Zoekresultaat: 290 artikelen

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Artikel

Oog voor succes: een pleidooi voor positieve beleidsevaluatie

Tijdschrift Bestuurskunde, Aflevering 2 2016
Trefwoorden public policy, evaluation, success, accountability, learning
Auteurs Dr. Peter van der Knaap en Dr. Rudi Turksema
Samenvatting

    One of the classic issues in literature on policy evaluation is that of utilization: how can we make sure the results of evaluative inquiry are used more and better? Traditionally, the answer to this question is often searched in improvement of evaluation quality (accuracy, reliability, independence of the researcher) or evaluation processes (more interaction and responsiveness). Although these are and remain crucial elements for any evaluation, the focus remains on the supply side of evaluation. The psychological insight that people tend to learn more from positive feedback and success is not taken into account.
    In this article, we ask whether and how a more positive form of evaluation may contribute to a more effective cycle of learning and accountability. What if – instead of failure, compliance, and accountability – the main focus of monitoring and evaluative inquiry would be to identify and foster achievements that were successful and effective? How would such a positive approach look like and how can it help the actual utilization and usefulness of evaluation? On the basis of theory and international case studies the article describes how focusing on the positive elements of policy and/or implementation may contribute to the demand for and utilization of evaluations.


Dr. Peter van der Knaap

Dr. Rudi Turksema
Artikel

Probleemanalyse is het halve werk

Samenwerking en innovatie in de strijd tegen ondermijnende criminaliteit

Tijdschrift Bestuurs­wetenschappen, Aflevering 2 2016
Auteurs Maurits Waardenburg BSc, Bas Keijser BSc, Prof. dr. Martijn Groenleer e.a.
SamenvattingAuteursinformatie

    Science and practice are largely agreed on the importance of interorganizational cooperation in the approach of tackling complex societal problems. Organization transcending innovation through this type of cooperation however appears to be complicated. Based on an analysis of the literature about partnerships, the authors distinguish three challenges: coping with the tension between old and new accountability structures, building good working relationships and developing capabilities for problem-oriented working. Starting from these insights they designed action research into problem-oriented partnerships in the safety domain (safety chain). Their main question was: what is the most important obstacle for innovation through problem-oriented interorganizational cooperation? Over a period of nine months, they watched eight teams of professionals from different organizations. Their task was to develop and implement innovative approaches to tackle persistent organized crime. Although all three challenges identified in the literature indeed played a prominent role, problem diagnosis and problem definition appeared to be the main obstacle for the teams. In this article the authors describe the action research and explore, on the basis of the results and the literature, how partnerships could cope in practice with the challenge of problem definition and problem analysis. They conclude the article with suggestions for the design of a follow-up round of the action research.


Maurits Waardenburg BSc
M. Waardenburg MPP is research fellow aan het Ash Center for Democratic Governance and Innovation van de Kennedy School of Government, Harvard University.

Bas Keijser BSc
B. Keijser BSc is bezig met de afronding van zijn master Systems Engineering, Policy Analysis and Management aan de Faculteit Techniek, Bestuur & Management van de Technische Universiteit Delft.

Prof. dr. Martijn Groenleer
Prof. dr. M.L.P. Groenleer is hoogleraar Regional Law and Governance aan Tilburg University en tevens directeur van het Tilburg Center for Regional Law and Governance (TiREG).

Dr. Jorrit de Jong
Dr. J. de Jong is lecturer in Public Policy and Management aan de Harvard Kennedy School en wetenschappelijk directeur van het Government Program bij het Ash Center for Democratic Governance and Innovation van de Kennedy School of Government, Harvard University.

    In the safety domain important developments are currently taking place concerning the way in which administrative and tactical operations are dealt with in crises. It is characteristic for the approach that cooperation in chains and networks is increasingly needed to arrive at a suitable approach. In this essay, the authors analyse two subdomains in two concrete cases on how cooperation between several parties takes shape and functions. For that purpose, they differentiate between acute and non-acute crises. In the subdomain ‘acute crises’, they have chosen the case of the Dutch town Moerdijk (the fire at the Chemie-Pack company in 2011). In the subdomain of non-acute crises, they focus on community safety partnerships (‘Veiligheidshuizen’), especially on the community safety partnership in the Dutch province of Friesland (‘Veiligheidshuis Friesland’). In both subdomains the establishment of a good basic cooperation and leadership structure appears to be of prime importance. From there it is necessary to respond in a flexible manner (to be able to execute custom-made work). Within that framework, the capacity may develop to arrange a well-structured and effective cooperation at the operational level (ad hoc in acute crises), to monitor progress properly and to carry out targeted interventions if the developments in the situation ask for these interventions. A good knowledge of each other’s frame of reference is necessary to make this work, so that a maximum level of integration in the approach is achieved.


Dr. Jelle Dijkstra
Dr. J.H. Dijkstra is lector Persoonlijk Leiderschap & Innovatiekracht aan het Instituut voor Economie & Management (ECMA) van de NHL Hogeschool te Leeuwarden.

Dr. Marc Jacobs
Dr. M.A. Jacobs is voormalig districtschef bij de politiekorpsen Utrecht en Leeuwarden, senior docent en onderzoeker Integrale Veiligheid aan de Thorbecke Academie te Leeuwarden.

    This contribution describes civil service professionalism from a functionalist perspective: the most important function of civil service professionalism is creating, developing and maintaining the authority of governments. Contrary to common opinion, moral authority in our day appears to be of prime importance. Citizens appreciate moral authority, but this important source of authority is often underused by political-administrative officials (especially by them). By making better use of moral authority, civil servants – policy officials and executive officials – could play a much bigger role. In order to achieve this, their professionalism must be improved by creating a broad civil service charter from which (to a certain extent) they can derive a right for civil service professionalism. In the context of the present political debate in the Netherlands on the normalization of the legal status of civil servants, there is an opportunity now to make real progress in this matter. It would be a good thing if civil servants would make themselves heard in this debate. Looking after the moral dimension of the work of civil servants and the accountability in this respect is not only a matter for the Dutch cabinet and those preparing the civil service charter, but also for the civil servants in different parts of the Dutch civil service themselves.


Prof. dr. Gabriël van den Brink
Prof. dr. G.J.M. van den Brink is emeritus hoogleraar Maatschappelijke bestuurskunde aan de Tilburg University (Universiteit van Tilburg). Op 27 november 2015 hield hij zijn afscheidsrede.

Drs. Thijs Jansen
Drs. M. Jansen is universitair docent en senior onderzoeker aan de Tilburg University (Universiteit van Tilburg) bij de School voor Politiek en Bestuur.

Dr. Rik Reussing
Dr. G.H. Reussing is onderwijscoördinator van de opleiding European Public Administration aan de Universiteit Twente en redactiesecretaris van Bestuurswetenschappen.
Artikel

Wilde data: over de sociale gevolgen van Big, Open, en Linked Data systemen

Tijdschrift Bestuurskunde, Aflevering 1 2016
Trefwoorden BOLD, autonomic computing, social consequences technology
Auteurs Dr. Dhoya Snijders
SamenvattingAuteursinformatie

    This article focuses on the question how Big, Open and Linked Data systems (BOLD) are shifting human-data relations. BOLD is creating a new type of society which is both data-focused and data-driven. Both governments and citizens are measuring, analyzing and verifying data and acting upon these types of analyses. As BOLD is itself becoming intelligent, the process of collecting, linking, and analyzing data is no longer merely the domain of humans. Machine-learning is picking up speed and algorithmic accuracy is being maximized as data are becoming more complex and unpredictable its output. Both citizens and governments will increasingly have to deal with non-human actors in the form of intelligent data-driven systems. By referring to literature on human-animal relations this article makes the argument that data systems are gaining autonomy and a certain level of wildness. As such systems are mediating human relations, the article argues that social relations are shifting to becoming triad relationships in which intelligent information systems are a significant actor.


Dr. Dhoya Snijders
Dr. D. Snijders is projectleider Big Data bij de Stichting Toekomstbeeld der Techniek
Artikel

Gezocht: Burgerparticipatie (voor vaste relatie)

Een vergelijkende gevalsstudie naar 26 lokale netwerken in het sociale domein in de regio Arnhem

Tijdschrift Bestuurskunde, Aflevering 1 2016
Trefwoorden citizen participation, co-production, local networks, decentralization, collaboration
Auteurs Rigtje Passchier MSc en Dr. Jelmer Schalk
SamenvattingAuteursinformatie

    In 2015, Dutch local governments have become responsible for youth care, social welfare, employment and income assistance programs, as a result of decentralization. Many municipalities have set up service delivery networks and community teams, in which they collaborate with healthcare providers and civic organizations to build integrated care services. It is assumed that these networks will improve outcomes in terms of enhanced people’s self-reliance and healthcare cost control; by operating close to citizens they are in a position to know the client, activate a client’s social network and mobilize specialized professional expertise if necessary. However, a comparative case study of 26 emerging local networks in the Arnhem area indicates that healthcare providers use the networks mainly for presentation purposes in an effort to secure business continuity, that the role of local governments is fuzzy, and that citizen participation only thrives when actively encouraged in a climate of trust.


Rigtje Passchier MSc
R. Passchier MSc is interim manager voor de publieke zaak en promovenda aan de Universiteit Leiden.

Dr. Jelmer Schalk
Dr. J. Schalk is universitair docent aan de Universiteit Leiden.
Artikel

Hoe divers, invloedrijk en deliberatief is een G1000?

Het ontwerp van een burgertop en de verwezenlijking van democratische waarden

Tijdschrift Bestuurs­wetenschappen, Aflevering 1 2016
Auteurs Dr. Ank Michels en Dr. Harmen Binnema
SamenvattingAuteursinformatie

    In imitation of the G1000 in Belgium in the Netherlands G1000-meetings were held in Amersfoort, Kruiskamp, Uden and Groningen and a citizens summit in Amsterdam with a similar design. In this article the authors investigate the design of these citizens summits and their contribution to a number of important democratic values. What is the diversity of the participants, the influence on policies and the quality of the discussions during the citizen summit? Their research shows that the diversity of the group of participants is rather limited. The selection method that is chosen, whether a lottery selection or an open invitation, doesn’t make much difference for the diversity of the group of participants. In addition the influence of citizens summits on policies and politics is nearly absent. The subjects that come forward at citizens summits hardly ever come back in the local policies, not even at the citizens summit in Uden, where the municipal council has taken the initiative to organize a G1000. Finally, in general the participants qualify the discussions at the table during citizens summits as constructive and inspiring. The specific form of the dialogue has only little influence on the extent to which the participants feel themselves heard and feel free to say whatever they want.


Dr. Ank Michels
Dr. A.M.B. Michels is universitair docent aan de Universiteit Utrecht bij het Departement Bestuurs- en Organisatiewetenschap (USBO).

Dr. Harmen Binnema
Dr. H. Binnema is universitair docent aan de Universiteit Utrecht bij het Departement Bestuurs- en Organisatiewetenschap (USBO). Hij is ook programmacoördinator van de masteropleiding Bestuur en Beleid voor professionals.
Artikel

Het verband tussen publiek belang en ontwerp bij het internet der dingen

Tijdschrift Beleid en Maatschappij, Aflevering 1 2016
Trefwoorden public economics, big data, Privacy, industrial design, agency theory
Auteurs Prof. dr. Frank Den Butter en Ir. Gijs Den Butter
SamenvattingAuteursinformatie

    The Internet of Things generates a wealth of data (big data) about personal behaviour, which can be used for marketing purposes. It brings about both benefits and costs in terms of societal welfare. Various forms of government intervention are needed to safeguard the public interests associated with these welfare effects. These public interest relate, on the one hand, to public availability of data and information, to repairing informational asymmetries, and on the other hand to providing personal security and privacy protection. This article discusses, from the perspective of the principal/agent approach to regulation, how the design of applications and systems in the Internet of Things can best be shaped. The example of the smart thermostat Toon® of the Dutch energy provider Eneco shows how an intensive collaboration between designers and software engineers may contribute to both proper data protection and to provide an incentive to save energy.


Prof. dr. Frank Den Butter
Prof. dr. Frank den Butter is hoogleraar algemene economie aan de Vrije Universiteit Amsterdam.

Ir. Gijs Den Butter
Ir. Gijs den Butter is MSc ‘Strategic Product Design’ aan de Technische Universiteit Delft en CEO van Adjuvo Motion, een start-up bij YesDelft! die een robotische brace voor revalidatie op de markt brengt.

    De voorbije vier decennia werden er heel wat studies naar de implementatie van beleid uitgevoerd, maar deze hebben vier belangrijke tekortkomingen: (1) onduidelijke omschrijving van de afhankelijke variabele, (2) te weinig inzicht in de ‘kritieke’ onafhankelijke variabelen en te weinig aandacht voor de wijze waarop deze in combinatie met elkaar het beleidsimplementatieproces beïnvloeden, (3) te laag aantal cases en (4) te weinig aandacht voor hypothesetoetsing. Dit artikel geeft aan hoe het gebruik van Qualitative Comparative Analysis (QCA) (Ragin, 1987) een antwoord kan bieden op deze beperkingen. Deze analysemethode tracht de verschillende causale paden die het beleidsimplementatieproces beïnvloeden te identificeren en de condities of combinaties van condities die noodzakelijk of voldoende zijn in kaart te brengen. Hiervoor wordt gebruikgemaakt van Booleaanse algebra. Door deze en andere specifieke eigenschappen kan QCA leiden tot vernieuwende inzichten in beleidsimplementatieonderzoek.


Maud Stinckens
Maud Stinckens is doctoraatsstudente aan het Leuvens Instituut voor Criminologie, KU Leuven.
Discussie

Heeft de omwenteling in het lokaal bestuur wel plaatsgevonden?

Twijfels over de voorspelde ‘shift’ van government naar governance

Tijdschrift Bestuurs­wetenschappen, Aflevering 4 2015
Auteurs Dr. mr. Jan Schrijver
SamenvattingAuteursinformatie

    On April 8th 2015, Jan Schrijver got his PhD at Maastricht University (Arno Korsten was his doctoral thesis supervisor) on research into 40 years of Dutch administrative policy (1969 to 2009). This period largely coincided with his career as a senior civil servant (1976 to 2003). The expectation often predicted in Public Administration was that a shift from government to governance (from cockpit thinking to a network society) would occur in the dominant administrative theory. However, this shift was not detected in the Departments of Home Affairs and Agriculture during the research period. In the literature on Dutch local administration, qualitative (and often ambivalent) information is generally to be found. On the one hand, this literature emphasizes the inevitability of this shift and offers a lot of case descriptions. On the other hand, Dutch handbooks on local administration devote little attention to this development and contain many views that point to stubborn administrative methods employed by old-style governors. The author concludes that Dutch national administration converges to one firm, while local administration diverges into a leading group of municipalities and a group of followers.


Dr. mr. Jan Schrijver
Dr. mr. J.F. Schrijver is oud-ambtenaar bij het Ministerie van Binnenlandse Zaken. Na zijn pensioen schreef hij een proefschrift aan de Universiteit van Maastricht waarop hij 8 april 2015 promoveerde.

Dr. Rik Reussing
Dr. G.H. Reussing is onderwijscoördinator van de opleiding European Public Administration aan de Universiteit Twente en redactiesecretaris van Bestuurswetenschappen.
Artikel

Leerproces voor planologisch wetenschappelijk onderzoek en de praktijk

Tijdschrift Bestuurskunde, Aflevering 4 2015
Trefwoorden practice-oriented research, practice-academic divide, learning cycle, cost benefiet analysis, transit-oriented development
Auteurs Dr. Els Beukers en Dr. Wendy Tan
SamenvattingAuteursinformatie

    Planning research is increasingly focused on bridging the gap between practice and academia. However, this requires much effort and is not as commonplace as it seems. To ensure success, innovative research approaches, practitioners and academics are required. The experiential learning cycle of Kolb and Fry (1974) offers a research framework for the authors to reflect on their practice-oriented research on Cost Benefit Analysis processes (CBA) and Transit-Oriented Development (TOD) respectively. Both research projects are compared using the learning cycle. The cycle was completed in the CBA project but only partially resolved in the TOD project. Reflecting on their experiences with applying the learning cycle, the authors conclude on the possibilities and limitations of this application and offer insight into how the interaction between theory and practice can occur.


Dr. Els Beukers
Dr. E. Beukers is als adviseur Impact Analyse en Dialoogmanagement werkzaam bij Balance.

Dr. Wendy Tan
Dr. ir. W.G.Z. Tan is als universitair docent infrastructuur en verkeer- en vervoersplanning werkzaam bij de Rijksuniversiteit Groningen, Faculteit Ruimtelijke Wetenschappen.
Artikel

De rollen van de praktijkonderzoeker: getuige-deskundige, sociaal ingenieur en verhalenverteller

Tijdschrift Bestuurskunde, Aflevering 4 2015
Trefwoorden social policy, knowledge utilisation, expert witness, social engineer, storyteller
Auteurs Prof. dr. Godfried Engbersen
SamenvattingAuteursinformatie

    This article shows the relevance of Burawoy’s analytical categories on the division of scientific labour to analyse the interactions between science and practice. It argues that social scientists need to combine the roles of expert witness, social engineer and storyteller in order to develop a productive relationship with policy makers. It also emphasises the relevance of a permanent dialogue between social scientists and policy makers. However, the analysis disagrees with Burawoy’s view that knowledge is based on a consensus between scientists and their publics (consensual knowledge). Burawoy underestimates the risk of a politicisation of science inherent to a close relationship with various ‘publics’. The arguments presented in this article are based on the reception of a research project on labour migration from Central and Eastern Europe. This was a hybrid research project in which different actors participated: the Erasmus University, nine Dutch municipalities, the national government and a Dutch knowledge center on urban issues.


Prof. dr. Godfried Engbersen
Prof. dr. G.B.M. Engbersen is hoogleraar Algemene Sociologie aan de Erasmus Universiteit en lid van de Wetenschappelijke Raad voor het Regeringsbeleid
Artikel

Nieuwe kennispraktijken: grenzenwerk revisited

Tijdschrift Bestuurskunde, Aflevering 4 2015
Trefwoorden boundary work, knowledge brokering, intermediaries, problem structuring, unstructured problems
Auteurs Drs. Robert Duiveman, Prof. dr. John Grin, Prof. dr. Wim Hafkamp e.a.
SamenvattingAuteursinformatie

    Given the scientific and social importance attached to productive interactions between science and policy practices, there is a striking lack of insight into current knowledge practices and the dilemmas they lead to. Our special issue can’t solve this deficiency but it can provide an impetus for opening up current knowledge practices, reflect on the role of science in them and instigate a more systematic exchange of methods. A warning is given for the reification of boundary work and Gabrielle Bammers’ Implementation and Integration Sciences is introduced as framework for the analyses.


Drs. Robert Duiveman
Drs. R.M. Duiveman is verbonden aan de Universiteit van Amsterdam.

Prof. dr. John Grin
Prof. dr. J. Grin is hoogleraar Beleidswetenschap, in het bijzonder systeeminnovaties, aan de Universiteit van Amsterdam.

Prof. dr. Wim Hafkamp
Prof. dr. W. Hafkamp is verbonden aan de Erasmus Universiteit.

Dr. Tamara Metze
Dr. T.A.P. Metze is verbonden aan de Universiteit van Tilburg.
Artikel

Grenzen verleggen in een dialoog over watermonitoring: beperkingen en kansen voor een transitie naar een bio-based economie

Tijdschrift Bestuurskunde, Aflevering 4 2015
Trefwoorden Boundary work, Monitoring water quality, Sustainability Transitions, Bio based economy, Dialogue
Auteurs Dr. Tamara Metze en Dr. Tjerk Jan Schuitmaker
SamenvattingAuteursinformatie

    A transition to a bio based economy requires social and technological innovations. Transition management theory holds that these innovations take place in niches that can bring about structural change in society, politics and the economy in a stepwise manner. However, these innovations are always subjected to systemic barriers, such as regulations and institutional structures, that need to be overcome. This was also the case in a consortium of government, industry and eco-toxicologists that collaboratively developed innovative water monitoring tools. In this contribution the authors investigate how systemic barriers can be made productive in a science-society dialogue by creating reflexivity and learning. They conducted a frame analysis of interviews and policy documents to unravel systemic barriers to innovation – in the form of discursive boundary work: the routinized demarcations of practices. Second, they experimented with a science-society dialogue to reflect on these routinized demarcations and develop alternatives to overcome these boundaries. The research demonstrates that reflective conversations occurred and that participants developed a boundary concept of ‘living water’ that enhanced their innovative collaboration and technology.


Dr. Tamara Metze
Dr. T.A.P. Metze is verbonden aan de Universiteit van Tilburg.

Dr. Tjerk Jan Schuitmaker
Dr. T.J. Schuitmaker is verbonden aan de Vrije Universiteit Amsterdam.
Artikel

Bereikt coproductie kwetsbare burgers?

Een analyse van belemmeringen voor kwetsbare burgers in drie fasen

Tijdschrift Bestuurskunde, Aflevering 4 2015
Trefwoorden co-production, public services, vulnerable citizens, trust
Auteurs Joost Fledderus MSc
SamenvattingAuteursinformatie

    Co-production is regarded as a way to actively involve vulnerable citizens with public service delivery. However, there are several critical aspects that may lead to the unexpected exclusion of this group by public organizations, which have been insufficiently addressed hitherto. On the basis of a dissertation research, these critical aspects are analyzed for three phases of co-production. In the first phase, self-selection and organizational selection may lead to the exclusion of vulnerable citizens. In the second phase, a lack of commitment of the user and organizational support increase the chance of early discontinuation of co-production by vulnerable citizens. Finally, in the evaluation phase, it is likely that disadvantaged citizens attribute potential success of co-production to themselves and do not reward the public service provider for this. This has the possible consequence that there is no recognition for the added value of co-production, which may lead to less co-production that involves vulnerable citizens in the future.


Joost Fledderus MSc
J. Fledderus MSc studeerde sociologie in Nijmegen en bestuurskunde aan de Vrije Universiteit Amsterdam. Zijn PhD-onderzoek aan de Radboud Universiteit Nijmegen richtte zich op de relatie tussen coproductie van publieke dienstverlening en vertrouwen in publieke dienstverlening, vertrouwen in de overheid en vertrouwen in de samenleving. Het empirische deel van zijn onderzoek is voornamelijk gebaseerd op ervaringen van deelnemers van werkcorporaties, een activeringsprogramma voor bijstandsgerechtigden in Nijmegen. Op dit moment is hij werkzaam als onderzoeker/adviseur bij Necker van Naem.
Artikel

Over de werking en waardering van kennispraktijken

Of hoe een vraagstuk het onderzoek krijgt dat het verdient

Tijdschrift Bestuurskunde, Aflevering 4 2015
Trefwoorden boundary work, Integration & Implementation Sciences, practice approach, knowledge intermediary, knowledge transfer
Auteurs Drs. Robert Duiveman, Prof. dr John Grin, Prof. dr John Hafkamp e.a.
SamenvattingAuteursinformatie

    When scientific values like objectivity, validity and reliability are inadequate for designing research that enables society’s capacity for dealing with unstructured problems, which values or criteria should we use for designing adequate knowledge practices? Based on the articles in this special issue we answer this question by analysing the methods researchers have used for selecting stakeholders, knowledges, synthesis, context and outcome in new knowledge practices. Although a common language for comparison and documentation is lacking, the analysis provides recommendations for better designing interaction between scientific and other practices. The most important message however is that we need a designated platform for exchanging and evaluating experiences and discussing methods and the outcomes they yield.


Drs. Robert Duiveman
Drs. R.M. Duiveman is verbonden aan de Universiteit van Amsterdam.

Prof. dr John Grin
Prof. dr J. Grin is hoogleraar Beleidswetenschap, in het bijzonder systeeminnovaties, aan de Universiteit van Amsterdam.

Prof. dr John Hafkamp
Prof. dr. W. Hafkamp is verbonden aan de Erasmus Universiteit.

Dr. Tamara Metze
Dr. T.A.P. Metze is verbonden aan de Universiteit van Tilburg.
Artikel

Naar een oplossing voor het afwikkelen van massaclaims op de financiële markten: inzichten uit een responsieve evaluatie

Een reflectie op het toepassen van de methodiek voor responsieve evaluatie op een controversiële en juridisch complexe kwestie

Tijdschrift Beleid en Maatschappij, Aflevering 4 2015
Trefwoorden Mass claim disputes, financial markets, collective settlement, responsive evaluation, constructivist inquiry
Auteurs Mr. Bonne van Hattum en Dr. Anne Loeber
SamenvattingAuteursinformatie

    The discussion on how to resolve mass disputes stemming from faulty financial products among banks, insurance companies and other stakeholders in the Netherlands ended in deadlock. While diligent action is considered imperative, parties shy away from discussing options for settling damages suffered by consumers for fear of triggering mass claims themselves. To contribute to a new framework for resolving mass disputes, a responsive evaluation was conducted between 2011 and 2015. In such evaluation, the way stakeholders make sense of the situation serves as an organizing principle in knowledge production. This article discusses the methodical challenges implied in adapting the methodological guidelines for such inquiry to fit the ill-structured, controversial and complex legal issue and its highly politicized context. Because of a careful handling of confidentiality in the inquiry and a focused selection of participants on the basis of their proximity to the issue, the evaluation resulted in insight in options for resolving mass disputes that are supported by various parties. Furthermore, the evaluation itself served, it is argued, as a vehicle to overcome the deadlock by sensitizing stakeholders to the fact that they all aspire similar practical objectives and all acknowledge the need for cooperation on the issue.


Mr. Bonne van Hattum
Mr. Bonne van Hattum is als onderzoeker verbonden aan de Faculteit der Rechtsgeleerdheid van de Universiteit van Amsterdam (UvA). Daarnaast is zij als strategisch beleidsadviseur en jurist werkzaam bij de afdeling Strategie Beleid en Internationale Zaken (SBI) van de Autoriteit Financiële Markten (AFM).

Dr. Anne Loeber
Dr. Anne Loeber is verbonden aan de afdeling Politicologie van de Universiteit van Amsterdam. Haar onderzoek concentreert zich op de relatie tussen kennis en beleid, met in het bijzonder aandacht voor beleidsanalyse en -evaluatie ten aanzien van complexe en controversiële beleidskwesties.
Artikel

Professioneel vermogen

Proactieve ‘coping’ door publieke professionals

Tijdschrift Beleid en Maatschappij, Aflevering 4 2015
Trefwoorden Public professionals, Teachers, performance pressures, proactive coping, professional capability
Auteurs Prof. dr. Mirko Noordegraaf, Nina van Loon MSc, Madelon Heerema MSc e.a.
SamenvattingAuteursinformatie

    Professional services such as educational services, are increasingly managed and optimized in order to improve performances. Performances of students, teachers and school (boards) are measured and evaluated. Increasingly, rules and systems focus on outputs and control. Consequently, the ‘freedom’ of professionals such as teachers is reduced, or is perceived and felt to be reduced. There have been growing debates on the problematic effects of performance pressures. Often, public professionals are seen as ‘defenseless victims’ of systems and pressures – they are ‘professionals under pressure’. In this paper, we introduce a more positive way of understanding professionals and professional action in changing contexts. We see professionals such as teachers as ‘active agents’ who can develop and regain control over their own situation. Professionals can deliver quality, in spite of bureaucratic burdens and managerial intrusions. We call this ability professional capability: ‘the ability to proactively deal with work-related expectations, tasks and burdens in dynamic stakeholder environments’. This paper combines research on public administration, organizational sociology and occupational psychology, to generate a more productive understanding of proactive coping of professionals in public domains. We define and operationalize professional capacity, we explore sources and effects, and we develop hypotheses for further research.


Prof. dr. Mirko Noordegraaf
Prof. dr. Mirko Noordegraaf is als hoogleraar publiek management verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.

Nina van Loon MSc
Nina van Loon MSc was als promovenda verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht en is thans werkzaam bij Aarhus University, Denemarken.

Madelon Heerema MSc
Madelon Heerema MSc is als researcher verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.

Marit Weggemans MSc
Marit Weggemans MSc was als student-assistent verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.
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