).

Peter Thijssen
Peter Thijssen is a professor at the Department of Political Science of the University of Antwerp, where he is a member the research group M2P (Media, Movements and Politics). His research focuses on political sociology, public opinion and political participation. He has published in such journals as British Journal of Sociology, Electoral Studies, Energy Policy, European Journal of Social Theory, Party Politics and Risk Analysis. He has co-edited ‘New Public Spheres’ (Ashgate, 2013) and ‘Political Engagement of the Young’ (Routledge, 2016).

Patrick Van Erkel
Patrick van Erkel is a postdoctoral researcher at the Department of Political Science of the University of Antwerp, where he is connected to the research group M2P (Media, Movements and Politics). His research interests include electoral behavior, public opinion, political communication and polarization. He has published in journals such as the European Journal of Political Research, Electoral Studies, European Political Science Review and the Journal of Elections, Public Opinion & Parties.
Article

Populism as a Visual Communication Style

An Exploratory Study of Populist Image Usage of Flemish Block/Interest in Belgium (1991-2018)

Tijdschrift Politics of the Low Countries, Aflevering 1 2020
Trefwoorden Populism, image use, visual style, campaign, posters, visual, Flanders, populist right, Belgium
Auteurs Kevin Straetemans
SamenvattingAuteursinformatie

    This article analyses the visual communication of the Flemish populist right-wing party Vlaams Blok/Vlaams Belang, and investigates whether or not the party uses a specific populist communication style in its campaign posters, whether or not its visual style evolves over time and how the party distinguishes itself from other (right-wing) parties in its use of images. To do this, the image use will be compared with the CVP/CD&V and the Volksunie/N-VA. This use of images will be investigated by analysing election posters from 1991 to 2018. The analysis shows that there is indeed a ‘populist visual style’. These items consist mainly of (negative) metaphors, false dilemmas, caricatures and the use of so-called ‘agonic’ visual techniques.


Kevin Straetemans
Kevin Straetemans attained a Master’s degree in Political Sciences at the Vrije Universiteit Brussel in 2018. He is currently pursuing an Educational Master in Social Sciences at the same university. His research interests are political parties, elections, extremism, propaganda and political communication.
Article

Deliberation Out of the Laboratory into Democracy

Quasi-Experimental Research on Deliberative Opinions in Antwerp’s Participatory Budgeting

Tijdschrift Politics of the Low Countries, Aflevering 1 2020
Trefwoorden Deliberative democracy, mini-publics, participatory budget, social learning, deliberative opinions
Auteurs Thibaut Renson
SamenvattingAuteursinformatie

    The theoretical assumptions of deliberative democracy are increasingly embraced by policymakers investing in local practices, while the empirical verifications are often not on an equal footing. One such assertion concerns the stimulus of social learning among participants of civic democratic deliberation. Through the use of pre-test/post-test panel data, it is tested whether participation in mini-publics stimulates the cognitive and attitudinal indicators of social learning. The main contribution of this work lies in the choice of matching this quasi-experimental set-up with a natural design. This study explores social learning across deliberation through which local policymakers invite their citizens to participate in actual policymaking. This analysis on the District of Antwerp’s participatory budgeting demonstrates stronger social learning in real-world policymaking. These results inform a richer theory on the impacts of deliberation, as well as better use of limited resources for local (participatory) policymaking.


Thibaut Renson
Thibaut Renson is, inspired by the 2008 Obama campaign, educated as a Political Scientist (Ma EU Studies, Ghent University) and Political Philosopher (Ma Global Ethics and Human Values, King’s College London). Landed back at the Ghentian Centre for Local Politics to do empirical research. Driven by the moral importance of social learning (vs. political consumerism) in democracy, exploring the empirical instrumentality of deliberation.

    Q-methodologie is een nog relatief onbekende onderzoeksmethode, met veel potentieel voor beleidsonderzoek en -analyse. De benaderingen, doelen en onderzoeksvragen in verschillende toepassingen lopen uiteen, maar vertonen ook duidelijke overeenkomsten. In dit artikel beschrijven we de belangrijkste theoretische en analytische bouwstenen van de methode, en een praktijkgericht 10-stappenplan waarmee men snel zelf aan de slag kan met Q-methodologie. Op basis van een aantal toepassingen van Q-methodologie in Nederland en Vlaanderen laat dit artikel op inzichtelijke wijze zien wat Q-methodologie toevoegt aan de toolbox van beleidsonderzoekers. Naast de theoretische achtergrond van de methode biedt deze bijdrage een praktisch stappenplan voor het gebruik van de methode in de praktijk.


Ellen Minkman
Ellen Minkman is werkzaam aan de Erasmus Universiteit Rotterdam.

Astrid Molenveld
Astrid Molenveld is verbonden aan de Erasmus Universiteit Rotterdam en de Universiteit Antwerpen.

    Information platforms can facilitate data sharing and make new applications possible. It is essential to connect a wide range of both public and private parties to a platform if real data-based transformation is to get off the ground. However, organizations are reluctant to share data if they do not know exactly what it can be used for or if they have no direct interest in it. Achieving a good solution requires a lot from the innovation process itself and the way it is managed. This article uses three innovation perspectives for the analysis of a logistics information platform. This analysis shows that different stages in the development of an information platform can be distinguished, each with its own dynamic. For local government the involvement of and connection to local parties is important, while innovation as a whole benefits from the link with an overarching agenda that transcends the local level.


Prof. dr. Bram Klievink
Prof. dr. ing. A.J. Klievink is hoogleraar Bestuurskunde aan de Universiteit Leiden, met een speciale focus op digitalisering en publiek beleid.
Thema

Access_open Principes voor goed lokaal bestuur in de digitale samenleving

Een aanzet tot een normatief kader

Tijdschrift Bestuurs­wetenschappen, Aflevering 4 2019
Auteurs Prof. dr. Albert Meijer, Dr. Mirko Tobias Schäfer en Dr. Martiene Branderhorst
SamenvattingAuteursinformatie

    This article presents a normative framework for good local governance in the digital society. We build on the five principles of Frank Hendriks (laid down in an article in Urban Affairs Review in 2014): participation, effectiveness, learning ability, procedural justice and accountability. An analysis of these five principles leads to the refinement of these principles for the digital society. The overarching points are that attention is needed for the possibility of human contact, that avoiding discrimination must be central, that higher demands are made with regard to speed of action, that the principles increasingly apply to networks of organizations, and that the principles increasingly apply to the design of systems. This overview thus provides concrete tools for organizations that want to reflect with citizens and stakeholders on the extent to which they are able to achieve good local governance in the digital society.


Prof. dr. Albert Meijer
Prof. dr. A.J. Meijer is hoogleraar Publieke Innovatie aan de Universiteit Utrecht en redacteur van Bestuurswetenschappen.

Dr. Mirko Tobias Schäfer
Dr. M.T. Schäfer is universitair hoofddocent aan de Universiteit Utrecht bij het departement Media- en Cultuurwetenschappen.

Dr. Martiene Branderhorst
Dr. E.M. Branderhorst is gemeentesecretaris en algemeen directeur in de gemeente Gouda en lid van de Raad voor het Openbaar Bestuur (ROB).

    More and more government organizations are making data public with the aim of promoting innovation and democratic processes. But open data does not always lead to the desired impact. In this study the authors analyze why some organizations are successful in exploiting the potential of open data and others are not. This research uses an ecosystem approach to investigate similarities and differences between four organizations that use open data. This has revealed three factors that promote the ecosystem, namely the influence of other organizations that are also involved with open data such as the motivation for open data, the important role of innovation champions and the utilization of the user perspective. Three barriers have also emerged: the preparation of a suitable case question for open data, the difficult relationship between obtaining capacity and the expected yields and the difference in scale between issues and profitable data sets.


Rik Wijnhof MSc
R. Wijnhof MSc deed een master Publiek Management aan de Universiteit Utrecht en is projectleider bij het programma Transparante en Open Provincie (TOP) van de provincie Zuid-Holland.

Jochem van den Berg MSc
J. van den Berg MSc deed een research master Bestuurskunde en Organisatiewetenschap aan de Universiteit Utrecht, is Open Data-consultant bij The Green Land en zakelijk directeur bij PresentU.

Dr. Erna Ruijer
Dr. E. Ruijer is universitair docent aan de Universiteit Utrecht bij het departement Bestuurs- en Organisatiewetenschap.
Thema-artikel

Leren van de WODC-casus

Formele en professionele waarborgen voor onafhankelijk onderzoek vergen onderhoud

Tijdschrift Bestuurskunde, Aflevering 4 2019
Trefwoorden professional safeguards, policy influence, independence, scientific research
Auteurs Dr. Meike Bokhorst
SamenvattingAuteursinformatie

    In the relationship between the Ministry of Justice and Security and the Scientific Research and Documentation Center, safeguards to prevent improper influence of research were lacking. In the opinion of the WODC II investigation committee, civil servants were too close to the substantive execution of the investigation, as a result of which the WODC was given too little room for critical investigation. For other ministries and knowledge institutions the question is relevant as to what safeguards are needed for conducting independent research. Rules and procedures are not sufficient for creating and maintaining responsible research practices. It is also important that employees learn to recognize difficult situations, can discuss these with their colleagues, and know how to deal with dilemmas. Other organizations can learn from the WODC issue that they must maintain and recalibrate the formal and professional safeguards for the independence of scientific research. Trust in science stands or falls with independence and soundness in word and deed.


Dr. Meike Bokhorst
Dr. A.M. Bokhorst is senior wetenschappelijk medewerker bij de Wetenschappelijke Raad voor het Regeringsbeleid en onderzoeker bij de Universiteit Utrecht. Zij was als onderzoeksleider en auteur betrokken bij het rapport van de onderzoekscommissie over de relatie WODC en beleid.
Vrij artikel

Weinig consistent, beperkt zelfkritisch

De uitwerking van de beleidsconclusie binnen de rijksverantwoording

Tijdschrift Bestuurskunde, Aflevering 4 2019
Trefwoorden accountability, policy evaluation, policy conclusion
Auteurs Bram Faber MA en Dr. Tjerk Budding
SamenvattingAuteursinformatie

    The Dutch central government has a long history in its search to meaningfully present policy effects. One of the instruments that was developed to this end is the Policy Conclusion (beleidsconclusie). This part of the annual report, which has been mandatory since 2013, should provide a judgement for every policy article on its results in the year 2017. To what extent has the Policy Conclusion been successful in its aims? And how do various governmental departments give substance to it? For this article, all policy conclusions that were composed for the most recent reporting year were examined. Among others, our analysis shows that departments differ greatly in their interpretation of what the Policy Conclusion should include, such as the usage of sources and the way in which intended results are (re)addressed. In addition, it was found in the Policy Conclusions that a tendency exists to put a strong focus on positive outcomes.


Bram Faber MA
A.S.C. Faber MA is promovendus bij het Zijlstra Center van de Vrije Universiteit Amsterdam.

Dr. Tjerk Budding
Dr. G.T. Budding is opleidingsdirecteur van de public controllersopleidingen van het Zijlstra Center van de Vrije Universiteit Amsterdam.
Thema-artikel

Access_open Onafhankelijk onderzoek in positie, oordeelsvorming en beeldvorming

Institutionele en professionele dimensies van ‘speaking truth to power’

Tijdschrift Bestuurskunde, Aflevering 4 2019
Trefwoorden Independent Research, Policy Evaluation, Organisational Culture, Public Policy, Quality Management
Auteurs Dr. Peter van der Knaap, Dr. Meike Bokhorst en Dr. Yvonne Kleistra
SamenvattingAuteursinformatie

    Regularly, doubts about the independence of research leads to heated discussion. This is especially true if things have gone wrong. This issue explores the question how research organizations and researchers can defend themselves against improper influence: the conscious and active pursuit of too positive research results by commissioners or government officials. This article outlines a number of dimensions of how establishing good, independent research can be structured in a systematic and sensible manner. Independent inquiry manifests itself in position, judgment, and appearance or image. Institutional safeguards form the basis for professional roles and responsibilities that can fulfill the requirements of independent research in the political arena.


Dr. Peter van der Knaap
Dr. P. van der Knaap is directeur-bestuurder van SWOV, voorzitter van Vide en redactielid van Bestuurskunde.

Dr. Meike Bokhorst
Dr. A.M. Bokhorst is onderzoeker bij de Wetenschappelijke Raad voor het Regeringsbeleid en bij de Universiteit Utrecht.

Dr. Yvonne Kleistra
Dr. Y. Kleistra is universitair docent aan de Universiteit Leiden en redactielid van Bestuurskunde.
Vrij artikel

Access_open Democratie ligt op straat

Dilemma’s en kansen in de interactie tussen overheid en burger

Tijdschrift Bestuurskunde, Aflevering 4 2019
Trefwoorden citizen participation, democratic legitimacy, street-level interactions, informal citizenship, contestation
Auteurs Dr. Nanke Verloo
SamenvattingAuteursinformatie

    The goal of citizens participation increases the moments of contact between politicians, policy makers, welfare professionals and citizens. The shared responsibility for local decision making is not an easy task. Often conflicts emerge between parties with opposing needs and interests. Citizens oppose decisions or organize protest. These moments do not only challenge the goal of participation, they also jeopardize the quality of democracy. The democratic value of contentious moments, however, is often neglected. How can public professionals deal with the dilemma’s and chances that emerge during interactions that happen unexpectedly at the street-level? I answer that question by applying the agonistic approach to democracy to the action repertoire of public professionals dealing with conflict. A dramaturgical analysis of contentious interactions provides insights in how we can recognize and acknowledge contentious citizenship.


Dr. Nanke Verloo
Dr. N. Verloo is universitair docent en onderzoeker bij de afdeling Geografie, Planologie en Internationale Ontwikkelingsstudies van de Universiteit van Amsterdam.
Artikel

Over zelfredzame burgers gesproken

Hoe ambtenaren een buigzaam burgerschapsideaal vormgeven

Tijdschrift Beleid en Maatschappij, Aflevering 4 2019
Trefwoorden Interactional framing, Self reliance, Silent ideologies, Micro frames, Self referentiality
Auteurs Drs. Harrie van Rooij, Dr. Margit van Wessel en Prof. dr. Noelle Aarts
SamenvattingAuteursinformatie

    The concept of self-reliant citizens reflects an ideology of citizenship that is multiple and flexible. It could be regarded as a ‘plastic’ word, malleable and adjustable according to convictions, needs and purposes. This study shows the importance of considering the way in which ideological views on citizenship are transferred, adjusted and enacted in an organizational context. On the basis of a case study at the Dutch Tax and Customs Administration (DTCA), we contribute to knowledge on the way processes of framing interrelate on micro, meso and macro levels. We found that frames on self-reliance are enacted in a way that tensions and dilemmas are neutralized or reduced. In a dynamic context of conflicting goals and limited resources, DTCA-employees create meanings of self-reliance which legitimate practices and policies. By doing this they reproduce both organizational and social perspectives. Accounts of citizenship play an important role in this process. Self-reliant citizens are presented as active and responsible. The need of help is imagined as a normal and yet an atypical situation. This study promotes attention to the possibility that organizational systems reproduce perspectives in a way that alternative views remain unnoticed, whereas organizational choices are silently accepted as natural facts.


Drs. Harrie van Rooij
Drs. Harrie van Rooij is PhD-kandidaat (buitenpromovendus) bij het Institute for Science in Society (ISiS), Radboud University, en coördinerend adviseur corporate communicatie bij het ministerie van Financiën.

Dr. Margit van Wessel
Dr. Margit van Wessel is universitair docent, leerstoel Strategische Communicatie aan de Wageningen University & Research.

Prof. dr. Noelle Aarts
Prof. dr. Aarts is professor Socio-Ecological Interactions aan het Institute for Science in Society (ISiS), Radboud University.
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