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Artikel

Wie niet vraagt, die niet wint

Een literatuurverkenning naar de determinanten van vraagverlegenheid voor vrijwillige inzet

Tijdschrift Bestuurskunde, Aflevering 1 2017
Trefwoorden helping behavior, informal help, non-take-up, local government, bureaucratic factors
Auteurs Mark Reijnders MSc MA, Dr. Jelmer Schalk en Prof. dr. Trui Steen
Samenvatting

    A major issue confronting Dutch municipalities is that informal help is not being accepted. This concerns potential clients who avoid or are reluctant to ask for support that can be provided by friends, family, neighbours or volunteers. This phenomenon of non-acceptance is still underexplored and our theoretical understanding is fragmented at best. We explore various explanations for why people avoid seeking help, drawn from various and – until now – largely separate bodies of literature. From an extensive literature review across the disciplines of psychology, sociology and public administration, we distil four possible causes for refusing to accept help. We conclude with a discussion of the practical implications and possible future research avenues.


Mark Reijnders MSc MA

Dr. Jelmer Schalk

Prof. dr. Trui Steen
Artikel

In dienst van beleid of in dienst van de democratie?

Een studie naar de waarden achter overheidscommunicatie

Tijdschrift Bestuurs­wetenschappen, Aflevering 1 2014
Auteurs Harrie van Rooij en Noelle Aarts
SamenvattingAuteursinformatie

    More than twelve years after the appearance of the report of the Dutch Committee on the Future of Government Communication (‘Commissie Toekomst Overheidscommunicatie’) communication as the responsibility of the government is an important issue of debate and a discipline that is alive and kicking. We may even conclude that communication – in the terminology of this report – has conquered a place in the heart of policy. A lot is still unclear about the communicative function of government. On the normative question ‘why should the government communicate’ diverging answers are possible. However, the question is hardly discussed in practice and in science. For this reason the positioning of government communication as a separate discipline is also unclear. Reflection on the elementary values behind the discipline can reveal themes that have been invisible so far. The article investigates which values and motives are attached in theory and in practice to communication as a governmental function. For this reason a content analysis has been carried out of a number of volumes of five Dutch magazines (practical and scientific). The authors conclude that for professionals communication mainly is an instrument to support policy goals. The possibility to make a purposeful contribution with government communication to democratic values hardly is brought about, not so much in Communication Science as in Public Administration.


Harrie van Rooij
Drs. H.J.M. van Rooij is werkzaam bij het Ministerie van Financiën als beleidsadviseur op het gebied van strategische overheidscommunicatie.

Noelle Aarts
Prof. dr. M.N.C. Aarts is verbonden als bijzonder hoogleraar strategische communicatie aan de Universiteit van Amsterdam en als universitair hoofddocent aan de Universiteit Wageningen.
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