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    In recent decades, the Dutch labour market has become more flexible. Flexible labour contracts enable firms to adjust employment to a changing market environment and to competitive pressures. Almost without exception, academic studies on the drivers behind the use of flexible labour contracts at the company level, are motivated by competitive pressures. However, companies may be susceptible to institutional pressures as well. Based on a survey among more than 650 managers in the Netherlands, we conclude that firms are vulnerable to institutional (mimetic) forces. This finding has several implications for policy-making and labour flexibility research.


Fabian Dekker

Professor Christoffer Green-Pedersen
Christoffer Green-Pedersen is professor of Political Science at Aarhus University, Denmark. He is the author of The Politics of Justification. Party Competition and Welfare-State Retrenchment in Denmark and the Netherlands from 1982 to 1998, Amsterdam University Press 2002.
Artikel

Wat is het effect van transparante toezichthouders op het vertrouwen van de burger? Een experimentele studie.

Tijdschrift Beleid en Maatschappij, Aflevering 1 2017
Trefwoorden Trust, Transparency, Regulator, Randomised control trial, Experiment
Auteurs Prof. mr. dr. Femke de Vries, Dr. Wilte Zijlstra en Dr. Stephan Grimmelikhuijsen
SamenvattingAuteursinformatie

    Transparency is said to be paramount for citizen’s trust in (semi-)governmental organizations, such as regulators and supervisory bodies, yet there is little empirical research in this area.
    In an experiment we investigated the effect of different forms of transparency on citizen trust in a Dutch financial regulator. Our measure of trust consisted of three components: Competence, Benevolence and Integrity. Two types of transparency were used (rationale transparency and process transparency) in three different scenarios, one positive for the regulator and two negative.
    Transparency, and especially when focused on the ‘why’ (rationale) led to slightly more trust by citizens. This effect was most pronounced in the Competence-component of our trust-measure. Interestingly, even being transparent about negative news – i.e. admitting that mistakes were made and focusing on the ‘why’ – does not necessarily decrease trust. In contrast, negative information that focused on the ‘how’ (process transparency) yielded a negative effect on trust.
    We conclude that even when the message portrays negative information about the regulator, it pays to be transparent and communicate about it. Information should focus on explaining the rationale and underlying principles of a decision, and less on how the decision was taken.


Prof. mr. dr. Femke de Vries
Prof. mr. dr. Femke de Vries is bijzonder hoogleraar toezicht aan de faculteit Rechtsgeleerdheid, Universiteit van Groningen, en bestuurslid bij de Autoriteit Financiële Markten.

Dr. Wilte Zijlstra
Dr. Wilte Zijlstra is toezichthouder Expertisecentrum Consumentengedrag, Autoriteit Financiële Markten.

Dr. Stephan Grimmelikhuijsen
Dr. Stephan Grimmelikhuijsen is universitair docent aan de Utrechtse School voor Bestuurs- en Organisatiewetenschap, Universiteit Utrecht.

    In this feature authors discuss recent research findings that are of interest to readers of Beleid en Maatschappij.
    According to many commentators, the system of science is in a crisis: it is characterized by perverse incentives, it is contested and misused, and it has lost its authority. In this essay, I suggest that the answer to this crisis lies in a broadening of the notion of scientific integritiy from the conduct of individual researchers to the wider context of the science-policy-society interface. Specifically, I argue for the need to foster what I call here ‘relations of integrity’. In these relations, science reflects on the role it plays and takes into account the context in which knowledge is produced and used. It has to maintain independence, while fully recognizing that value free knowledge does not exist and that multiple forms of independence are possible, and it needs to be accountable for the decisions it makes and for the consequences of those decisions.


Prof. dr. Esther Turnhout
Prof. dr. Esther Turnhout is werkzaam bij de Forest and Nature Conservation Policy Group, Wageningen Universiteit.

    Reflection and debate initiates academically inspired discussions on issues that are on the current policy agenda.


Dr. Joost Berkhout
Dr. Joost Berkhout is universitair docent politieke wetenschappen aan de Universiteit van Amsterdam.
Artikel

Welvaart gemeten, verdeeld en verduurzaamd

Tijdschrift Beleid en Maatschappij, Aflevering 4 2016
Trefwoorden Welfare economics, Asymmetrical information, Situational contracting, Political theory, Behaviourism
Auteurs Prof. dr. Dik Wolfson
SamenvattingAuteursinformatie

    This paper shows how interactive governance can be helpful in dealing with information asymmetries in the design and administration of public policy. It describes the checks and balances of a properly incentivized mechanism design of contextual or situational contracting that reveals information on diversity in demand for public intervention, deals with complexity, creates commitment to the public cause and disciplines uncooperative behavior. The contractual mode, moreover, discloses the actual trade-offs between rivalling criteria of good governance such as individual freedom, efficiency, distributional concerns and sustainability, deepening our insight in who gets – or pays for – what, when, where, how and why, as the key issues of policy analysis. Evidence from early applications is combined with suggestions for rolling out this new mode of relinking public policy, implementation and external control.


Prof. dr. Dik Wolfson
Prof. dr. Dik Wolfson is emeritus hoogleraar economie, en geniet gastvrijheid bij de afdeling Bestuurskunde en sociologie van de Erasmus Universiteit Rotterdam.
Artikel

De responsabilisering van burgers van verzorgingsstaat tot participatiesamenleving

Discoursanalyse van troonredes en regeringsverklaringen sinds de jaren zestig

Tijdschrift Beleid en Maatschappij, Aflevering 4 2016
Trefwoorden Participation society, Withdrawing government, Making-responsible citizens, Dutch speeches from the throne, Dutch government statements
Auteurs Ermy Brok MA
SamenvattingAuteursinformatie

    Central concern of this article is tracing back how the making-responsible of citizens takes shape within Dutch speeches from the throne, government statements and reports of the Dutch Social and Cultural Research Institute (SCP) ever since the 1960s. The Dutch participation society, a term much discussed ever since mentioned in the 2013 speech of the throne, is often associated with a withdrawing government and a coming to end of the welfare state. At the same time, according to several authors, the notion of a withdrawing government that operates within a network of multiple equal actors has brought along the need for a widening of the government’s repertoire of action. This has been characterized as making-responsible citizens on conditions of the state. It has raised doubts about true government-withdrawal and authors have related it to the dominance of neo-liberal thinking ever since the 1990s. Applying an analysis framework derived from discourse analysis, it is made tangible in this article how within political discourse beginnings of the making-responsible of citizens can be traced to the 1960s, more than thirty years earlier than expected. It is argued that this longer history makes a plea for encouraging the political dimension of citizenship all the more important.


Ermy Brok MA
Ermy Brok MA is beleidsadviseur op het sociale domein bij de gemeente Tilburg en extern promovenda aan de Tilburg Law School/Tilburgse School voor Politiek en Bestuur.

    Reflection and debate initiates academically inspired discussions on issues that are on the current policy agenda.


Prof. Dr. Rens Vliegenthart
Dhr. Rens Vliegenthart is hoogleraar Communicatiewetenschap aan de Universiteit van Amsterdam.
Artikel

Naar een oplossing voor het afwikkelen van massaclaims op de financiële markten: inzichten uit een responsieve evaluatie

Een reflectie op het toepassen van de methodiek voor responsieve evaluatie op een controversiële en juridisch complexe kwestie

Tijdschrift Beleid en Maatschappij, Aflevering 4 2015
Trefwoorden Mass claim disputes, financial markets, collective settlement, responsive evaluation, constructivist inquiry
Auteurs Mr. Bonne van Hattum en Dr. Anne Loeber
SamenvattingAuteursinformatie

    The discussion on how to resolve mass disputes stemming from faulty financial products among banks, insurance companies and other stakeholders in the Netherlands ended in deadlock. While diligent action is considered imperative, parties shy away from discussing options for settling damages suffered by consumers for fear of triggering mass claims themselves. To contribute to a new framework for resolving mass disputes, a responsive evaluation was conducted between 2011 and 2015. In such evaluation, the way stakeholders make sense of the situation serves as an organizing principle in knowledge production. This article discusses the methodical challenges implied in adapting the methodological guidelines for such inquiry to fit the ill-structured, controversial and complex legal issue and its highly politicized context. Because of a careful handling of confidentiality in the inquiry and a focused selection of participants on the basis of their proximity to the issue, the evaluation resulted in insight in options for resolving mass disputes that are supported by various parties. Furthermore, the evaluation itself served, it is argued, as a vehicle to overcome the deadlock by sensitizing stakeholders to the fact that they all aspire similar practical objectives and all acknowledge the need for cooperation on the issue.


Mr. Bonne van Hattum
Mr. Bonne van Hattum is als onderzoeker verbonden aan de Faculteit der Rechtsgeleerdheid van de Universiteit van Amsterdam (UvA). Daarnaast is zij als strategisch beleidsadviseur en jurist werkzaam bij de afdeling Strategie Beleid en Internationale Zaken (SBI) van de Autoriteit Financiële Markten (AFM).

Dr. Anne Loeber
Dr. Anne Loeber is verbonden aan de afdeling Politicologie van de Universiteit van Amsterdam. Haar onderzoek concentreert zich op de relatie tussen kennis en beleid, met in het bijzonder aandacht voor beleidsanalyse en -evaluatie ten aanzien van complexe en controversiële beleidskwesties.
Artikel

Professioneel vermogen

Proactieve ‘coping’ door publieke professionals

Tijdschrift Beleid en Maatschappij, Aflevering 4 2015
Trefwoorden Public professionals, Teachers, performance pressures, proactive coping, professional capability
Auteurs Prof. dr. Mirko Noordegraaf, Nina van Loon MSc, Madelon Heerema MSc e.a.
SamenvattingAuteursinformatie

    Professional services such as educational services, are increasingly managed and optimized in order to improve performances. Performances of students, teachers and school (boards) are measured and evaluated. Increasingly, rules and systems focus on outputs and control. Consequently, the ‘freedom’ of professionals such as teachers is reduced, or is perceived and felt to be reduced. There have been growing debates on the problematic effects of performance pressures. Often, public professionals are seen as ‘defenseless victims’ of systems and pressures – they are ‘professionals under pressure’. In this paper, we introduce a more positive way of understanding professionals and professional action in changing contexts. We see professionals such as teachers as ‘active agents’ who can develop and regain control over their own situation. Professionals can deliver quality, in spite of bureaucratic burdens and managerial intrusions. We call this ability professional capability: ‘the ability to proactively deal with work-related expectations, tasks and burdens in dynamic stakeholder environments’. This paper combines research on public administration, organizational sociology and occupational psychology, to generate a more productive understanding of proactive coping of professionals in public domains. We define and operationalize professional capacity, we explore sources and effects, and we develop hypotheses for further research.


Prof. dr. Mirko Noordegraaf
Prof. dr. Mirko Noordegraaf is als hoogleraar publiek management verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.

Nina van Loon MSc
Nina van Loon MSc was als promovenda verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht en is thans werkzaam bij Aarhus University, Denemarken.

Madelon Heerema MSc
Madelon Heerema MSc is als researcher verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.

Marit Weggemans MSc
Marit Weggemans MSc was als student-assistent verbonden aan het departement Bestuurs- en Organisatiewetenschap (USBO) van de Universiteit Utrecht.
Artikel

Vroeger voor vandaag

Heden-verledenvergelijkingen voor praktisch gebruik

Tijdschrift Beleid en Maatschappij, Aflevering 3 2015
Trefwoorden Past-present comparisons, methodology, Valorisation, History, Policy
Auteurs Dr. Anita Boele, Prof. dr. Arjan van Dixhoorn en Dr. ir. Pepijn van Houwelingen
SamenvattingAuteursinformatie

    In this article we explore how and under what circumstances present-past comparisons can be used to find solutions to current social issues. We argue that meaningful comparisons can not only be made between countries or groups within countries, rather, comparisons between current and past societies too can enrich our thinking about pressing social problems. We search for the conditions under which such comparisons are possible without undermining the professional skills, epistemological and methodological insights of the various disciplines. Learning from the past calls for an in-depth study of present problems and the historical (role) model alike, with historians and social and political scientists cooperating in teams. We propose a five-step-method: (1) diagnosing the social issue, (2) tracing comparable historical practices that might offer solutions, (3) distilling these practices from their historical contexts, (4) massaging the ‘historical’ practices into the diagnosed present-day context through an imaginative exercise, and (5) implementing these solutions into everyday life through forms of experiment.


Dr. Anita Boele
Dr. Anita Boele is postdoctoraal onderzoeker aan de Universiteit Utrecht, departement Geschiedenis en Kunstgeschiedenis.

Prof. dr. Arjan van Dixhoorn
Prof. dr. Arjan van Dixhoorn is als bijzonder hoogleraar ‘Geschiedenis van Zeeland in de Wereld’ (Hurgronje-leerstoel) van de Universiteit Utrecht verbonden aan het Arts & Humanities Department van University College Roosevelt (Middelburg).

Dr. ir. Pepijn van Houwelingen
Dr. ir. Pepijn van Houwelingen is onderzoeker bij het Sociaal en Cultureel Planbureau
Artikel

Keuzemogelijkheden binnen en tussen pensioenregelingen: niet voor elk wat wils

Tijdschrift Beleid en Maatschappij, Aflevering 2 2015
Trefwoorden Tweede pensioenzuil, Solidariteit, Keuzemogelijkheden, Preferenties, economische theorie
Auteurs Dr. Lei Delsen
SamenvattingAuteursinformatie

    Surveys show that Dutch people want more options with regard to the own pension. Can freedom of choice be combined with collective organised solidarity within supplementary pension schemes? To answer this question the article discusses the pros and cons of options of workers and employers within and between pension schemes. The theoretical and empirical consequences of choices in the Dutch supplementary pension schemes are reviewed. The neo-classical economic theory, the neo-institutional theory and behavioral economic theory are applied to supplementary pensions. In addition, lessons are learned from the experience in the Netherlands with choices within pension schemes and with choices in other areas. Only a very small minority will use the new options in the supplementary pension schemes. Unlike the neoclassical economic theory, the neo-institutional theory and behavioral economic theory recommend to extend the compulsory supplementary pension to all employed persons. The welfare gain of more choices is questionable. Lifting the mandatory participation will affect the relative success of the Dutch pension system: large numbers of insured workers and relatively cheap and a relatively high pension as a result of this supplementary pension.


Dr. Lei Delsen
Dr. Lei Delsen is universitair hoofddocent sociaaleconomisch beleid aan de Radboud Universiteit, Institute for Management Research, en research fellow van het Network for Studies on Pensions, Aging and Retirement (Netspar).
Artikel

De Verblijfsregeling Mensenhandel in de praktijk: over oneigenlijk gebruik en niet-gebruik

Tijdschrift Beleid en Maatschappij, Aflevering 4 2014
Trefwoorden human trafficking, public policy, crime policy, policy misuse, non-take up
Auteurs Dr. Jeanine Klaver en Prof. dr. Joanne van der Leun
SamenvattingAuteursinformatie

    In line with international and national legislation, the Netherlands offers certain services, including a temporary residence permit, to third country nationals who have fallen prey to human traffickers. Over the years, concerns have been often expressed about the perceived misuse of this regulation by foreigners who aim at legalising their stay. Based on interviews and file analysis the present article seeks to provide insight into to what extent it is possible to measure this misuse and the policy implications of the findings. In addition, the authors take into account non-use of the programme. The article confirms existing worries about misuse, provides indicators for misuse, but also concludes that at the level of individual cases practitioners cannot discern misuse from rightful use. At the same time, there are also groups that fall outside the reach of the programme. The article concludes with some policy recommendations on the basis of the findings.


Dr. Jeanine Klaver
Dr. Jeanine Klaver is manager onderzoek bij Regioplan Beleidsonderzoek.

Prof. dr. Joanne van der Leun
Prof. dr. Joanne van der Leun is hoogleraar criminologie aan de Universiteit Leiden.
Artikel

Discontinuïteit van discours als de motor van veranderingen

Tijdschrift Beleid en Maatschappij, Aflevering 4 2014
Trefwoorden Culture change, Values, Discourse, Narrative of change, Flexibility
Auteurs Samir Achbab MSc
SamenvattingAuteursinformatie

    In this article, based on a case study regarding the merger of boroughs within the municipality of Amsterdam, different perspectives are brought together to provide an overall analysis leading to insight into the change in the organizational culture. A particular research methodology is used to shed light on three elements of organizational culture: mindset (values), arena (group) and behavior. Through periodical measurements the effects of interventions and the progress in culture change is followed. It is argued that measurement instruments to explore the shifts in thinking and action are useful but limited. Policy makers and organizational actors from all hierarchical levels are shown to be influenced and disciplined by the actual existing change discourse to various degrees. Every organization nowadays must prove to the market that it is capable of change. Stories about organizational flexibility are embedded in more macro-stories of the changes in economic life. This article provides insight into the complexity of organizational discourse and the philosophical and sociological richness that it embodies. Therefore anthropological concepts are used which make the case more understandable in terms of rules and procedures that construct and legitimate the way we see things and talk about them.


Samir Achbab MSc
Samir Achbab MSc werkt als onderzoeksleider bij het lectoraat Management van Cultuurverandering aan de Hogeschool van Amsterdam (HvA). Daarnaast is hij bij de HvA ook docent bij de opleiding Bestuurskunde/Urban Management.
Artikel

Vertrouwen in toezichtbeleid

Tijdschrift Beleid en Maatschappij, Aflevering 3 2014
Trefwoorden Trust, regulatory policy, accountability, control, supervision regime
Auteurs Lydia Paauw-Fikkert MSc, Dr. ir. Frédérique Six en Prof. dr. Paul Robben
SamenvattingAuteursinformatie

    Regulatory supervision and inspection have become key features of public governance, some authors even talk about the ‘audit society’ or the age of ‘regulatory capitalism’. Despite international research showing the importance of trust in supervisory relations, there is still a fierce debate about the role of trust in Dutch supervisory relations. Several inspectorates have incorporated trust as a central theme in their supervisory policy. This article describes the role of trust within the policy of the Dutch Healthcare Inspectorate (IGZ). This research addresses four themes in dealing with the concept of trust in supervisory relations: from transparency to accountability, from output performance to performance and risk management, from trust or control to trust and control, and, finally, a special regime for reliable inspectees. The empirical analysis in this paper contributes to the knowledge about the role of trust in supervision (policy) and to the debate about the role of trust in regulatory supervision policy.


Lydia Paauw-Fikkert MSc
Lydia Paauw-Fikkert MSc is senior adviseur bij de Inspectie voor de Gezondheidszorg.

Dr. ir. Frédérique Six
Dr. ir. Frédérique Six MBA is universitair docent aan de VU Amsterdam.

Prof. dr. Paul Robben
Prof. dr. Paul Robben is adviseur bij de Inspectie voor de Gezondheidszorg en bij iBMG-Erasmus Universiteit Rotterdam
Artikel

Over rijdende treinen en vallende dominostenen: het rookverbod in de Nederlandse horeca

Tijdschrift Beleid en Maatschappij, Aflevering 2 2014
Trefwoorden smoking ban, regulation, support, effectiveness, explanations
Auteurs Dr. Heleen Weyers en Willem Bantema MSc
SamenvattingAuteursinformatie

    In the near future, the Dutch government intends to change the rules relating to smoking bans in the hospitality industry again. After a complete ban, coming into force in July 2008, and introducing an exception for small bars in June 2011, the complete ban will return this year. This article describes the law regarding smoking bans in the Netherlands, and reports along researches of the relevant authority and a commercial research institute the effectiveness of the bans. From these findings it becomes clear that the hospitality industry did a good job in complying with the bans. But there is one exception: small bars. Next we explain, based on the ideas of Kagan and Skolnick and Elias the effectiveness of smoking bans.


Dr. Heleen Weyers
Dr. Heleen Weyers is universitair docent bij de Vakgroep Rechtstheorie, Rijksuniversiteit Groningen. E-mail: h.a.m.weyers@rug.nl.

Willem Bantema MSc
Willem Bantema, MSc is promovendus bij de Vakgroep Rechtstheorie, Rijksuniversiteit Groningen. E-mail: w.bantema@rug.nl.
Artikel

Het probleem van laaggeschooldheid in België: een historisch-geografische analyse

Tijdschrift Beleid en Maatschappij, Aflevering 2 2014
Trefwoorden human capital, unskilled, school dropout, geographical segregation
Auteurs Drs. Frederik Van Der Gucht en Prof. dr. Raf Vanderstraeten
SamenvattingAuteursinformatie

    This article presents an analysis of the geographical clustering at the bottom end of the human capital distribution within Belgium and its major political regions (namely, the Flemish and the Walloon Region). At the national level, there is both a clear decrease of the shares of unskilled and unqualified adults and of their regionally unequal distribution. However, this overall decrease goes along with growing divergences between Flanders and Wallonia. In Flanders the number of early school leavers has become small. In Wallonia economic problems – measured in terms of unemployment rates – go hand in hand with a comparatively high number of school dropouts. Our empirical findings suggest that the success of particular areas and regions in a knowledge-intensive economy depends not only on the presence of highly skilled and highly qualified human capital, but also suffers from the presence of relatively large shares of the less-skilled. We discuss some implications for political decision-making.


Drs. Frederik Van Der Gucht
Drs. Frederik Van Der Gucht is als onderzoeker verbonden aan de vakgroep Sociologie van de Universiteit Gent (België). E-mail: frederik.vandergucht@ugent.be.

Prof. dr. Raf Vanderstraeten
Prof. dr. Raf Vanderstraeten is als hoogleraar verbonden aan de vakgroep Sociologie van de Universiteit Gent (België) en als fellow aan het Helsinki Collegium for Advanced Studies (Finland). www.cst.ugent.be. E-mail: raf.vanderstraeten@ugent.be.
Artikel

De Collectieve Horeca Ontzegging: uitsluiting uit de publieke ruimte?

Tijdschrift Beleid en Maatschappij, Aflevering 1 2014
Trefwoorden Responsibilization, Collective Pub Ban, Selective exclusion, Security, Public space
Auteurs Dr. mr. Marc Schuilenburg en Dr. Ronald van Steden
SamenvattingAuteursinformatie

    The article provides a theoretical and empirical analysis of the Night Time Economy and how the Collective Pub Ban is applied in three Dutch cities: Utrecht, Amersfoort and Den Bosch. The Collective Pub Ban is a measure taken in the Netherlands in an effort to make pubs, bars and clubs co-responsible for maintaining security. Depending on the severity of the conduct, an offender can be denied of entry to these venues for five years. During this period, the offender is not allowed to enter the particular pub or any of the other pubs, bars and clubs that participate in this measure. On the basis of 84 interviews, we show how these venues fill out their new responsibilities with respect to the Collective Pub Ban-measure. Also, we answer the question what this new measure means for the quality of the public space.


Dr. mr. Marc Schuilenburg
Dr. mr. Marc Schuilenburg is universitair docent aan de afdeling Criminologie van de Vrije Universiteit Amsterdam. E-mail: m.b.schuilenburg@vu.nl.

Dr. Ronald van Steden
Dr. Ronald van Steden is universitair docent aan de afdeling Politicologie & Bestuurswetenschappen van de Vrije Universiteit Amsterdam.
Artikel

Klein maar fijn?

De effecten van kleinschaligheid op het karakter van politiek en democratie

Tijdschrift Beleid en Maatschappij, Aflevering 4 2013
Trefwoorden State Size, Dutch Caribbean Islands, Democracy, Good Governance, Personalistic Politics
Auteurs Dr. Wouter Veenendaal
SamenvattingAuteursinformatie

    Whereas the six Dutch islands in the Caribbean all have a (very) limited population size, analyses of political problems on the islands rarely seem to take the variable of state size into account. The available academic literature demonstrates that the population size of states has a strong influence on the quality of democratic governance, although scholars disagree on the question whether smallness is an asset or an obstacle to democratic development. After a discussion of this theoretical literature, the present article proceeds with a presentation of field research in three small island states (St. Kitts and Nevis, Seychelles, and Palau) in which the political consequences of a limited population size are analyzed. This analysis reveals that a number of size-related effects can be observed in all three examined island states, among which a tendency to personalistic competition, strong polarization between parties and politicians, particularistic relationships between voters and their representatives, and a dominant position of the political executive vis-à-vis other institutions. A subsequent analysis of the contemporary political situation on the Dutch Caribbean islands shows that the observed problems also play a role on these islands, which indicates that smallness is perhaps of greater significance than is now often supposed.


Dr. Wouter Veenendaal
Wouter Veenendaal is docent bij het Instituut Politieke Wetenschap van de Universiteit Leiden. In de afgelopen drie jaar is hij als promovendus werkzaam geweest bij hetzelfde instituut. Zijn promotieonderzoek heeft betrekking op de invloed van bevolkingsgrootte op de ontwikkeling en consolidatie van democratie, met daarin een specifieke focus op politiek en democratie in microstaten. E-mail: veenendaalwp@fsw.leidenuniv.nl.
Artikel

Burgertevredenheid met lokaal gemeentebeleid: meten is weten

Tijdschrift Beleid en Maatschappij, Aflevering 4 2013
Trefwoorden citizen satisfaction, municipal policy, Benefit-of-the-Doubt method, Weighting, Multidimensionality
Auteurs Prof. dr. Nicky Rogge, Prof. dr. Simon De Jaeger en Gilles Naets MA
SamenvattingAuteursinformatie

    Local officials, policy makers and scholars are increasingly interested in using citizen satisfaction surveys as an instrument to evaluate and analyze the performances and services of municipalities. The key reason for this popularity is the increasing awareness that citizen satisfaction ratings can give a good identification of the effectiveness of the municipal policy. However, a consistent approach to measure citizen satisfaction of the municipal policy in a multidimensional manner has yet to emerge. The construction of such a multi-criteria satisfaction score on municipal policy is indeed an intricate matter with several conceptual and methodological difficulties to overcome. One important difficulty is the question how to aggregate multiple aspects of municipal policy into an overall satisfaction measure. The current paper advocates the ‘Benefit-of-the-Doubt’ (BoD) methodology to weigh and summarize citizen satisfaction ratings on multiple dimensions and tasks of municipal policy into an overall citizen satisfaction score. The label ‘benefit-of-the-doubt’ highlights the main conceptual starting point of the method: in the absence of detailed knowledge on the correct weights for the different dimensions and tasks of the municipality, the BoD-model looks for each evaluated municipality for the most favourable set of weights. As municipalities are usually rather sensitive about being compared and evaluated against each other, this quality is clearly an important advantage of the BoD-model. We present both a static and dynamic version of the model.


Prof. dr. Nicky Rogge
Nicky Rogge is docent en onderzoeker aan de faculteit Economie en Bedrijfswetenschappen in Brussel van de associatie Katholieke Universiteit Leuven, e-mail: Nicky.Rogge@Hubrussel.be.

Prof. dr. Simon De Jaeger
Simon De Jaeger is docent en onderzoeker aan de faculteit Economie en Bedrijfswetenschappen in Brussel van de associatie Katholieke Universiteit Leuven, e-mail: Simon.Dejaeger@Hubrussel.be.

Gilles Naets MA
Gilles Naets behaalde zijn master in de Handelswetenschappen aan de Hogeschool-Universiteit Brussel.
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