Zoekresultaat: 4 artikelen

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Artikel

Wie niet vraagt, die niet wint

Een literatuurverkenning naar de determinanten van vraagverlegenheid voor vrijwillige inzet

Tijdschrift Bestuurskunde, Aflevering 1 2017
Trefwoorden helping behavior, informal help, non-take-up, local government, bureaucratic factors
Auteurs Mark Reijnders MSc MA, Dr. Jelmer Schalk en Prof. dr. Trui Steen
Samenvatting

    A major issue confronting Dutch municipalities is that informal help is not being accepted. This concerns potential clients who avoid or are reluctant to ask for support that can be provided by friends, family, neighbours or volunteers. This phenomenon of non-acceptance is still underexplored and our theoretical understanding is fragmented at best. We explore various explanations for why people avoid seeking help, drawn from various and – until now – largely separate bodies of literature. From an extensive literature review across the disciplines of psychology, sociology and public administration, we distil four possible causes for refusing to accept help. We conclude with a discussion of the practical implications and possible future research avenues.


Mark Reijnders MSc MA

Dr. Jelmer Schalk

Prof. dr. Trui Steen
Artikel

Professioneel vermogen

Proactieve ‘coping’ door publieke professionals

Tijdschrift Beleid en Maatschappij, Aflevering 4 2015
Trefwoorden Public professionals, Teachers, performance pressures, proactive coping, professional capability
Auteurs Prof. dr. Mirko Noordegraaf, Nina van Loon MSc, Madelon Heerema MSc e.a.
SamenvattingAuteursinformatie

    Professional services such as educational services, are increasingly managed and optimized in order to improve performances. Performances of students, teachers and school (boards) are measured and evaluated. Increasingly, rules and systems focus on outputs and control. Consequently, the ‘freedom’ of professionals such as teachers is reduced, or is perceived and felt to be reduced. There have been growing debates on the problematic effects of performance pressures. Often, public professionals are seen as ‘defenseless victims’ of systems and pressures – they are ‘professionals under pressure’. In this paper, we introduce a more positive way of understanding professionals and professional action in changing contexts. We see professionals such as teachers as ‘active agents’ who can develop and regain control over their own situation. Professionals can deliver quality, in spite of bureaucratic burdens and managerial intrusions. We call this ability professional capability: ‘the ability to proactively deal with work-related expectations, tasks and burdens in dynamic stakeholder environments’. This paper combines research on public administration, organizational sociology and occupational psychology, to generate a more productive understanding of proactive coping of professionals in public domains. We define and operationalize professional capacity, we explore sources and effects, and we develop hypotheses for further research.


Prof. dr. Mirko Noordegraaf
Prof. dr. Mirko Noordegraaf is als hoogleraar publiek management verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.

Nina van Loon MSc
Nina van Loon MSc was als promovenda verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht en is thans werkzaam bij Aarhus University, Denemarken.

Madelon Heerema MSc
Madelon Heerema MSc is als researcher verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.

Marit Weggemans MSc
Marit Weggemans MSc was als student-assistent verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.

    More often it has been supposed that pride has important positive effects on the functioning of civil servants (performance) and the provision of services to citizens. To stimulate civil servants to be proud of their profession and regain their professional pride it is necessary to know what causes civil servants to be proud of their work. Little quantitative research has been done into the determinants of professional pride in the public sector and the research that has been carried out is characterized by a diversity of definitions and operationalizations of pride. This research analyses to what extent civil servants are proud and which factors determine the amount of professional pride. The data have been gathered in 2010 by the Dutch Department of Home Affairs in the Personnel and Mobility Monitor. The monitor shows that three out of ten Dutch civil servants are not proud of their own profession. This is not caused by personal characteristics like gender, age and education that cannot be influenced, but intrinsic characteristics of the relation between civil servant and work that have the largest effect on the amount of professional pride amongst civil servants. Those civil servants that feel attached to the organization, are satisfied with the organization, are satisfied with their work and are motivated, are much prouder than those civil servants which lack these characteristics.


Rick Borst
R.T. Borst is als student-assistent verbonden aan de opleiding Bestuurskunde van de Radboud Universiteit Nijmegen.

Dr. Christiaan Lako
Dr. C.J. Lako is als universitair docent verbonden aan de opleiding Bestuurskunde van de Radboud Universiteit Nijmegen.

Prof. dr. Michiel de Vries
Prof. dr. M.S. de Vries is als hoogleraar verbonden aan de opleiding Bestuurskunde van de Radboud Universiteit Nijmegen.
Artikel

Laveren tussen belanghebbenden

Reële autonomie en financieel toezicht

Tijdschrift Beleid en Maatschappij, Aflevering 4 2012
Trefwoorden regulatory governance, de facto autonomy, financial supervision, bureaucracy, institutional reform
Auteurs Dr. Caelesta Braun
SamenvattingAuteursinformatie

    De facto autonomy, the actual potential of regulatory agencies to go about their daily work, is often conceived to be more important to explain regulatory capacity than its formal autonomy and responsibilities. In this article we investigate whether external context factors, such as the financial and economic crisis have an impact on de facto autonomy. More specifically, we investigate whether the de facto autonomy varies after the crisis and distinctively so for specific subsets of employees within regulatory agencies. According to literature, mid-level managers of agencies are key to de facto autonomy and building a secure reputation for the agency in question. We test these external and internal effects on de facto autonomy with a survey among employees of the Dutch Financial Market Authority (N = 248). The findings show that the perceived influence of stakeholders is relatively constant, but that it is more dynamic for European stakeholders. Both middle managers and employees working at strategic and policy departments of the agency conceive the impact of European stakeholders as increasing in nature. The findings have important implications for our studies of de facto autonomy of regulatory agencies as well as reform potential after major institutional crises.


Dr. Caelesta Braun
Caelesta Braun is universitair docent aan het Department of Governance Studies, Vu University en als gastonderzoeker verbonden aan Antwerp Centre for Institutions and Multilevel Politics (ACIM), University of Antwerp. Correspondentiegegevens: Dr. Caelesta Braun, afdeling Bestuurswetenschappen, faculteit Sociale Wetenschappen, De Boelelaan 1081, 1081 HV Amsterdam, c.braun@vu.nl.
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