Zoekresultaat: 251 artikelen

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Artikel

Hoe divers, invloedrijk en deliberatief is een G1000?

Het ontwerp van een burgertop en de verwezenlijking van democratische waarden

Tijdschrift Bestuurs­wetenschappen, Aflevering 1 2016
Auteurs Dr. Ank Michels en Dr. Harmen Binnema
SamenvattingAuteursinformatie

    In imitation of the G1000 in Belgium in the Netherlands G1000-meetings were held in Amersfoort, Kruiskamp, Uden and Groningen and a citizens summit in Amsterdam with a similar design. In this article the authors investigate the design of these citizens summits and their contribution to a number of important democratic values. What is the diversity of the participants, the influence on policies and the quality of the discussions during the citizen summit? Their research shows that the diversity of the group of participants is rather limited. The selection method that is chosen, whether a lottery selection or an open invitation, doesn’t make much difference for the diversity of the group of participants. In addition the influence of citizens summits on policies and politics is nearly absent. The subjects that come forward at citizens summits hardly ever come back in the local policies, not even at the citizens summit in Uden, where the municipal council has taken the initiative to organize a G1000. Finally, in general the participants qualify the discussions at the table during citizens summits as constructive and inspiring. The specific form of the dialogue has only little influence on the extent to which the participants feel themselves heard and feel free to say whatever they want.


Dr. Ank Michels
Dr. A.M.B. Michels is universitair docent aan de Universiteit Utrecht bij het Departement Bestuurs- en Organisatiewetenschap (USBO).

Dr. Harmen Binnema
Dr. H. Binnema is universitair docent aan de Universiteit Utrecht bij het Departement Bestuurs- en Organisatiewetenschap (USBO). Hij is ook programmacoördinator van de masteropleiding Bestuur en Beleid voor professionals.

Dr. Rik Reussing
Dr. G.H. Reussing is onderwijscoördinator van de opleiding European Public Administration aan de Universiteit Twente en redactiesecretaris van Bestuurswetenschappen.


Prof. dr. Herman van de Werfhorst
Prof. dr. Herman van de Werfhorst is hoogleraar sociologie aan de Universiteit van Amsterdam.
Artikel

De slagkracht van populisme. Een onderzoek naar de houding tegenover populisme bij jongeren en jongvolwassenen in Vlaanderen

Tijdschrift Beleid en Maatschappij, Aflevering 1 2016
Trefwoorden public opinion, Populism, Democracy, adolescents and young adults, political attitudes
Auteurs Gil Keppens, Dr. Jessy Siongers, Dr. Bram Spruyt e.a.
SamenvattingAuteursinformatie

    Populism is usually studied by investigating the political discourses of parties considered to be populist. In contrast, this paper attempts to measure the support for a populist attitude among adolescents and young adults (age 14 to 30) in Flanders (N = 2618), the Dutch speaking part of Belgium. This paper answers two research questions: (1) Which adolescents and young adults support the populist attitude and which are the core elements of populism that get the most support? (2) To what extent are adolescents and young adults who support the core elements of populism willing to be politically engaged? The results show that: (1) the support for the populist attitude is widespread among young people in Flanders, and (2) the relationship between a support for populism and political engagement is nuanced. Implications of the support of the populist attitude for democratic participation are discussed.


Gil Keppens
Gil Keppens is als doctoraatsstudent verbonden aan de onderzoeksgroep TOR van de Vrije Universiteit Brussel.

Dr. Jessy Siongers
Dr. Jessy Siongers is als doctoraal assistente verbonden aan de vakgroep Sociologie van de Universiteit Gent.

Dr. Bram Spruyt
Dr. Bram Spruyt is docent bij de onderzoeksgroep TOR van de Vrije Universiteit Brussel.

Lauren Vandenbossche
Lauren Vandenbossche is als doctoraatsstudent verbonden aan de onderzoeksgroep TOR van de Vrije Universiteit Brussel.

Filip Van Droogenbroeck
Filip Van Droogenbroeck is als doctoraatsstudent verbonden aan de onderzoeksgroep TOR van de Vrije Universiteit Brussel.

    Since 2001, the Dutch province of Overijssel has had its own knowledge centre focusing on urban society, called the ‘KennisInstituut Stedelijke Samenleving’ (KISS), alongside national knowledge centres. This essay gives an overview of some relevant KISS meetings devoted to a many kinds of citizen participation. The overview is based on reports made by the author himself. Examples of citizen participation are: the new styles of neighbourhood governance, citizen participation through neighbourhood budgets, the strength of the city and location-based leadership, innovative urban renewal and the promotion of citizen initiatives in the province of Overijssel. Examples are not only from the province of Overijssel (situated in the east of the Netherlands), but also from other parts of the Netherlands and other countries (Flanders, United Kingdom, United States and all over the world). The subject of citizen participation (in connection with urban renewal and administrative leadership) enjoys an ever-increasing popularity as is shown by the number of KISS meetings devoted to this subject.


Dr. Rik Reussing
Dr. G.H. Reussing is onderwijscoördinator van de opleiding European Public Administration aan de Universiteit Twente en redactiesecretaris van Bestuurswetenschappen.
Artikel

Bereikt coproductie kwetsbare burgers?

Een analyse van belemmeringen voor kwetsbare burgers in drie fasen

Tijdschrift Bestuurskunde, Aflevering 4 2015
Trefwoorden co-production, public services, vulnerable citizens, trust
Auteurs Joost Fledderus MSc
SamenvattingAuteursinformatie

    Co-production is regarded as a way to actively involve vulnerable citizens with public service delivery. However, there are several critical aspects that may lead to the unexpected exclusion of this group by public organizations, which have been insufficiently addressed hitherto. On the basis of a dissertation research, these critical aspects are analyzed for three phases of co-production. In the first phase, self-selection and organizational selection may lead to the exclusion of vulnerable citizens. In the second phase, a lack of commitment of the user and organizational support increase the chance of early discontinuation of co-production by vulnerable citizens. Finally, in the evaluation phase, it is likely that disadvantaged citizens attribute potential success of co-production to themselves and do not reward the public service provider for this. This has the possible consequence that there is no recognition for the added value of co-production, which may lead to less co-production that involves vulnerable citizens in the future.


Joost Fledderus MSc
J. Fledderus MSc studeerde sociologie in Nijmegen en bestuurskunde aan de Vrije Universiteit Amsterdam. Zijn PhD-onderzoek aan de Radboud Universiteit Nijmegen richtte zich op de relatie tussen coproductie van publieke dienstverlening en vertrouwen in publieke dienstverlening, vertrouwen in de overheid en vertrouwen in de samenleving. Het empirische deel van zijn onderzoek is voornamelijk gebaseerd op ervaringen van deelnemers van werkcorporaties, een activeringsprogramma voor bijstandsgerechtigden in Nijmegen. Op dit moment is hij werkzaam als onderzoeker/adviseur bij Necker van Naem.
Artikel

Over de werking en waardering van kennispraktijken

Of hoe een vraagstuk het onderzoek krijgt dat het verdient

Tijdschrift Bestuurskunde, Aflevering 4 2015
Trefwoorden boundary work, Integration & Implementation Sciences, practice approach, knowledge intermediary, knowledge transfer
Auteurs Drs. Robert Duiveman, Prof. dr John Grin, Prof. dr John Hafkamp e.a.
SamenvattingAuteursinformatie

    When scientific values like objectivity, validity and reliability are inadequate for designing research that enables society’s capacity for dealing with unstructured problems, which values or criteria should we use for designing adequate knowledge practices? Based on the articles in this special issue we answer this question by analysing the methods researchers have used for selecting stakeholders, knowledges, synthesis, context and outcome in new knowledge practices. Although a common language for comparison and documentation is lacking, the analysis provides recommendations for better designing interaction between scientific and other practices. The most important message however is that we need a designated platform for exchanging and evaluating experiences and discussing methods and the outcomes they yield.


Drs. Robert Duiveman
Drs. R.M. Duiveman is verbonden aan de Universiteit van Amsterdam.

Prof. dr John Grin
Prof. dr J. Grin is hoogleraar Beleidswetenschap, in het bijzonder systeeminnovaties, aan de Universiteit van Amsterdam.

Prof. dr John Hafkamp
Prof. dr. W. Hafkamp is verbonden aan de Erasmus Universiteit.

Dr. Tamara Metze
Dr. T.A.P. Metze is verbonden aan de Universiteit van Tilburg.
Artikel

Naar een oplossing voor het afwikkelen van massaclaims op de financiële markten: inzichten uit een responsieve evaluatie

Een reflectie op het toepassen van de methodiek voor responsieve evaluatie op een controversiële en juridisch complexe kwestie

Tijdschrift Beleid en Maatschappij, Aflevering 4 2015
Trefwoorden Mass claim disputes, financial markets, collective settlement, responsive evaluation, constructivist inquiry
Auteurs Mr. Bonne van Hattum en Dr. Anne Loeber
SamenvattingAuteursinformatie

    The discussion on how to resolve mass disputes stemming from faulty financial products among banks, insurance companies and other stakeholders in the Netherlands ended in deadlock. While diligent action is considered imperative, parties shy away from discussing options for settling damages suffered by consumers for fear of triggering mass claims themselves. To contribute to a new framework for resolving mass disputes, a responsive evaluation was conducted between 2011 and 2015. In such evaluation, the way stakeholders make sense of the situation serves as an organizing principle in knowledge production. This article discusses the methodical challenges implied in adapting the methodological guidelines for such inquiry to fit the ill-structured, controversial and complex legal issue and its highly politicized context. Because of a careful handling of confidentiality in the inquiry and a focused selection of participants on the basis of their proximity to the issue, the evaluation resulted in insight in options for resolving mass disputes that are supported by various parties. Furthermore, the evaluation itself served, it is argued, as a vehicle to overcome the deadlock by sensitizing stakeholders to the fact that they all aspire similar practical objectives and all acknowledge the need for cooperation on the issue.


Mr. Bonne van Hattum
Mr. Bonne van Hattum is als onderzoeker verbonden aan de Faculteit der Rechtsgeleerdheid van de Universiteit van Amsterdam (UvA). Daarnaast is zij als strategisch beleidsadviseur en jurist werkzaam bij de afdeling Strategie Beleid en Internationale Zaken (SBI) van de Autoriteit Financiële Markten (AFM).

Dr. Anne Loeber
Dr. Anne Loeber is verbonden aan de afdeling Politicologie van de Universiteit van Amsterdam. Haar onderzoek concentreert zich op de relatie tussen kennis en beleid, met in het bijzonder aandacht voor beleidsanalyse en -evaluatie ten aanzien van complexe en controversiële beleidskwesties.
Artikel

Vroeger voor vandaag

Heden-verledenvergelijkingen voor praktisch gebruik

Tijdschrift Beleid en Maatschappij, Aflevering 3 2015
Trefwoorden Past-present comparisons, methodology, Valorisation, History, Policy
Auteurs Dr. Anita Boele, Prof. dr. Arjan van Dixhoorn en Dr. ir. Pepijn van Houwelingen
SamenvattingAuteursinformatie

    In this article we explore how and under what circumstances present-past comparisons can be used to find solutions to current social issues. We argue that meaningful comparisons can not only be made between countries or groups within countries, rather, comparisons between current and past societies too can enrich our thinking about pressing social problems. We search for the conditions under which such comparisons are possible without undermining the professional skills, epistemological and methodological insights of the various disciplines. Learning from the past calls for an in-depth study of present problems and the historical (role) model alike, with historians and social and political scientists cooperating in teams. We propose a five-step-method: (1) diagnosing the social issue, (2) tracing comparable historical practices that might offer solutions, (3) distilling these practices from their historical contexts, (4) massaging the ‘historical’ practices into the diagnosed present-day context through an imaginative exercise, and (5) implementing these solutions into everyday life through forms of experiment.


Dr. Anita Boele
Dr. Anita Boele is postdoctoraal onderzoeker aan de Universiteit Utrecht, departement Geschiedenis en Kunstgeschiedenis.

Prof. dr. Arjan van Dixhoorn
Prof. dr. Arjan van Dixhoorn is als bijzonder hoogleraar ‘Geschiedenis van Zeeland in de Wereld’ (Hurgronje-leerstoel) van de Universiteit Utrecht verbonden aan het Arts & Humanities Department van University College Roosevelt (Middelburg).

Dr. ir. Pepijn van Houwelingen
Dr. ir. Pepijn van Houwelingen is onderzoeker bij het Sociaal en Cultureel Planbureau
Artikel

De duurzaamheid van burgerinitiatieven

Een empirische verkenning

Tijdschrift Bestuurs­wetenschappen, Aflevering 3 2015
Auteurs Malika Igalla BSc en Dr. Ingmar van Meerkerk
SamenvattingAuteursinformatie

    Citizens’ initiatives are the focus of public attention as part of the popular ‘do-democracy’ (associative democracy). However, it is not clear to what extent citizens are able to shape self-organization in a sustainable manner, what the important factors in this respect are and if citizens’ initiatives are the sole preserve of a better educated group of citizens. Through a secondary quantitative analysis of 56 citizens’ initiatives, this article offers an empirical contribution to answering these questions. The authors explore the effects of three possible factors on the sustainability of citizens’ initiatives: the network structure of the citizens’ initiative, the organizational design of the initiative and the revenue model. They show significant relationships between the organizational design of citizens’ initiatives and their sustainability. They also show a relationship between the network structure of these initiatives and their sustainability: initiatives that develop into a fully connected network or a polycentric network are more sustainable than initiatives with a star network. The personal characteristics of the initiators show a dispersal in age, descent, gender and retirement. Relatively speaking, many initiators have a high level of education: 80% has a higher professional or university education. But there are no significant relations between these personal characteristics and the sustainability of citizens’ initiatives.


Malika Igalla BSc
M. Igalla BSc rondde in 2014 cum laude de bacheloropleiding bestuurskunde af aan de Erasmus Universiteit Rotterdam. Ze is nu bezig aan haar masteropleiding Bestuurskunde: Beleid en Politiek.

Dr. Ingmar van Meerkerk
Dr. I.F. van Meerkerk is postdoctoraal onderzoeker bij het departement Bestuurskunde van de Erasmus Universiteit Rotterdam en doet onderzoek naar institutionele verankering en management van burgerinitiatieven op het terrein van stedelijke gebiedsontwikkeling.

Dr. Rik Reussing
Dr. G.H. Reussing is onderwijscoördinator van de opleiding European Public Administration aan de Universiteit Twente en redactiesecretaris van Bestuurswetenschappen.

    This article is about one of the experiments in local democratic renewal: MyBorne2030 (in Dutch ‘MijnBorne2030’). The aim of the project was to develop a communal vision for Borne (a relatively small suburban municipality of 20.000 inhabitants in the East of the Netherlands) for the year 2030. A steering committee of 20 local organizations has worked out four scenarios on the basis of three building stones: an identity study, a research of societal trends and the formulation of ambitions. These four scenarios have been submitted to the citizens of Borne in a referendum. The scenario that has received the most votes (‘Dynamic villages’) is further elaborated in a new vison for the future called MyBorne2030. Institutionally the decision-making process in Borne can be described as a mixture of participative (deliberative), associative and direct (plebiscitary) democracy. The authors conclude that it was a successful experiment, that has produced broad support for the vision of Borne for the future and a solid basis for the implementation of this vision. Participants (as well as non-participants) think this approach can be repeated not only in Borne, but also in other municipalities. The authors add that this could also be the case for the level above of cooperating municipalities.


Prof. dr. Bas Denters
Prof. dr. S.A.H. Denters is hoogleraar Bestuurskunde aan de Universiteit Twente, wetenschappelijk directeur van de Nederlandse Onderzoeksschool Bestuurskunde (NOB) en hoofdredacteur van Bestuurswetenschappen.

Dr. Pieter-Jan Klok
Dr. P.J. Klok is universitair docent Beleidsprocessen bij de vakgroep Public Administration van de Universiteit Twente (Faculteit Behavioural, Management and Social Sciences).

    The first contribution to this special issue on local democracy in the Netherlands is the inaugural speech of Job Cohen (the former mayor of Amsterdam) held on January 9th 2015 at the University of Leiden as extraordinary professor at the prestigious Thorbecke-chair. His field is the theory of the municipality as an administrative, political and legal system. The title of his inaugural speech was ‘The fourth D’, in which the first three D’s stand for three different decentralizations of tasks to the Dutch municipalities and the fourth D for democracy. In his speech Cohen advocates a deliberative form of democracy, because it doesn’t emphasize differences and the exaggeration of differences, but emphasizes what the members of a community have in common. Deliberative democracy wants to create space for this common interest through the establishment of an arena for dialogue. Job Cohen is particularly taken by the ideas of the Belgian writer David Van Reybrouck about lottery selection and citizen participation and corresponding initiatives like G1000: a civic-summit, a form of deliberative democracy that generates new ideas, opens new perspectives and increases trust in the democratic process. The element of lottery selection (that was previously put on the agenda by the American professor James Fishkin) is essential for these results, because it creates a maximum of diversity and real involvement of all layers of the population: full citizen participation.


Prof. mr. dr. Job Cohen
Prof. mr. dr. M.J. Cohen is bijzonder hoogleraar decentrale overheden (Thorbecke-leerstoel) aan de Universiteit Leiden en redacteur van Bestuurswetenschappen.

    Modern government has high expectations of active citizen participation. Sociologists however, expect that this emphasis on citizen participation leads to new inequalities between city neighbourhoods. In ‘better’ neighbourhoods relatively more inhabitants are higher educated and indigenous, categories that are traditionally more active in society. In vulnerable neighbourhoods on the other hand many of the inhabitants are non-indigenous, lower educated and unemployed, who – as is shown in research – participate less. Citizen initiatives therefore would prosper in neighbourhoods with resilient and competent citizens and a powerful social fabric, while inhabitants of the vulnerable neighbourhoods would participate less, although there is more need for active citizen participation, because of their problems. This study analyses active citizen participation in two neighbourhoods in the Dutch city of Rotterdam, ‘Schiemond’ and ‘Lloydkwartier’, a typical backward neighbourhood versus a typical neighbourhood for young urban professionals (‘yuppen’). In contrast with the expectations the inhabitants of Schiemond do not appear to participate less than the inhabitants of Lloydkwartier. Concerning matters of neighbourhood safety even more respondents participate in Schiemond than in Lloydkwartier. Possible reasons are: (a) that lower educated people do participate more often in informal neighbourhood initiatives; (b) that because of the average longer residency in Schiemond there is a greater amount of public familiarity in this neighbourhood; or (c) that because of the bigger problems in Schiemond there is a greater necessity for inhabitants to become active themselves.


Dr. Erik Snel
Dr. E. Snel is universitair docent bij de vakgroep sociologie van de Erasmus Universiteit Rotterdam.

Kim Hoogmoed MSc
K. Hoogmoed MSc is in 2013 afgestudeerd in de sociologie aan de Erasmus Universiteit Rotterdam. Ze is momenteel medewerker van het examenbureau van de Universiteit Utrecht.

Dr. Arend Odé
Dr. A. Odé is manager onderzoek en advies bij Regioplan Beleidsonderzoek in Amsterdam. Hij is in 1996 gepromoveerd aan de Erasmus Universiteit Rotterdam bij het Tinbergen Instituut.
Artikel

Keuzemogelijkheden binnen en tussen pensioenregelingen: niet voor elk wat wils

Tijdschrift Beleid en Maatschappij, Aflevering 2 2015
Trefwoorden Tweede pensioenzuil, Solidariteit, Keuzemogelijkheden, Preferenties, economische theorie
Auteurs Dr. Lei Delsen
SamenvattingAuteursinformatie

    Surveys show that Dutch people want more options with regard to the own pension. Can freedom of choice be combined with collective organised solidarity within supplementary pension schemes? To answer this question the article discusses the pros and cons of options of workers and employers within and between pension schemes. The theoretical and empirical consequences of choices in the Dutch supplementary pension schemes are reviewed. The neo-classical economic theory, the neo-institutional theory and behavioral economic theory are applied to supplementary pensions. In addition, lessons are learned from the experience in the Netherlands with choices within pension schemes and with choices in other areas. Only a very small minority will use the new options in the supplementary pension schemes. Unlike the neoclassical economic theory, the neo-institutional theory and behavioral economic theory recommend to extend the compulsory supplementary pension to all employed persons. The welfare gain of more choices is questionable. Lifting the mandatory participation will affect the relative success of the Dutch pension system: large numbers of insured workers and relatively cheap and a relatively high pension as a result of this supplementary pension.


Dr. Lei Delsen
Dr. Lei Delsen is universitair hoofddocent sociaaleconomisch beleid aan de Radboud Universiteit, Institute for Management Research, en research fellow van het Network for Studies on Pensions, Aging and Retirement (Netspar).
Artikel

De democratische vertegenwoordiging van cliënten en patiënten bij de decentralisaties

Tijdschrift Beleid en Maatschappij, Aflevering 2 2015
Trefwoorden representative claim, democratic decision making, Decentralization, social and health policies, Municipalities
Auteurs Dr. Hester Van de Bovenkamp en Dr. Hans Vollaard
SamenvattingAuteursinformatie

    Citizen participation is firmly on the agenda of many Western policy makers. Numerous opportunities for individuals to participate in public decision-making have been created. However, few citizens use these opportunities. Those who do are often the highly educated, white, middle and upper classes that also tend to dominate other democratic spaces. Opportunities to become active can increase inequalities in terms of whose voices are heard in public decision-making. This fundamentally challenges the central democratic value of equality. Nevertheless, others can represent the interests of those who remain silent. Using the concept of representative claim this paper explores a variety of forms of representation (electoral, formal non-electoral and informal self-appointed) in the domain of social policy which is currently decentralized in the Netherlands. We conclude that especially informal self-appointed representatives such as medical professionals, churches and patient organizations can potentially play an important role in representing groups who often remain unheard in the public debate. They can therefore play an important role in ensuring the democratic quality of the decentralization process.


Dr. Hester Van de Bovenkamp
Dr. Hester van de Bovenkamp is universitair docent bij het Instituut Beleid en Management Gezondheidszorg van de Erasmus Universiteit Rotterdam.

Dr. Hans Vollaard
Dr. Hans Vollaard is universitair docent Nederlandse en Europese politiek bij het Instituut Politieke Wetenschap van de Universiteit Leiden.
Artikel

De default settings van de participatiesamenleving

Tijdschrift Bestuurskunde, Aflevering 2 2015
Trefwoorden participation society, cooperatives, community development
Auteurs Prof. dr. Justus Uitermark
SamenvattingAuteursinformatie

    This contribution argues that self-organization is uneven: it emerges more in certain groups, sectors and geographical areas than in others. While the number of cooperatives has increased, their overall impact remains rather limited. Although the government rhetorically embraces cooperatives, in practices it is often hesitant or reluctant to lend support. Politicians are often ‘on a mission’ to promote startup companies and to obtain contracts or competitive advantages for large corporations. What if cooperatives would receive the same kind of support?


Prof. dr. Justus Uitermark
Prof. dr. J. Uitermark is socioloog en bijzonder hoogleraar samenlevingsopbouw aan de Erasmus Universiteit Rotterdam.
Artikel

De koers van zorgcoöperaties

Samenwerken zonder te verworden tot paradepaard of werkpaard van de participatiesamenleving

Tijdschrift Bestuurskunde, Aflevering 2 2015
Trefwoorden healthcare cooperatives, raise and development, relationship with government
Auteurs Dr. Meike Bokhorst
SamenvattingAuteursinformatie

    Healthcare cooperatives are not only attractive to citizens, but they also seen by managers as a source of inspiration and as a means to provide care efficiently. This raises the question of how health cooperatives evolve and which relationship with governments is appropriate for them. The aim of this article is examine the state of the art regarding the rise and development of health cooperatives. This development depends on the degree to which health cooperatives are able to overcome cultural, legal and financial obstacles. Health cooperatives seems to be more promising and stable if they succeed in determining their own course, show that they can realize their aims themselves and while learning to work together with others.


Dr. Meike Bokhorst
Dr. A.M. Bokhorst is senior wetenschappelijk medewerker van de Wetenschappelijke Raad voor het Regeringsbeleid.

    Emery Roe’s nieuwste boek, Making the Most of Messes, biedt een verfrissend antwoord op de uitdagingen waarvoor de huidige bestuurskunde zich gesteld ziet om problemen van collectief handelen onder vaak grote tijdsdruk aan te pakken met beleid, organisatie en publiek management.
    Aan de hand van actuele, veelal Nederlandse, voorbeelden worden de hoofdthema’s uit dit boek besproken. Daarin staat centraal dat veel beleid en bestuur tegenwoordig een ‘janboel’ (‘mess mongering’) veroorzaakt en dat daardoor steeds meer aandacht uitgaat naar het managen of beheersbaar houden van die ‘troep’ (‘mess management’).
    Roe bezint zich in dit boek op de vraag hoe politiek en bestuur dit soort ‘policy messes’ kunnen beheersen of voorkomen om betrouwbaarder om te gaan met voor burgers en consumenten vitale dienstverlening van wankelende banken, onvoorspelbaar treinverkeer en ander openbaar vervoer, dichtslibbende wegen, achterstallig dijkonderhoud, mislukkende ICT-projecten, uit elkaar vallende of slecht functionerende netwerken voor jeugd- en ouderenzorg, et cetera.


Rob Hoppe
Rob Hoppe is hoogleraar Beleid en Kennis aan de Universiteit Twente.

Teun Pauwels
Teun Pauwels werkt als beleidsanalist bij het Vlaamse Ministerie van Onderwijs en Vorming en is vrijwillig medewerker bij de Université Libre de Bruxelles.
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