On 1 April 2019 in the town hall of the Dutch municipality Zwolle the second Van Poelje lecture (named after the founder of Dutch Public Administration, Gerrit van Poelje) was held. The lecture is organized by the Department of Public Administration of the Faculty of Behavioural, Management and Social Sciences (BMS) of the University of Twente, in close cooperation with BMC advice, the municipality of Zwolle and the province of Overijssel (of which Zwolle is the capital). The subject of this second lecture was ‘Regional development: task-oriented operating and cooperating ’. The keynote speech of the lecture was delivered by the minister of Home Affairs Kajsa Ollongren. The coreferents were Andries Heidema (the King’s Commissioner in the province of Overijssel) and Bas Denters (professor of Public Administration at the University of Twente). Marcel Boogers (the new chief editor of this magazine, Bestuurswetenschappen) acted as chair of the day and as moderator of the discussion between the attendees and the speakers. In his opinion a clearly different wind is blowing from the Home Office, with more attention for regional differences, which demands more tailor-made work from municipalities and provinces. The minister’s main message was that, because not all provinces have the same position and the problems also differ per province, the tasks must be the guiding principle and the scale must be adjusted accordingly. Therefore, administrative culture and style must be central in the present discussion in her opinion, and not so much the administrative structure.

Regularly, doubts about the independence of research leads to heated discussion. This is especially true if things have gone wrong. This issue explores the question how research organizations and researchers can defend themselves against improper influence: the conscious and active pursuit of too positive research results by commissioners or government officials. This article outlines a number of dimensions of how establishing good, independent research can be structured in a systematic and sensible manner. Independent inquiry manifests itself in position, judgment, and appearance or image. Institutional safeguards form the basis for professional roles and responsibilities that can fulfill the requirements of independent research in the political arena.

The goal of citizens participation increases the moments of contact between politicians, policy makers, welfare professionals and citizens. The shared responsibility for local decision making is not an easy task. Often conflicts emerge between parties with opposing needs and interests. Citizens oppose decisions or organize protest. These moments do not only challenge the goal of participation, they also jeopardize the quality of democracy. The democratic value of contentious moments, however, is often neglected. How can public professionals deal with the dilemma’s and chances that emerge during interactions that happen unexpectedly at the street-level? I answer that question by applying the agonistic approach to democracy to the action repertoire of public professionals dealing with conflict. A dramaturgical analysis of contentious interactions provides insights in how we can recognize and acknowledge contentious citizenship.

The concept of self-reliant citizens reflects an ideology of citizenship that is multiple and flexible. It could be regarded as a ‘plastic’ word, malleable and adjustable according to convictions, needs and purposes. This study shows the importance of considering the way in which ideological views on citizenship are transferred, adjusted and enacted in an organizational context. On the basis of a case study at the Dutch Tax and Customs Administration (DTCA), we contribute to knowledge on the way processes of framing interrelate on micro, meso and macro levels. We found that frames on self-reliance are enacted in a way that tensions and dilemmas are neutralized or reduced. In a dynamic context of conflicting goals and limited resources, DTCA-employees create meanings of self-reliance which legitimate practices and policies. By doing this they reproduce both organizational and social perspectives. Accounts of citizenship play an important role in this process. Self-reliant citizens are presented as active and responsible. The need of help is imagined as a normal and yet an atypical situation. This study promotes attention to the possibility that organizational systems reproduce perspectives in a way that alternative views remain unnoticed, whereas organizational choices are silently accepted as natural facts.

In the Netherlands good citizenship has become a topic of increased importance on the government agenda since the murder of Pim Fortuyn. The author assesses the effectiveness of the Dutch citizenship policies within the context of the broader policy framework of the so-called participatory society (participatiesamenleving) or do-democracy (doe-democratie). The evaluative analysis consists of two parts. In the first part the changing ideas concerning good citizenship are identified as well as the normative assumptions that are at the basis of Dutch citizenship policies. In the second part, the potential of current policies, and in particular the ideas that gave rise to creating a new social contract between government and society are assessed. To this end some key aspects of the new contract thinking of the Dutch government are contrasted with the ideas of Jean-Jacques Rousseau. The findings show that the current strive for tangible agreements on citizen behavior and civic duties is at odds with the main principles of classic contract theory. This leads to the conclusion that the new contractualism that is at the basis of the Dutch citizen policies should rather be seen as a threat to a stable society than as a building block for good citizenship.

Beleidsevaluatie richt zich steeds naar informatiebehoeften en technische mogelijkheden. Hierdoor is het gebruik van cijfermatige informatie toegenomen. Met name bestaande data worden, met steeds betere analysetechnieken, ingezet omdat ze beschikbaar zijn en relatief goedkoop. Dit gaat echter ten koste van de validiteit en diepgang van onderzoek. Dat is in zekere zin een regressie, een achteruitgang. We zien echter ook progressie in het beleidsonderzoek. In de eerste plaats komt er steeds meer belangstelling voor de zogenoemde mixed methods-benadering. Ten tweede is er een groeiende belangstelling voor participerende, interactieve en responsieve vormen van onderzoek. Er ontstaat weer meer oog voor de wereld achter de cijfers, het hoe en waarom van beleid, en vooral voor de mensen in die wereld.

New insights from the field of positive psychology led to the insight that people learn more effectively from positive feedback. Policy evaluation aims to improve public policy programmes through contributing to both accountability and learning. This ambiguous ambition has contributed to a considerable body of research into the impact of policy evaluation. Too often the conclusion is that the outcomes of policy evaluations – which are often negative by nature – are sparsely used by policy makers. This has led to series of improvements in the way we carry out evaluations. First through technical improvements and then by more responsive approaches. Both have not led to the desired breakthrough. Building on a number of positive evaluation studies, we advance a more positive approach in policy evaluation. Focussing on the successes in policy programmes rather than on its failures may contribute to evaluation impact. Consequently, we think a more positive, appreciative approach and using data to find success in policy making is necessary for policy evaluators to be more effective. This article presents practical examples of positive policy evaluations and successful use of data in the domain of policy evaluation.

Local authorities expect citizens to fulfil an increasing number of public services. In that context, citizen-based networks are emerging as means to fulfil a variety of public tasks, varying from supporting young entrepreneurs and strengthening social cohesion, to providing local care. In this article, we address the following questions: Which phases do community enterprises pass through in their efforts towards realising a sustainable contribution and how do participation professionals support these phases? To respond to this question, researchers followed seven community enterprises based in Amsterdam over a two-year period. We identified a typology of four development phases, with particular attention to the interaction between external participation professionals and the key persons of community enterprises. The study has practical relevance for governance of citizen participation and also raises important follow-up questions about the role of the local government.

This essay is written on the occasion of the appearance of the Dutch translation of Richard Sennett’s new book Building and dwelling. Ethics for the city. For more than half a century Sennett has been occupied with the position of man in the changing society in general and with the life of people in the city in particular. Apparently he doesn’t stop thinking and writing about it. His central thesis is that in the past decades, we have worked from the vision of the ‘closed city’, a city that was conceived and designed by professionals in advance, while for the future there is a need for an ‘open city’, a city where not everything is carefully planned in advance, but where there is room for unpredictability and coincidences. That sounds and is very abstract indeed, but it is a signal that is being delivered in the direction of a city nowadays controlled by state and capital, that should make room for a city that is more inspired by civil initiatives and civil involvement. A statement that is, moreover, largely at odds with the current practice of urban design and spatial planning in the present era. Does this mean that Richard Sennett’s central message has actually been said in advance against ‘deaf ears’? Is the chance that ‘his mission’ ends up in the right place already gone in advance? When we talk about the city Sennett distinguishes between two (and inseparable) dimensions: the city as a physical space (‘ville’) and the city as a whole of people of flesh and blood (‘cité’). It is a fascinating quest for the phenomenon of city: an ‘academic pilgrimage’ to an uncertain urban site, an ‘open city’, undergoing the purification of talking with the great figures in the history of (urban) sociology and urban planning.

We analyze how ‘original’ residents in different gentrifying working class areas in Amsterdam North experience and evaluate the changes in their neighborhood in terms of social cohesion – in other words, whether they feel at home in their changing neighborhood and whether they feel connected to other residents. Policy interventions often focus on establishing connections between residents with different socioeconomic or cultural backgrounds, in order to stimulate mutual understanding. An underlying policy aim is to uplift vulnerable original residents through contact with higher income groups. Based on our empirical data, we critically assess the concept of ‘bridging capital’ (Putnam, 2000) that underpins several of the social activities that are organized in areas such as the ones in our study. Subsequently, we discuss the importance of ‘bonding capital’ or the sense of interconnectedness and strong ties amongst original residents. Our empirical data – based on both interviews and participatory observation – suggest that activities within the ‘own’ community contribute importantly to feelings of belonging in the neighborhood. In the final section of the article, we discuss how different types of local meeting places offer opportunities for ‘lighter’ forms of interactions without aiming directly at strong connections between differently positioned neighborhood residents.

Access to affordable, decent and secure housing is under increasing pressure in countries across the world, especially in burgeoning cities. This results in displacement, exclusion and increasing housing cost burdens. This theme issue consists of a collection of papers that approach inequality on urban housing markets from different angles. In this introduction to the special issue, we provide a framework to understand these various dimensions of inequality and their interconnectedness. We identify three scales of inequality: First, at the abstract level of housing systems, market developments and housing policies contribute to increasing housing costs and a reduction in affordable housing units. Second, at the urban level we identify increasing spatial segregation between populations as well as the intertwined trends of intensifying gentrification and suburbanization of poverty. Third, at the everyday level we can identify a loss of belonging among long-term residents of changing (gentrifying) neighbourhoods, while other residents may appreciate change. This also fosters the potential for conflict and poses new challenges to professionals dealing with families in situations of poverty. We argue that emerging inequalities at these different scales need to be considered as interconnected.

This paper investigates the effects of neighbourhood change caused by the inflow of new residents in the still existing social rental stock in a post-World War II district next to the effects of the changing population as the result of urban restructuring. All residents, native Dutch and residents that belong to an ethnic minority, are critical about the occurring concentration of the latter in the existing rental housing stock. Loss of respectability and of shared norms and values of how to live in the neighbourhood play an important role in the critical stance of mostly older Dutch native residents. Residents with a migrant background criticize the concentration as a negative influence for their integration in Dutch society. Most residents support the idea of a mixed neighbourhood based on income and ethnicity. Restructuring by demolition of old social rental dwellings and new housing development for owner-occupiers is supported by most residents, based on the positive impact on the liveability. Urban restructuring has however not decreased the share of non-Dutch-native residents but it did bring more middle-class households. In the view of the residents these are ‘decent people’ as they have to work in daytime and do not linger at night in the streets.

In this feature authors review recently published books on subjects of interest to readers of Beleid en Maatschappij.

The impact of residualisation on social work has so far hardly been explored. Based on existing literature and recently started empirical research in Amsterdam we analyze several consequences. Residualisation refers to the process whereby urban social housing is strictly allocated to the lowest income groups. What does this concentration of disadvantaged households mean for the role of social workers? Firstly, for community workers residualisation mostly implies a renewed role as instigators of residents’ participation in urban renewal trajectories for social mix. Furthermore community activities are increasingly used to offer safe havens for new and old groups of residents and also to prevent expensive treatments for several residential groups. For social workers focusing on individual support or casework residualisation results in an increasingly complex caseload. Residualisation does not imply extra formation for social work, but rather extra attention for the effortful coproduction of welfare between formal and informal actors. Within this playing field, we distinguish link work as vital for both formal and informal social work. Link work is about establishing vertical and horizontal connections between different worlds, across sectoral, professional or trust gaps. We expect that in areas of residualisation successful urban social work is dependent on strong linking skills.

With her chair in urban development management, Ellen van Bueren investigates policy, governance and management issues. Cities, as economic and cultural centres in our society, are major consumers of resources. They not only contribute to problems such as climate change, but also experience the risks and consequences thereof. Technological solutions to these problems are difficult to implement. They require larger-scale system changes, or encounter resistance. Making cities sustainable not only requires technical solutions, but also institutional innovation. A socio-technical-ecological system approach to cities shows the coherence and complexity of issues. Issues play on multiple scales, are cross-sectoral, and require an interaction of citizens, companies, and governments. Moreover, the playing field between these groups of actors is changing rapidly, technological empowerment in particular has made the citizen a much more equal player alongside the government and business. Existing instruments and approaches are not sufficient to approach sustainability issues. To identify and address these issues, cooperation between science and society is necessary. Multi- and transdisciplinary learning environments enable researchers and students to identify issues, to answer questions and to try out solutions together with stakeholders. Such environments are indispensable for the development of sustainable cities.

Increasing demands and competing values force public organizations to introduce new organizational forms that veer away from rigid bureaucratic structures while remaining in control. How do public managers and their employees deal with the dilemmas that these decentralized and organic ways of organizing entail? On the one hand it must be prevented that public managers fall back too quickly on structures that rely on control and formalization, while, on the other hand, they themselves as managers are still primarily held accountable based on those bureaucratic principles. New organizational forms also assume that leadership is shared and distributed. This not only asks for a higher degree of self-management of employees, but also requires from formal leaders that such behavior is supported and encouraged. In our research and teaching on these changes in public organizations, we work closely with practice. That too is a matter of balancing, this time of public engagement with scientific independence.

The work of Elinor Ostrom suggests that under certain conditions local communities are better able to sustainably manage so-called common pool resources than an external party such as government. In this article I explore whether and to what extent those conditions also apply to the governance of the Dutch welfare state. I show that in the current participation society there are numerous examples in which self-governance seems to be successful and in which Ostrom’s conditions seem to play an important role. On that basis, I come to the conclusion that citizens – under certain institutional conditions – may be better able to resolve social problems among themselves than through external interventions. This requires a shift from public administration to self-administration.