Zoekresultaat: 223 artikelen

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Vrij artikel

Evalueren en leren van ICT-projecten

Tijdschrift Bestuurskunde, Aflevering 2 2020
Trefwoorden evaluation, evaluation methods, IT-projects, learning, content analysis
Auteurs Dr. Wouter Bronsgeest en Prof. dr. ir. Rex Arendsen
SamenvattingAuteursinformatie

    Governmental IT-projects regularly make the news due to issues about the quality of end results, planning or costs. The Elias report, which is based upon a Parliamentary Inquiry, recommends to evaluate more and learn from the outcomes of these evaluations. However, the report does not give guidance on how to evaluate. The question thus remains: what constitutes a good evaluation of governmental ICT-projects, and what characteristics should be addresses in evaluation research. After careful study of various scientific disciplines, the researchers developed an extensive reference model, including additional suggestions for defining methods, the evaluation process, and criteria on how to evaluate an evaluation. After using this reference model in a content-analytical document analysis, it became clear that many evaluation reports are not being shared with other professionals or practitioners, that reports often lack a specifically formulated research question, and that conclusions and additional reflections are limited. There is room for considerable improvement in the evaluation of ICT-projects.


Dr. Wouter Bronsgeest
Dr. W.L. Bronsgeest is verbonden aan het Center for eGovernment Studies (CFES) van de Universiteit Twente, en duovoorzitter van de Koninklijke Nederlandse Vereniging van ICT- en Informatieprofessionals (KNVI). Hij is tevens werkzaam als lid van het managementteam van de Directie IV van de Belastingdienst.

Prof. dr. ir. Rex Arendsen
Prof. dr. ir. R. Arendsen is als hoogleraar Maatschappelijke en historische context van belastingrecht verbonden aan de Universiteit Leiden. Hij is tevens werkzaam als adviseur bij het Centre for Tax Policy and Administration bij de OESO in Parijs.
Thema-artikel

Open (de) deuren

Bestuurskundig onderzoek naar de succesfactoren van de werkrelatie burgemeester-gemeentesecretaris

Tijdschrift Bestuurskunde, Aflevering 2 2020
Trefwoorden political, administrative, collaborative, relationship, success factors
Auteurs Drs. Frans-Willem van Gils MSc
SamenvattingAuteursinformatie

    The collaborative relationship between the appointed mayor and the non-political highest administrative official is a crucial one in Dutch local government. It aligns two different domains or spheres: the political, decision making domain on one hand, and the administrative, executive domain on the other. Since research points out that 25% of these collaborative relations fail, the need for insight in the factors that shape the relations and the success of it emerges. Non-successful collaboration between public top-officials usually results in financial, societal or personal costs or damage. In this research, 17 factors were indicated that influence the (perceived) collaborative success, divided in three levels: external factors, functional factors and personal factors. Within the success factors, several ‘critical’ factors were determined, without which a successful collaborative relationship never is possible. On the functional level the critical factors are trust, role convergence and shared understanding, and on the personal level consistency and integrity. Best guaranty for a successful collaborative relationship is when both actors adapt their roles to each other’s liking, reciprocally building trust and shared understanding by using open communication, while being consistent and maintaining their integrity.
    Finally, officials are being called upon to open their doors, and share valuable experiences.


Drs. Frans-Willem van Gils MSc
Drs. F.W. van Gils behaalde in 2019 de graad van Master of Science in Public Administration aan de Erasmus University Rotterdam met een onderzoek naar de succesfactoren van de werkrelatie tussen burgemeester en gemeentesecretaris. Hij is oud-burgemeester en thans directeur van Archon Consultancy. Hij adviseert en coacht topwerkrelaties in het openbaar bestuur, doet onderzoek naar politiek-ambtelijke samenwerkingsrelaties, en draagt met trainingen, lezingen en onderwijs bij aan deskundigheidsbevordering.
Thema-artikel

Het gezag van gemeentesecretarissen beschouwd

Tijdschrift Bestuurskunde, Aflevering 2 2020
Trefwoorden authority, municipal secretary, local governance, sources of authority, leadership
Auteurs Corné van der Meulen MSc, Drs. Thijs Jansen en Drs. Niels Karsten
SamenvattingAuteursinformatie

    The authority of a municipal secretary has to be continuously earned. This is a complex task that demands highly developed personal qualities and attributes. According to an opinion poll, filled out by 120 active municipal secretaries, they believe that they meet these necessary standards. In this poll they were asked what they recognize as their most important sources of authority. The top three answers were, respectively; personal leadership, trust, embodied ethics. Other important factors were their roles as chief executive officer of local governance and/or first advisor. These roles are however no longer enough to establish authority within local governance. Authority and influence must be earned on a daily basis in vastly different spheres and among different social groups.


Corné van der Meulen MSc
C. van der Meulen MSc is projectleider/onderzoeker (www.beroepseer.nl) bij Stichting Beroepseer en doet onder andere onderzoek naar gezag in het lokaal bestuur.

Drs. Thijs Jansen
Drs. T. Jansen is directeur van Stichting Beroepseer en senior wetenschappelijk projectmedewerker bij Centrum Èthos (Vrije Universiteit, Amsterdam).

Drs. Niels Karsten
Dr. N. Karsten MA is universitair docent aan Tilburg University en adviseur bij Necker van Naem.
Dossier

Access_open Waarde van werk in Nederland: de rol van de organisatie

Tijdschrift Beleid en Maatschappij, Aflevering 2 2020
Trefwoorden Employers, job quality, Organisations, Satisfaction, value of work
Auteurs Dr. Wieteke Conen en Prof. dr. Paul de Beer
SamenvattingAuteursinformatie

    In recent scientific and policy discourses, the centre of attention is increasingly geared towards the value and quality of work – as opposed to a prior occupation with the quantity of work. Whereas the dominant focus seems to be on (aspects of) the individual job, this contribution aims to embed the worker into the organisational context and highlight the (potential) role of organisations. We examine whether the value of work – beyond individual and job characteristics – is affected by (a) characteristics of the organisation, (b) mutual investments or the relation between employees and employers and (c) the extent to which employees can realise their values within an organisation. To that end, we analyse survey data from the Value of Work Monitor 2019. Our findings show that not only the characteristics of the employment relationship, but also the organisational context and realisation of workers’ values have a significant effect on the evaluation of one’s job. Amongst others, the composition of the workforce, autonomy and intensity, facilities for lifelong learning and workers’ embeddedness in the organisation all have a significant effect on outcomes. We conclude that the discussion on value and quality of work deserves a more active role from the side of employers.


Dr. Wieteke Conen
Dr. Wieteke Conen is werkzaam als onderzoeker bij AIAS-HSI, Universiteit van Amsterdam.

Prof. dr. Paul de Beer
Prof. dr. Paul de Beer is hoogleraar arbeidsverhoudingen bij AIAS-HSI, Universiteit van Amsterdam.
Dossier

Access_open Het betere werk: inzetten op de kwaliteit van de arbeid

Tijdschrift Beleid en Maatschappij, Aflevering 2 2020
Trefwoorden Work, technology, flexibilization, welfare state, social dialogue
Auteurs Prof. Monique Kremer en dr. Robert Went
SamenvattingAuteursinformatie

    New technology, flexibilization and the intensification of work could have significant consequences for those who still have work in the future, and for the quality of that work. In a new report, the Netherlands Scientific Council for Government Policy (WRR) is therefore arguing that good work for everyone should now be seen as an important aspiration for companies, institutions, social partners and the government. Good work is essential for general well-being: for the individual’s quality of life, for the economy and for society as a whole. We make nine policy proposals to promote and facilitate good work for more people.


Prof. Monique Kremer
Prof. Monique Kremer is senior wetenschappelijk medewerker bij de WRR.

dr. Robert Went
Dr. Robert Went is senior wetenschappelijk medewerker bij de WRR.
Artikel

Diversiteit en inclusie in verschillende typen kindercentra

Ervaringen van managers en medewerkers

Tijdschrift Beleid en Maatschappij, Aflevering 2 2020
Trefwoorden Diversity, Inclusion, Privatization, Organizational climate, Childcare centers
Auteurs Drs. Willeke van der Werf, Dr. Pauline Slot, Prof. dr. Patrick Kenis e.a.
SamenvattingAuteursinformatie

    Childcare centers are organizations that differ in structural and cultural characteristics. The present comparative case study examined how Dutch childcare centers match different organization types and related the identified organization types to the implementation of diversity and inclusion policy. Diversity and inclusion in organizations concerns climate-dimensions, such as providing equal opportunities, allowing influence on decision-making and stimulating professional development for all staff. Semi-structured interviews were conducted with 13 managers and 24 pedagogical practitioners in 13 childcare centers. Content-analysis of the interviews showed that employees in all centers experience equal opportunities, however the content and form of these opportunities differed according to the type of organization. Employees in childcare centers with a comparatively strong orientation on professional performance reported positive experiences with group-collaboration, team-professionalization and collective decision-making. Employees in childcare centers with a comparatively strong market orientation reported positive experiences with possibilities for individual development and autonomy in their daily work. The experiences of the employees match the differences in organizational climate as reported by the location managers, emphasizing either collaboration in teams or employees’ individual responsibility, depending on the type of organization.


Drs. Willeke van der Werf
Drs. Willeke van der Werf, promovendus, is werkzaam bij het departement Educatie en Pedagogiek van de Universiteit Utrecht. www.uu.nl/medewerkers/WMvanderWerf

Dr. Pauline Slot
Dr. Pauline Slot is universitair docent en onderzoeksprojectleider bij het departement Educatie en Pedagogiek van de Universiteit Utrecht. www.uu.nl/medewerkers/PLSlot

Prof. dr. Patrick Kenis
Prof. dr. Patrick Kenis is hoogleraar public governance aan Tilburg University, Tilburg School of Economics and Management. www.tilburguniversity.edu/nl/medewerkers/p-n-kenis

Prof. dr. Paul Leseman
Prof. dr. Paul Leseman is hoogleraar orthopedagogiek bij het departement Educatie en Pedagogiek van de Universiteit Utrecht. www.uu.nl/staff/PPMLeseman
Thema-artikel

De Frankfurter Schule en algoritmisch bestuur

Tijdschrift Bestuurskunde, Aflevering 1 2020
Trefwoorden algorithmic governance, enlightenment, Frankfurter Schule, public administration, technology critique
Auteurs Dr. Ringo Ossewaarde
SamenvattingAuteursinformatie

    The Frankfurter Schule offers an interesting intellectual orientation for critical public administration that seeks to unmask problematic political-administrative power structures. It compels public administration scholars to reflect on the policy processes and bureaucratic structures of a technological society, and the legitimizing or criticizing role of public administration scholars in this. A critical public administration that is inspired by the Frankfurter Schule does not accept existing processes and structures. On the contrary, it contests them and uncovers them as a critique of domination, repression, reification, one-dimensionality, bias, erotic deficit and lack of creativity. It is focussed on identifying alternative, more humanizing and democratizing, futures. In this essay the significance of the Frankfurter Schule for critical public administration in technological society is explored. The development of algorithmic governance serves as a case to illustrate critical analysis, to reveal the essence of the Frankfurter Schule, and to show some of its contemporary relevance for critical public administration. Algorithmic governance is portrayed as a type of governance that reinforces existing policy processes and bureaucratic structures of technological society, and is unmasked by critical public administration scholars as a force of reification.


Dr. Ringo Ossewaarde
Dr. Ringo Ossewaarde is als universitair hoofddocent Bestuur, Samenleving en Technologie verbonden aan de Universiteit Twente.
Vrij artikel

20 jaar Verantwoordingsdag: Inzicht voor Kamercommissies

Hoe inhoudsanalyse inzicht geeft in prestatiegegevensgebruik door Kamerleden

Tijdschrift Bestuurskunde, Aflevering 1 2020
Trefwoorden performance information, accountability, Parliament, annual reports, Performance-based Budgeting
Auteurs Dr. Sjoerd Keulen
SamenvattingAuteursinformatie

    The 20th Accountability Day of the Netherlands House of Representatives is a fitting occasion to investigate whether Dutch Members of Parliament use performance information (PI). Performance information used by managers and politicians is a basic assumption for managing and guiding Performance-based Budgeting. Ironically, based on a literature review on performance use, we know that politicians and especially parliamentarians do not use performance information for decision making or scrutiny. This is specifically so when PI reports are long. Using the framework of accountability of Bovens (2007) and using content analysis of the questions, motions and debates of the Standing Committees on the annual reports, this article shows that MPs use performance information in all phases (informing, debating, sanctions). Contradicting earlier research on parliamentarians, we found that they use annual reports and reports of the Court of Audit as their main sources in the debates. This article shows that the use of PI in parliament is steadily rising. The growing importance of performance information for accountability is further illustrated by the strengthening of the accountability forum.


Dr. Sjoerd Keulen
Dr. S.J. Keulen is onderzoeker bij de Algemene Rekenkamer en universitair docent Bestuurskunde aan de Erasmus Universiteit Rotterdam.
Artikel

Verschillend organiseren, verschillend functioneren?

De invloed van de organisatie van Jeugd- (en Gezins)teams op het teamfunctioneren

Tijdschrift Beleid en Maatschappij, Aflevering 1 2020
Trefwoorden Youth Care, Youth Team, Team functioning, Self-management, Organization
Auteurs Laura Nooteboom MSc, Janna Eilander MSc, Dr. Joris van der Voet e.a.
SamenvattingAuteursinformatie

    Objective: there are regional differences in the organization of local Youth Teams, that have been given a crucial role in delivering Youth Care since the transition of Youth Care in 2015. The aim of this article is to examine the influence of the organization of Youth Teams on several aspects of their functioning.
    Method: self-managing teams in Holland Rijnland and teams in The Hague that are led by a team manager are compared on several aspects of team functioning. This mixed-methods study is based on an online questionnaire among 237 professionals and interviews with 32 professionals. Quantitative data have been analyzed by conducting a t-test of group means, qualitative data by means of framework-analysis.
    Results: the organization of Youth Teams seems to influence certain aspects of the perceived team functioning. For example, professionals in the self-organizing teams Holland Rijnland experience more self-management and more informational elaboration. However, there are also similarities on several aspects. Professionals from both regions have similar expectations of leaders.
    Discussion: municipalities and Youth Care organizations should be aware of the influence of the organization of Youth Teams on team functioning. Future research must demonstrate which aspects of team functioning contribute to improved care for families.


Laura Nooteboom MSc
Laura Nooteboom is onderzoeker bij de Academische Werkplaats Gezin aan Zet, en promovenda bij Curium-LUMC het Academisch Centrum voor Kinder- en Jeugdpsychiatrie in Oegstgeest.

Janna Eilander MSc
Janna Eilander is onderzoeker bij de Academische Werkplaats Gezin aan Zet, bij Curium-LUMC, Academisch Centrum voor Kinder- en Jeugdpsychiatrie.

Dr. Joris van der Voet
Dr. Joris van der Voet is universitair docent aan het Instituut Bestuurskunde, faculteit Governance and Global Affairs van de Universiteit Leiden.

Dr. Ben Kuipers
Dr. Ben Kuipers is universitair hoofddocent aan het Instituut Bestuurskunde, faculteit Governance and Global Affairs van de Universiteit Leiden, en organisatieontwikkelaar en bestuurder bij Verbetervermogen in Amsterdam.

Prof. dr. Bram Steijn
Prof. dr. Bram Steijn is hoogleraar humanresourcesmanagement in de publieke sector, afdeling Bestuurskunde en Sociologie aan de Erasmus School of Social and Behavioral Sciences van de Erasmus Universiteit Rotterdam.

Prof. dr. Robert Vermeiren
Prof. dr. Robert Vermeiren is directeur patientenzorg en hoofd van de afdeling Onderzoek en Onderwijs bij Curium-LUMC, Academisch Centrum voor Kinder- en Jeugdpsychiatrie.

Dr. Eva Mulder
Dr. Eva Mulder is projectleider bij de Academische Werkplaats Gezin aan Zet en Senior onderzoeker bij Curium-LUMC, Academisch Centrum voor Kinder- en Jeugdpsychiatrie.

Dr. Rik Reussing
Dr. G.H. Reussing is onderwijscoördinator van de joint degree Public Governance across Borders aan de Universiteit Twente en redactiesecretaris van Bestuurswetenschappen.

    Modern technology will lead to fundamentally different models for policy and governance. The impact of this on existing government bureaucracy is strongly underexposed within the current discourse on digital transformation. This essay, based on practical experience, wants to make clear (a) that this impact is indeed there; (b) that this impact affects all processes of the government organization; and (c) that this impact is not something that will emerge in the long term, instead it is already evident. So it is now time for administrators, policymakers and managers to put this topic on the agenda, otherwise the disruptive soup will soon not be as hot, but even hotter, when eaten.


Drs. Evert-Jan Mulder
Drs. E. Mulder is oprichter en directeur van Red Plume, adviesbureau voor Digitale Transformatie van de Publieke Sector. Hij onderzoekt de impact van de digitale revolutie op arbeid en organisatie van gemeenten, is nauw betrokken bij de ontwikkeling van smart cities, adviseert overheden over strategie voor digitale transformatie, geeft binnen de Nederlandse en EU-overheid workshops en masterclasses over dit onderwerp, en wordt ook internationaal als expert gevraagd.

    The technological dynamic has a major impact on all kinds of markets, but what does this dynamic mean for local and regional government? This special issue presents five articles about local and regional governance in the information society. The editors of this special issue have chosen to place two articles by practitioners (written by Marcel Thaens and Evert-Jan Mulder) and three articles by scientists, one of which is a co-production of scientists and a practitioner. The editors believe that for a platform such as Bestuurswetenschappen (Administrative Sciences), it is also important to make the different voices heard and thus feed a rich debate about local and regional governance in the digital society.


Prof. dr. Albert Meijer
Prof. dr. A.J. Meijer is hoogleraar Publieke Innovatie aan de Universiteit Utrecht en redacteur van Bestuurswetenschappen.

Dr. Erna Ruijer
Dr. E. Ruijer is universitair docent aan de Universiteit Utrecht bij het departement Bestuurs- en Organisatiewetenschap.
Dissertatie

When does the phoenix rise?

Factors and mechanisms that influence crisis-induced learning by public organizations

Tijdschrift Bestuurskunde, Aflevering 4 2019
Auteurs Wout Broekema

Wout Broekema
Artikel

Over zelfredzame burgers gesproken

Hoe ambtenaren een buigzaam burgerschapsideaal vormgeven

Tijdschrift Beleid en Maatschappij, Aflevering 4 2019
Trefwoorden Interactional framing, Self reliance, Silent ideologies, Micro frames, Self referentiality
Auteurs Drs. Harrie van Rooij, Dr. Margit van Wessel en Prof. dr. Noelle Aarts
SamenvattingAuteursinformatie

    The concept of self-reliant citizens reflects an ideology of citizenship that is multiple and flexible. It could be regarded as a ‘plastic’ word, malleable and adjustable according to convictions, needs and purposes. This study shows the importance of considering the way in which ideological views on citizenship are transferred, adjusted and enacted in an organizational context. On the basis of a case study at the Dutch Tax and Customs Administration (DTCA), we contribute to knowledge on the way processes of framing interrelate on micro, meso and macro levels. We found that frames on self-reliance are enacted in a way that tensions and dilemmas are neutralized or reduced. In a dynamic context of conflicting goals and limited resources, DTCA-employees create meanings of self-reliance which legitimate practices and policies. By doing this they reproduce both organizational and social perspectives. Accounts of citizenship play an important role in this process. Self-reliant citizens are presented as active and responsible. The need of help is imagined as a normal and yet an atypical situation. This study promotes attention to the possibility that organizational systems reproduce perspectives in a way that alternative views remain unnoticed, whereas organizational choices are silently accepted as natural facts.


Drs. Harrie van Rooij
Drs. Harrie van Rooij is PhD-kandidaat (buitenpromovendus) bij het Institute for Science in Society (ISiS), Radboud University, en coördinerend adviseur corporate communicatie bij het ministerie van Financiën.

Dr. Margit van Wessel
Dr. Margit van Wessel is universitair docent, leerstoel Strategische Communicatie aan de Wageningen University & Research.

Prof. dr. Noelle Aarts
Prof. dr. Aarts is professor Socio-Ecological Interactions aan het Institute for Science in Society (ISiS), Radboud University.
Thema-artikel

‘Meedoen is belangrijker dan winnen’

Prijzen als exponent van de positieve bestuurskunde?

Tijdschrift Bestuurskunde, Aflevering 3 2019
Trefwoorden Positive Public Administration, prizes, successes
Auteurs Dr. Tom Overmans, Prof. dr. Mirko Noordegraaf en Prof. dr. Filip De Rynck
Samenvatting

    Positive Public Administration (PPA) encourages scholars to examine governance success. The appreciation of successes, however, is not new. During previous decades, awards were bestowed for exceptional performance. We analyse whether two important awards in the Netherlands and Flanders are an expression of PPA. Firstly, we find that successes are interpreted differently: in the Netherlands, one-off, trendy performances are rewarded, while in Flanders the focus is on consolidated results of long-term change processes. Secondly, we see that ‘clean’ success criteria promote a suggestion of ‘control’, whilst public settings are ambiguous and unpredictable. Finally, we conclude that prizes are primarily celebrations; little evidence is found of systematic knowledge exchange, learning and professionalisation.


Dr. Tom Overmans

Prof. dr. Mirko Noordegraaf

Prof. dr. Filip De Rynck
Dissertatie

What makes innovations survive?

An investigation into public sector innovations in six European countries

Tijdschrift Bestuurskunde, Aflevering 3 2019
Auteurs Wouter van Acker

Wouter van Acker
Thema-artikel

Wanneer worden gemeenten gezien als waardevol?

Lokale publieke waardecreatie door de ogen van lokale actoren

Tijdschrift Bestuurskunde, Aflevering 3 2019
Trefwoorden public value management, Positive Public Administration, local government, performance assessment
Auteurs Scott Douglas DPhil en Prof. dr. Paul ’t Hart
Samenvatting

    This article explores how we can gain insight into the quality of local government with the help of the public value perspective. The public value perspective does not evaluate government through generalised standards or benchmarks, but through the judgments of the actors involved in the policy. This approach could do better justice to the unique context of different governments, such as different local governments. The public value perspective, however, is hampered by the competing expectations that actors have of public policy and their generally negative bias towards the government. Based on 71 interviews with local actors in six municipalities, we show how the public value approach does indeed yields many different and critical perspectives, even within municipalities that are considered successful by national experts. However, we also show which connections exist between these seemingly competing perspectives and how sombre judgments about past governance are actually influenced by optimistic ambitions for the future.


Scott Douglas DPhil

Prof. dr. Paul ’t Hart

Dr. Rik Reussing
Dr. G.H. Reussing is onderwijscoördinator van de joint degree Public Governance across Borders aan de Universiteit Twente en redactiesecretaris van Bestuurswetenschappen.
Artikel

Access_open Sociale cohesie in gentrificerende arbeiderswijken van Amsterdam-Noord

Tijdschrift Beleid en Maatschappij, Aflevering 3 2019
Trefwoorden Gentrification, Bridging capital, Bonding capital, Amsterdam North, Public familiarity
Auteurs Dr. Linda van de Kamp en Dr. Saskia Welschen
SamenvattingAuteursinformatie

    We analyze how ‘original’ residents in different gentrifying working class areas in Amsterdam North experience and evaluate the changes in their neighborhood in terms of social cohesion – in other words, whether they feel at home in their changing neighborhood and whether they feel connected to other residents. Policy interventions often focus on establishing connections between residents with different socioeconomic or cultural backgrounds, in order to stimulate mutual understanding. An underlying policy aim is to uplift vulnerable original residents through contact with higher income groups. Based on our empirical data, we critically assess the concept of ‘bridging capital’ (Putnam, 2000) that underpins several of the social activities that are organized in areas such as the ones in our study. Subsequently, we discuss the importance of ‘bonding capital’ or the sense of interconnectedness and strong ties amongst original residents. Our empirical data – based on both interviews and participatory observation – suggest that activities within the ‘own’ community contribute importantly to feelings of belonging in the neighborhood. In the final section of the article, we discuss how different types of local meeting places offer opportunities for ‘lighter’ forms of interactions without aiming directly at strong connections between differently positioned neighborhood residents.


Dr. Linda van de Kamp
Dr. Linda van de Kamp is werkzaam aan de afdeling Sociologie van de Universiteit van Amsterdam.

Dr. Saskia Welschen
Dr. Saskia Welschen is senior onderzoeker aan de Hogeschool van Amsterdam en zelfstandig onderzoeker.
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