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Dissertatie

What makes innovations survive?

An investigation into public sector innovations in six European countries

Tijdschrift Bestuurskunde, Aflevering 3 2019
Auteurs Wouter van Acker

Wouter van Acker
Thema-artikel

Positieve beleidsevaluatie: hoe evaluatieonderzoek kan bijdragen aan beter beleid

Tijdschrift Bestuurskunde, Aflevering 3 2019
Trefwoorden positive public administration, positive evaluation, positive psychology, success, policy oriented learning
Auteurs Dr. Peter van der Knaap en Dr. Rudi Turksema
Samenvatting

    New insights from the field of positive psychology led to the insight that people learn more effectively from positive feedback. Policy evaluation aims to improve public policy programmes through contributing to both accountability and learning. This ambiguous ambition has contributed to a considerable body of research into the impact of policy evaluation. Too often the conclusion is that the outcomes of policy evaluations – which are often negative by nature – are sparsely used by policy makers. This has led to series of improvements in the way we carry out evaluations. First through technical improvements and then by more responsive approaches. Both have not led to the desired breakthrough. Building on a number of positive evaluation studies, we advance a more positive approach in policy evaluation. Focussing on the successes in policy programmes rather than on its failures may contribute to evaluation impact. Consequently, we think a more positive, appreciative approach and using data to find success in policy making is necessary for policy evaluators to be more effective. This article presents practical examples of positive policy evaluations and successful use of data in the domain of policy evaluation.


Dr. Peter van der Knaap

Dr. Rudi Turksema

    Reflection and debate initiates academically inspired discussions on issues that are on the current policy agenda.


Miguel Heilbron
Miguel Heilbron, MSc, is ontwikkelingseconoom en een van de oprichters van The Black Archives. Ook werkt hij als conceptontwikkelaar en strategisch en creatief adviseur. Met slavernij-instituut NiNSee ontwikkelde hij het concept van de sinds 2016 jaarlijks gevierde Black Achievement Month. Ook ondersteunt hij scholen bij de verankering van wereldburgerschap in het onderwijs.
Thema-artikel ‘Uitgesproken Bestuurskunde’

Europese regelgeving: meer dan de som der delen?

Tijdschrift Bestuurskunde, Aflevering 2 2019
Trefwoorden European Union, EU legislation, evaluation, implementation, European administrative networks
Auteurs Prof. dr. Ellen Mastenbroek
Samenvatting

    Evaluations of EU legislation can fulfill a key role in the European policy process. They can provide the knowledge base required for political accountability towards the electorate, and form a basis for the improvement of existing legislation. This article introduces a research agenda in the realm of the ex-post evaluation of EU legislation, which comprises two research lines. The first strand comprises research into ex post legislative evaluations conducted by the European Commission. This research is innovative, because EU policy researchers so far have barely touched upon evaluation, as a final and important stage in the EU policy cycle. By assessing evaluation critically, we can ascertain to what extent the EU’s ex-post evaluation system is more than an instrument, aimed at increasing the EU’s legitimacy. The second research strand is own evaluation research, focusing on the role of European administrative networks- intergovernmental structures that have been established to improve the implementation of EU legislation by the member states. By critically evaluating the functioning and effectiveness of these networks, I hope to be able to find out whether and under what conditions these network structures are more, than the sum of their national parts.


Prof. dr. Ellen Mastenbroek
Thema-artikel ‘Uitgesproken Bestuurskunde’

Pleidooi voor een ontwerpgerichte bestuurskunde

Tijdschrift Bestuurskunde, Aflevering 2 2019
Trefwoorden Design, Solution-oriented research, Abduction, Societal relevance
Auteurs Prof. dr. Arwin van Buuren
Samenvatting

    Public Administration as a scientific discipline can increase its scientific and social relevance if it takes a more design-oriented approach. With that I go back to the classical notion of Herbert Simon that public administration is a design science. I advocate revitalizing that idea. This is necessary if we look at the problems governments are struggling with, but also in view of the developments in the environment of our field. But it is also promising because it offers opportunities to achieve innovative, scientific knowledge. The design sciences contain numerous insights into how a public administration design process can be set up, with room for creativity, abduction and intuition. I divide a public design process into five rounds: the round of understanding the issue, defining or demarcating it, coming up with possible solutions, testing and refining these solutions and distilling the more generically applicable elements. This is ideally done through fast, iterative rounds of developing, testing and refining designs. In such a design process, disciplinary knowledge can play an important role in understanding the issue and coming up with possible designs. And so designing can also become a way to validate this knowledge.


Prof. dr. Arwin van Buuren
Thema-artikel ‘Uitgesproken Bestuurskunde’

Gedragen gedragsverandering

Tijdschrift Bestuurskunde, Aflevering 2 2019
Trefwoorden public administration, public management, psychology, behavioral public administration, behavior change, design science
Auteurs Prof. dr. Lars Tummers
Samenvatting

    Changing behavior is often necessary to tackle societal problems. Governments can change behavior via economic incentives (such as subsidies for electric cars), bans/mandates (such as prison sentences for drug smuggling), communication (for example information campaigns) and nudges (for example, being a donor by default). However, the government should not be a manipulator that applies the latest behavioral tricks without societal support. Public administration research shows that support cannot be taken for granted. If there is no support for behavioral change, well-intended interventions can even be counterproductive. I therefore develop a model for supported behavioral change. I provide five criteria that indicate when there is supported behavioral change: if the behavioral change is both effective (1) and efficient (2), and when there is support for behavioral change among politicians (3), among implementing organizations (4), and among citizens (5).


Prof. dr. Lars Tummers
Vrij artikel

Transparantie in de EU-Raad

Onvermijdelijk en onmisbaar? Onverzadelijk en onuitvoerbaar?

Tijdschrift Bestuurskunde, Aflevering 1 2019
Trefwoorden transparency, Council of the EU, access to documents, democratic legitimacy
Auteurs Dr. Maarten Hillebrandt
Samenvatting

    The democratic deficit is generally observed to be one of the largest challenges facing the European Union. This is in spite of the fact that the member states introduced transparency in 1992 to address this legitimacy problem. This article asks why, after several decades, the transparency policy has still not delivered on its promise. In doing so, it bases itself on new empirical data that was collected in the context of a recently presented dissertation (Hillebrandt, 2017), while drawing a strict distinction between the empirical policy change question and the normative desirability question. From a longitudinal comparative analysis, a differentiated empirical image arises. On the one hand, a clear enhancement of legislative transparency can be discerned; on the other hand, a plurality of transparency-evasive practices has emerged in the area of non-legislative decision-making. This equivocal image supports contrasting normative responses, according to which transparency is respectively cast as an indispensable ideal, a fiction, or a solution in search of a problem.


Dr. Maarten Hillebrandt
Artikel

Het vernieuwde toezicht in het onderwijs

Hooggespannen verwachtingen van kwaliteitszorg, bestuurskracht en maatwerk

Tijdschrift Bestuurskunde, Aflevering 4 2018
Trefwoorden Inspectorate of Education, Renewed customized work approach, Policy Theory, Effects, Supervision
Auteurs Dr. Marlies Honingh, Prof. dr Melanie Ehren en Dr. Cor van Montfort
Samenvatting

    This paper presents the policy theory of the Dutch Inspectorate of Education’s 2017 framework. The framework includes a set of indicators and working methods for the inspections of school boards which are expected to lead to improved quality and organizational learning of the schools and colleges within each board’s portfolio. Inspection feedback, quality assurance, stakeholder involvement and governance are the key mechanisms through which customized inspections are assumed to affect change. These customized inspections start from a set of legal requirements schools and colleges have to meet, but add inspections modules which are agreed on with each school board at the start of an inspection visit. As these inspections are currently being implemented, there is no evidence yet on the validity of these assumptions.


Dr. Marlies Honingh

Prof. dr Melanie Ehren

Dr. Cor van Montfort
Artikel

Access_open Van toezicht op kwaliteit naar toezicht op bestuur

Ontwikkeling van bestuursgericht toezicht in semipublieke sectoren

Tijdschrift Bestuurskunde, Aflevering 4 2018
Trefwoorden Inspection, Governance, Semipublic sector, Quality improvement, Opportunities and risks
Auteurs Dr. Meike Bokhorst, Dr. Marieke van Genugten, Dr. Mirjan Oude Vrielink e.a.
Samenvatting

    In Dutch semi-public sectors of education, healthcare, and housing there is a tendency towards governance based inspection. The attention of inspectorates shifts from inspection on minimum quality standards to inspection on governance based quality improvement. The aim of this special issue is to learn more about the opportunities and risks of governance based inspection. The survey and sector articles show that governance based inspection (1) puts the responsibility of governors to stimulate quality on the agenda, (2) makes governors more aware of the quality targets they want to achieve within their organisations, and (3) has a deregulating effect. However, the risks are (1) reregulation via sector norms, (2) a lack of reality checks, and (3) a narrow focus on governors instead of the quality of public services. Consequently, inspectors have to learn new skills and competences. All in all, governance based inspection can complement but not replace other ways of inspection.


Dr. Meike Bokhorst

Dr. Marieke van Genugten

Dr. Mirjan Oude Vrielink

Prof. dr. Thomas Schillemans
Artikel

De digitale kooi: administratieve uitsluiting door informatiearchitectuur in de Basisregistratie Personen

Tijdschrift Beleid en Maatschappij, Aflevering 1 2018
Trefwoorden Bureaucracy, Iron cage, Civil registry, ICT, Public services
Auteurs Dr. Rik Peeters en Dr. Arjan Widlak
SamenvattingAuteursinformatie

    The Dutch Municipal Personal Records Database is an IT-innovation that enables the use of the civil registry by hundreds of (semi-)public organisations. Literature review and a case study show how this ‘basis registration’ creates a deep tension between system and lifeworld: citizens who do not fit the system’s criteria lose their access to the major part of public services. The instrumental rationality of the system simplifies the use of addresses for service delivery to one single definition, turns the consequences of address mutations into a black box, and reduces the discretionary space of street-level bureaucrats to handle with social complexities and unintended consequences of the system. This type of IT-innovations can, therefore, come to resemble a ‘digital cage’: a highly disciplining system that hinges on hardware and software design instead of Weberian rules and procedures.


Dr. Rik Peeters
Dr. Rik Peeters is professor en onderzoeker bij de afdeling bestuurskunde van CIDE in Mexico-Stad en directeur van de Brigada Kafka Foundation in Mexico.

Dr. Arjan Widlak
Arjan Widlak is directeur van de Stichting Kafkabrigade in Nederland.

    De digitalisering van de samenleving heeft verschillende gevolgen voor de overheid en overheidsbeleid. Eén daarvan heeft betrekking op de manier waarop beleidsanalyse kan worden gebruikt. In deze bijdrage worden de mogelijkheden van meer adaptieve vormen van beleidsanalyse verkend, waarbij beleidsvoerders stap voor stap en op basis van informatie uit het beleidsproces proberen meer over de beleidsuitvoering te leren. Die vorm van beleidsanalyse, die op een aantal punten afwijkt van eerdere vormen, heeft gevolgen voor de organisatie van de overheid maar ook voor de wijze waarop het toezicht moet worden ingericht. Dat levert interessante vragen en spanningen op voor de ‘digitale’ overheid.


Bernard Steunenberg
Bernard Steunenberg is als hoogleraar verbonden aan het Instituut Bestuurskunde, Universiteit Leiden.
Artikel

Access_open De griffier in gemeenteland

Tijdschrift Bestuurs­wetenschappen, Aflevering 1 2018
Auteurs Linze Schaap, Peter Kruyen, Merlijn van Hulst e.a.
SamenvattingAuteursinformatie

    The introduction of dualistic administration in the municipal government in the Netherlands in 2002 created the profession of the registrar. This article contains a description of the way Dutch municipal registrars fill in their office nowadays. The research shows that registrars deal with a wide range of tasks, that can be divided in four task fields: secretarial tasks, facilitating, representing and advising councillors. In the filling in of these task fields several profiles of registrars arise. So the basic registrar mainly organizes council meetings and reports on these meetings. The basic registrar plus performs the same tasks, but is also active in a few other task fields. The strategic advisor is the most active on all task fields. There are some significant differences between the three profiles when it comes to the importance of registrars to their activities, their value orientations and their competences. Contextual factors are hardly important, except the size of the municipality. It is also remarkable that the registrar has shown little activity with respect to two developments that are becoming increasingly important for municipal councils: regionalization and socialization of local government.


Linze Schaap
Dr. L. Schaap is universitair hoofddocent aan de Tilburgse School voor Politiek en Bestuur van de Universiteit van Tilburg.

Peter Kruyen
Dr. P.M. Kruyen is universitair docent bestuurskunde aan de Faculteit Managementwetenschappen van de Radboud Universiteit Nijmegen.

Merlijn van Hulst
Dr. M.J. van Hulst is universitair hoofddocent aan de Tilburgse School voor Politiek en Bestuur van de Universiteit van Tilburg.

Julien van Ostaaijen
Dr. J.J.C. van Ostaaijen is universitair docent aan de Tilburgse School voor Politiek en Bestuur van de Universiteit van Tilburg en voorzitter van de Rekenkamercommissie in de gemeente Zundert.

    The increased complexity of multilevel democracies makes the evaluation of the performances of the government an increasingly difficult task for citizens. Multilevel governance involves information costs, which makes it more difficult for citizens to give clear responsibility for government tasks to the correct level of government. This article contains the first study that is focussing on the responsibility perceptions in the Netherlands. The authors do not just look at who citizens hold responsible for certain government tasks, but they also look at the consequences of these perceptions for the mechanism of accountability. The satisfaction of citizens are with the policy in a particular area should only influence the political support for the level of government they hold responsible. Results of the research are that in line with this perspective a strong correlation exists between satisfaction with the pursued policy and trust of the citizens in this government, in proportion as they hold a level of government more responsible. On the other hand there are large differences between citizens, that correlate with their level of education. So there are also large groups of citizens for whom it is not possible to keep governments responsible for the policy pursued, because they simply do not know which government is responsible.


Lisanne de Blok MSc
E.A. de Blok MSc is promovendus aan de Universiteit van Amsterdam. Hiervoor deed ze een research master sociale wetenschappen aan dezelfde universiteit en liep ze stage bij de Raad voor het openbaar bestuur (Rob).

Prof. dr. Wouter van der Brug
Prof. dr. W. van der Brug is hoogleraar Politicologie aan de Universiteit van Amsterdam.
Artikel

Monitoring van sociale media: op weg naar een Brave New Democracy?

Tijdschrift Bestuurskunde, Aflevering 2 2017
Trefwoorden social media monitoring, democracy, responsiveness, privacy
Auteurs Dr. Arthur Edwards en Dr. Dennis de Kool
Samenvatting

    Social media monitoring is a topical and relevant phenomenon. It enables civil servants and politicians to gauge the sentiments voiced on social media, on the basis of which they are in a better position to take into account the wishes and needs of citizens. Social media monitoring is primarily used for rational and strategic purposes. In terms of democratic legitimacy, it may enhance the quality of the processes on the output side of the political system, i.e. authorities can be more responsive and can fine tune public policies. There also threats for the relation between citizens and government. When citizens communicate on networks they perceive as private, social media monitoring can be seen as an intrusion into their private sphere. This not only concerns individual privacy but also an interpersonal private sphere in terms of the right that people have to define a domain within which they can exchange experiences with peers. Transparency and accountability are therefore important conditions for the application of this instrument.


Dr. Arthur Edwards

Dr. Dennis de Kool

    De positieve benadering van evaluatie in relatie tot het bereiken van succes is een frisse wind. Het wordt inderdaad tijd dat evaluatoren gebruikers meer helpen en stimuleren om van (beleids)ervaringen te leren. En: dat geëvalueerden zich daarvoor vanaf het begin openstellen. Aandachtspunt is wel dat de evaluator daarbij zijn of haar waardevolle kritische (kennis)blik niet verliest.


Carolien Klein Haarhuis
Carolien Klein Haarhuis is onderzoeker bij het WODC (Ministerie van Veiligheid en Justitie), lid van de Werkgroep van het VIDE-Evaluatorennetwerk en bestuurslid van de European Evaluation Society (EES).
Artikel

Hoe staat de lokale democratie in Nederland ervoor?

Tijdschrift Bestuurs­wetenschappen, Aflevering 4 2016
Auteurs Prof. dr. Klaartje Peters en Drs. Vincent van Stipdonk
SamenvattingAuteursinformatie

    Is local democracy in the Netherlands equipped for its mission? There is confusion and disagreement about the answer to this question. How people assess existing democratic practices is strongly influenced by one of the three main perspectives: representative democracy, participative (deliberative) democracy or ‘do-democracy’ (associative democracy). But to be able to have this discussion in the first place, empirical knowledge is required about the state of democracy at the local level. In this article (apart from the introduction, the first in a series on the local democratic audit) the authors bring together the available research data and organize these data with the help of David Easton’s system model: from input of citizens and civil society via throughput to output and finally feedback again in the political system. The research presented offers some insight in the state of local democracy, although it is not possible to give a final assessment. That depends on the perspective on democracy chosen, but it is also not possible because of the fragmented and incomplete nature of the research on local democracy in the Netherlands. The authors advocate contributing to these discussions with more empirical knowledge. The overview in this article shows that there is work to be done in this respect.


Prof. dr. Klaartje Peters
Prof. dr. K. Peters is zelfstandig onderzoeker en publicist en voor één dag in de week bijzonder hoogleraar Lokaal en regionaal bestuur aan de Universiteit Maastricht.

Drs. Vincent van Stipdonk
Drs. V.P. van Stipdonk is zelfstandig Raadgever & Redacteur en tevens redacteur van Bestuurswetenschappen.

    Bedrijven en andere organisaties ontvangen vaak veel enquêtes en klagen over de lastendruk hiervan. Tevens dalen responsaantallen en zijn er zorgen over de kwaliteit van de respons. In dit artikel wordt beschreven wat er gedaan kan worden om de motivatie van bedrijven en organisaties, en hun respondenten, te verhogen om daarmee bij organisatie- en bedrijfsenquêtes de responsaantallen en de responskwaliteit te verbeteren.


Vanessa Torres van Grinsven
Vanessa Torres van Grinsven is docent onderzoeksmethoden bij Wageningen University & Research. Haar ervaring en expertise liggen bij zowel de kwalitatieve als kwantitatieve onderzoeksmethodes, met een focus op mixed methods en interdisciplinair onderzoek. Zij promoveerde in 2015 op een onderzoek naar motivatie bij het invullen van bedrijfsenquêtes en het verbeteren daarvan.
Artikel

Technisch duwtje in de rug, maar in welke richting?

Tijdschrift Bestuurskunde, Aflevering 3 2016
Trefwoorden nudging, persuasive technology, responsible innovation, feedback
Auteurs Dr. Iris Korthagen en Jelte Timmer MA
Samenvatting

    Technology is increasingly being used to change people’s behavior. Such persuasive technologies can be understood as a cybernetic loop: data about the individual is collected and analyzed and, via feedback mechanisms, the technology exerts influence on the behavior of the individual. In practice, we see persuasive technology in various applications. This article discusses how persuasive technology can be responsibly implemented in a collective context, on the basis of two emerging practices: smart energy meters and fitness tracking. The cases reveal the tensions between corporate, commercial and individual interests. Due to datafication, a strong reduction is taking place in terms of what the smart meter defines as sustainable behavior and the fitness trackers understand to be healthy behavior. Each step in the process of technological persuasion (collecting, analyzing, providing feedback) presents its own challenges, which urges policy makers to reflect on preconditions for responsible persuasion.


Dr. Iris Korthagen

Jelte Timmer MA
Artikel

Meer dan een nudge

Gedragsexperts bij de Nederlandse overheid

Tijdschrift Bestuurskunde, Aflevering 3 2016
Trefwoorden nudging, behavioral insights, behavior experts, practices, choice architecture
Auteurs Joram Feitsma Msc
Samenvatting

    Policymakers are increasingly taking notice of behavioural scientific insights to improve their policies. New occupational practices, such as ‘Behavioral Insights Teams’, are emerging within government. This article explores this emergence, based on an ethnographic study on the practices of pioneering behaviour experts in Dutch central government. It argues that the work of these behavior experts is richer and more complex than standard role models, which tend to portray policymakers as direct and standalone choice architects, assume. Three key practices of behavior experts are identified: (1) choice architecture, in various forms; (2) behaviour analysis; and (3) capacity building.


Joram Feitsma Msc

Dr. Els van der Pool
Dr. E. van der Pool is lector Human Communication Development bij de Hogeschool Arnhem en Nijmegen.

Dr. Guido Rijnja
Dr. G. Rijnja is coördinator algemeen communicatiebeleid bij de Rijksvoorlichtingsdienst.
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