Zoekresultaat: 255 artikelen

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Artikel

Kroniek: bespreking van ‘Vertrouwen in burgers’, rapport 88 van de Wetenschappelijke Raad voor het Regeringsbeleid

Tijdschrift Bestuurskunde, Aflevering 1 2013
Trefwoorden citizen participation, civil society, governance arrangements
Auteurs Hans de Bruijn
SamenvattingAuteursinformatie

    The report Confidence in Citizens by the Dutch Scientific Council for Government Policy dominantly supports increased room for citizen participation. Based on many examples, the report shows how society benefits from the many citizens’ initiatives and how government interference can hamper or even obstruct these initiatives, which do not fit the logic of civil servants. The report gives four, rather general suggestions of how policy makers could respond to these citizens’ initiatives. The generic character of these recommendations can be ascribed to a weak problem analysis and a biased understanding of how government actions negatively interfere with citizens’ initiatives. The Council could have asked more critical questions with regards to citizens initiatives and how they should respond to the logic of government.


Hans de Bruijn
Prof. mr. dr. J.A. de Bruijn is hoogleraar bestuurskunde aan de TU Delft.
Artikel

Watergovernance: het belang van ‘op tijd’ samenwerken

Tijdschrift Beleid en Maatschappij, Aflevering 1 2013
Trefwoorden cooperation, time, water governance, management
Auteurs Dr. Jasper Eshuis en Dr. Arwin van Buuren
SamenvattingAuteursinformatie

    The factor time is an often neglected issue in the literature on network governance. In this article we analyze the differences in perceptions on time between actors involved in water governance and describe the managerial interventions aimed at synchronizing time horizons, managing the available amount of time and the tempo of the governance process. Two case studies of governance processes in the district of Water Board Delfland are included to provide insight in the question how the factor time influences the governance processes and how aspects of time are managed. The case studies show that different perceptions of time may cause tensions in collaborative relationships, and even cause the end of collaborations. This underscores the importance of time-sensitive governance.


Dr. Jasper Eshuis
Dr. Jasper Eshuis is universitair docent bestuurskunde aan de Erasmus Universiteit Rotterdam, eshuis@fsw.eur.nl.

Dr. Arwin van Buuren
Dr. Arwin van Buuren is universitair hoofddocent bestuurskunde aan de Erasmus Universiteit Rotterdam.
Artikel

Legitimiteit van sociaal beleid: maatschappelijke ontwikkelingen en bestuurlijke dilemma’s

Tijdschrift Beleid en Maatschappij, Aflevering 1 2013
Trefwoorden responsiveness, legitimacy, social policy, policy systems, institutional change
Auteurs Dr. Martijn van der Steen, Dr. Menno Fenger, Lieske van der Torre MA MSc e.a.
SamenvattingAuteursinformatie

    Social policy has to be legitimate. But what is legitimacy? And what makes policy legitimate? This article argues that in order to be legitimate policy needs to answer to three different logics: the logic of the policy system, of external conditions, and of societal preferences. However, these three logics are often not coherent and point in different directions. Also, signs are often not coherent and are ambiguous at best. Therefore, following the three logics is not merely a matter of reading the signs, but of interpreting and balancing them. This article shows how policy makers in the Netherlands are balancing for responsiveness in three cases of social policy: social assistance policy, sheltered work policy and labor migration policy. The cases learn that responsiveness does not come from large decisive reforms, but from a wide range of small and often hardly politicized steps. Also, we see that in balancing the various logics, policy makers have a strong bias towards the logic of the policy system and that of public preference, and pay far less attention to external conditions. However, on the longer term external conditions cannot be neglected and policy makers face tough decisions about short term responsiveness towards public preferences and more longer term actions that make for policies that are more balanced with external conditions and therefore sustainable on the longer term.


Dr. Martijn van der Steen
Dr. Martijn van der Steen is codecaan en adjunct-directeur van de Nederlandse School voor Openbaar Bestuur (NSOB) en directeur van de NSOB Denktank, steen@nsob.nl.

Dr. Menno Fenger
Dr. Menno Fenger is universitair hoofddocent bestuurskunde aan de Erasmus Universiteit Rotterdam, Fenger@fsw.eur.nl.

Lieske van der Torre MA MSc
Lieske van der Torre MA MSc is wetenschappelijk docent bestuurskunde aan de Erasmus Universiteit Rotterdam en bereidt een proefschrift voor over strategieën van sociale werkvoorzieningsbedrijven, Vandertorre@fsw.eur.nl.

Arno van Wijk BA
Arno van Wijk BA is junior onderzoeker bij de NSOB, vanwijk@nsob.nl.
Artikel

Ontbrekende alternatieven en gevestigde belangen

Een studie naar de posities van overheden in hervormingsdebatten tijdens de financiële crisis

Tijdschrift Beleid en Maatschappij, Aflevering 4 2012
Auteurs Daniel Mügge PhD en Bart Stellinga MA MSc
SamenvattingAuteursinformatie

    The credit crisis that began in the summer of 2007 has fundamentally challenged much financial regulation and the political institutions that produced it. Measured against the criticisms that have been brought forth against previous financial governance, the extent of governments’ overall reform ambitions has been disappointing. Starting from this observation, this article asks: what explains governments’ reform choices, and thus also their limited ambitions? To explore this question, this article focuses on the positions that four governments central to global financial regulation (the USA, the UK, Germany and France) have taken in advance of the G20 meetings in 2009 across four key issue areas: accounting standards, derivatives trading, credit ratings agencies and banking rules. It evaluates both the overlap between positions across domains and governments as well as the differences between them. Such variation, we argue, provides key clues to the overall drivers behind reforms – as well as their limits. The overall picture that emerges can be summarized as follows: governments have been staunch defenders of their national firms’ competitive interests in regulatory reforms. That has not necessarily meant that they followed industry preferences across the board. It has been the relative impact, compared to foreign competitors, that counted in reform positions, not the absolute impact. These differences of opinion have played out within the context and the limits of the overall debates about thinkable policy alternatives. In spite of fundamental criticisms of pre-crisis regulatory orthodoxy, convincing and coherent alternatives have been forthcoming slowly at best. This has made reform proposals less radical than criticisms, seen on their own, might suggest.


Daniel Mügge PhD
Daniel Mügge is universitair docent politicologie aan de Universiteit van Amsterdam. Correspondentiegegevens: D. Mügge, PhD, afdeling Politicologie, Universiteit van Amsterdam, Oudezijds Achterburgwal 237, 1012 DL Amsterdam, d.k.muegge@uva.nl.

Bart Stellinga MA MSc
Bart Stellinga is medior wetenschappelijk medewerker bij de Wetenschappelijke Raad voor het Regeringsbeleid. Correspondentiegegevens: B. Stellinga, MA MSc, Wetenschappelijke Raad voor het Regeringsbeleid, Lange Vijverberg 4-5, 2500 EA Den Haag, stellinga@wrr.nl.
Artikel

Laveren tussen belanghebbenden

Reële autonomie en financieel toezicht

Tijdschrift Beleid en Maatschappij, Aflevering 4 2012
Trefwoorden regulatory governance, de facto autonomy, financial supervision, bureaucracy, institutional reform
Auteurs Dr. Caelesta Braun
SamenvattingAuteursinformatie

    De facto autonomy, the actual potential of regulatory agencies to go about their daily work, is often conceived to be more important to explain regulatory capacity than its formal autonomy and responsibilities. In this article we investigate whether external context factors, such as the financial and economic crisis have an impact on de facto autonomy. More specifically, we investigate whether the de facto autonomy varies after the crisis and distinctively so for specific subsets of employees within regulatory agencies. According to literature, mid-level managers of agencies are key to de facto autonomy and building a secure reputation for the agency in question. We test these external and internal effects on de facto autonomy with a survey among employees of the Dutch Financial Market Authority (N = 248). The findings show that the perceived influence of stakeholders is relatively constant, but that it is more dynamic for European stakeholders. Both middle managers and employees working at strategic and policy departments of the agency conceive the impact of European stakeholders as increasing in nature. The findings have important implications for our studies of de facto autonomy of regulatory agencies as well as reform potential after major institutional crises.


Dr. Caelesta Braun
Caelesta Braun is universitair docent aan het Department of Governance Studies, Vu University en als gastonderzoeker verbonden aan Antwerp Centre for Institutions and Multilevel Politics (ACIM), University of Antwerp. Correspondentiegegevens: Dr. Caelesta Braun, afdeling Bestuurswetenschappen, faculteit Sociale Wetenschappen, De Boelelaan 1081, 1081 HV Amsterdam, c.braun@vu.nl.
Artikel

Handelingsperspectieven in het politiek-financieel complex

Tijdschrift Beleid en Maatschappij, Aflevering 4 2012
Trefwoorden financial crisis, action logics, decision-making theories, regulatory bodies, financial institutions
Auteurs Dr. Kutsal Yesilkagit
SamenvattingAuteursinformatie

    The world-wide meltdown of financial markets is one of the largest human-made crises in modern times. The question that trembles on the lips of many researcher is why the main actors, all considered as rational, have displayed such self-destructing behaviour. Answers have been sought and partially found in theories as varied as ‘regulatory capture’, ‘failed regulation’, and inadequate crisis management. In this special issue, an alternative view is suggested. The financial sector, like any other complex sector, is made up of loosely coupled actors and actor settings (i.e. financial institutions, regulatory bodies, political actors), each driven by different action logics. The studies in this special issue each deeply examine the action logic of one actor group. The purpose of this issue is hence to parcel out the various action logics and suggest directions for further research to combine better the various actors and their differing action logics.


Dr. Kutsal Yesilkagit
Kutsal Yesilkagit is universitair hoofddocent bestuurskunde aan de Universiteit Utrecht. Correspondentiegegevens: A.K.Yesilkagit@uu.nl.
Boekbespreking

Vormgeven aan een evolutionaire publieke innovatiestrategie

Tijdschrift Bestuurskunde, Aflevering 4 2012
Trefwoorden innovation, public sector innovation, innovation strategy
Auteurs Marcel Thaens
SamenvattingAuteursinformatie

    Innovation is a popular theme in society as well as in public administration. This essay focuses on innovations that take place within the realm of the public sector. How can these innovations be developed and what do we know about their adoption and diffusion? Is it possible to steer these innovations and if so, how can it be done? Based on analyses of recent scientific insights, Bekkers, Edelenbos and Steijn (2011) plea for an incremental adaptive evolutionary public innovation strategy. Within the framework of such a strategy, innovation has to be directed towards increasing the connective capacity within government. Also, the specific, political character of the public sector as the context of innovation has to be acknowledged. Furthermore, it is also important to find a balance between the logic of consequentiality and the logic of appropriateness. Based on dissertations by Huijboom (2010), Korteland (2011) and Oosterbaan (2012) the meaning of this evolutionary strategy for public sector organizations is explored.


Marcel Thaens
Prof.dr M. Thaens is als principal consultant en Hoofd van het Centrum voor Strategie en Leiderschap verbonden aan PBLQ te Den Haag. Hij is daarnaast bijzonder hoogleraar ICT en Strategische innovatie in de publieke sector aan de Erasmus Universiteit Rotterdam.
Artikel

De kracht van grijs: Een analyse van de politieke framing van vergrijzing

Tijdschrift Bestuurskunde, Aflevering 4 2012
Trefwoorden policy reform, future, framing, ageing
Auteurs Martijn van der Steen
SamenvattingAuteursinformatie

    This article explores the role of frames about the future in policy reform, by analysing Dutch debates about population ageing and their impact on welfare policies in the period from 2000 until 2008 as a case study. Mapping the debates around ageing in the Netherlands, the article demonstrates that frames are a powerful force in the policy process. Diverging frames about the future enable fundamental changes of deeply embedded policy institutions. The case study shows the process of argumentation about the future that took place between 2000 and 2008, and reflects upon the frames about the future that were of crucial importance in bringing temporary closure to the controversy over the proper response to the demographic shift, which then lead to several important and rather strong changes in institutions of welfare state policies and fiscal policies.


Martijn van der Steen
Dr M. van der Steen is codecaan en adjunct-directeur van de Nederlandse School voor Openbaar Bestuur (NSOB) in Den Haag.

    Wij betogen dat er een aantal goede redenen is om rekening te houden met onzekerheid in het beleidsonderzoek. Centraal staat daarbij het uitgangspunt dat de toekomst open is, maar niet leeg. In beleidsonderzoek is het zaak om die open, maar niet lege toekomst voor beslissers in beeld te brengen. Door met verschillende mogelijke toekomstbeelden te werken kan het beleid robuuster worden vormgegeven. Is dit beleid nog steeds een goede keuze als zaken in de toekomst toch anders lopen dan we nu denken? Door onzekerheden zichtbaar te maken wordt de bestuurder bewust gemaakt van de keuzes die hij maakt, worden nieuwe alternatieven zichtbaar en daarmee zijn geest 'opgerekt'. Ook uit maatschappelijk oogpunt is het nadrukkelijker rekening houden met onzekerheid over de toekomst wenselijk: mogelijke overinvesteringen kunnen worden voorkomen. We presenteren niet alleen het 'klassieke' scenariodenken, maar ook relatief nieuwe ontwikkelingen als radicale onzekerheid ('black swans'), normatieve scenario's en adaptief beleid ('adaptive policymaking').


Hans Peter Benschop
Hans Peter Benschop leidt het Trendbureau Overijssel, een bureau dat toekomstverkenningen maakt voor de politieke besluitvorming.

Klaas Veenma
Klaas Veenma is senior beleidsonderzoeker bij de provincie Overijssel.
Artikel

Herziening van sociale zekerheid: het perspectief van flexwerkers en zelfstandigen

Tijdschrift Beleid en Maatschappij, Aflevering 3 2012
Trefwoorden social security, labour flexibility, policy preferences, risk, solidarity
Auteurs Dr. Fabian Dekker, Prof. dr. Romke van der Veen en Dr. Bram Peper
SamenvattingAuteursinformatie

    The social security system provides some form of protection for its citizens. The social security system depends on public support in society. Support is crucial for legitimacy of the social system. To date, it remains unclear whether social policy preferences will be affected by changes on the labour market. In this article we aim to increase our understanding of individual reactions to increasing labour flexibility and the impact on social policy preferences. From the results of our study, we draw the general conclusion that employees with flexible labour contracts as well as the self-employed do not reject the idea of social security.


Dr. Fabian Dekker
Dr. Fabian Dekker is onderzoeker aan het Verwey-Jonker Instituut. FDekker@verwey-jonker.nl

Prof. dr. Romke van der Veen
Prof. dr. Romke van der Veen is hoogleraar sociologie van arbeid en organisatie aan de Erasmus Universiteit Rotterdam.

Dr. Bram Peper
Dr. Bram Peper is universitair docent aan de Erasmus Universiteit Rotterdam.

Martijn Groenleer
Dr M.L.P. Groenleer is universitair docent bestuurskunde aan de Faculteit Techniek, Bestuur en Management van de TU Delft.

Esther Versluis
Dr E. Versluis is universitair hoofddocent aan de Faculteit der Cultuur- en Maatschappijwetenschappen van de Universiteit Maastricht.

Rob Hoppe
Prof. dr R. Hoppe is werkzaam aan de Faculteit Management en Beleid van de Universiteit van Twente.

    The assassination of Pim Fortuyn and the electoral breakthrough of his Lijst Pim Fortuyn sent shockwaves through the Netherlands in May 2002. This article assesses the influence Fortuyn has had on Dutch politics and society. It provides an overview of the research that has been conducted on this topic over the past decade and relates the findings of previous studies to research on the consequences of the emergence of radical right-wing populist parties on West European party systems.


Sarah de Lange
Sarah L. de Lange is als universitair docente verbonden aan de afdeling politicologie, Universiteit van Amsterdam, s.l.de.lange@uva.nl.

    Urban government is expected to contribute to the solution of major urban problems. At the same time, urban government is riddled with problems itself, often denoted in terms of governing and democratic deficits. In this article, options for governance reform in the urban realm are being explored along five lines, following up on recent research in the Netherlands and abroad. Both more aggregative arrangements (electronic ‘straw polls’, knowledge polls, prediction markets, ‘dot gov’ competitions for ‘best solutions’) and more collaborative arrangements (electronic co-creation, wiki governance, vital coalitions, urban regimes) are being assessed. The conclusions is that there are good arguments for, at least, more experimentation along these lines - not only from a functionalistic, but also from a democratic and social-psychological point of view.


Frank Hendriks
Prof. dr F. Hendriks is hoogleraar Vergelijkende Bestuurskunde aan de Universiteit van Tilburg.
Artikel

Lokaal bestuur en de itbreiding van Europa

De bestuurlijke aanpak van de arbeidsmigratie uit Midden- en Oost-Europa

Tijdschrift Bestuurskunde, Aflevering 1 2012
Trefwoorden EU Enlargement, Europeanization, Local Governance, Labour Migration, Migrant Integration Policies
Auteurs Godfried Engbersen en Erik Snel
SamenvattingAuteursinformatie

    This article presents an empirically grounded typology of labour migration patterns among migrants from Central and Eastern Europe (CEE) and analyses the ways in which large cities and small towns cope with the diverse inflows of new EU citizens in their municipalities. Our analysis is based on a survey (N=654) among labour migrants from Poland, Bulgaria and Romania in 11 municipalities in the Netherlands, including Rotterdam and The Hague. Next, we make use of the results of six discussion meetings with local stakeholders and housing and labour recruitment agencies. The inflow of new EU citizens shows the local limits of urban governance. In order to cope with the negative aspects of the new labour migration Dutch cities try to influence national and European policy agenda's and develop local programs that counteract the shadow sides of the new labour migration.


Godfried Engbersen
Prof. dr G.B.M. Engbersen en dr E. Snel zijn respectievelijk hoogleraar en universiteit docent aan de afdeling Sociologie van de Erasmus Universiteit Rotterdam.

Erik Snel
Prof. dr G.B.M. Engbersen en dr E. Snel zijn respectievelijk hoogleraar en universiteit docent aan de afdeling Sociologie van de Erasmus Universiteit Rotterdam.
Boekbespreking

Dissertaties

Aversion and Accommodation. Political Change and Urban Regime Analysis in Dutch Local Government: Rotterdam 1998-2008

Tijdschrift Bestuurskunde, Aflevering 3 2011
Artikel

Toepassing van innovatieve energietechnieken in woningrenovatieprojecten

Een vergelijkend onderzoek naar klimaatmitigatiebeleid in de praktijk

Tijdschrift Bestuurskunde, Aflevering 3 2011
Trefwoorden climate policy, sustainable energy, housing association, urban renewal, policy implementation
Auteurs Thomas Hoppe en Kris Lulofs
SamenvattingAuteursinformatie

    Recently climate change has been the focus of increased attention by scholars in the field of public administration. In this article the practice of implementing particular climate mitigation policies at the local level is highlighted. More specifically, attention is paid to the appliance of renewable and other non conventional energy systems in refurbishment projects in Dutch residential areas. A comparative case study analysis of eleven cases was conducted to answer the question which factors influence the adoption of innovative energy systems. The results show that the use of subsidies and supportive communicative policy instruments are of great importance. Other factors also stimulate adoption: the presence of environmentally motivated advocates in housing associations and in particular network characteristics. Strikingly, climate policy output by local authorities and the presence of urban renewal activities in the project area exercise a negative influence. Because of these insights, the article contributes to the Dutch debate on governance aspects of climate policy issues.


Thomas Hoppe
Dr T. Hoppe en dr K.R.D. Lulofs zijn verbonden aan het Twente Centre for Studies in Technology and Sustainable Development van de faculteit Management en Bestuur aan de Universiteit Twente, respectievelijk als universitair docent en senior onderzoeker.

Kris Lulofs
Thomas Hoppe ontving voor het onderzoek dat aan dit artikel ten grondslag ligt de Van Poelje prijs van de Vereniging voor Bestuurskunde.

Karin Geuijen
Utrechtse School voor Bestuurs- en Organisatiewetenschap, Universiteit Utrecht

Sebastiaan Princen
Utrechtse School voor Bestuurs- en Organisatiewetenschap, Universiteit Utrecht

    Dutch housing policy has been reformed dramatically over the last fifteen years. The reforms were preceded by an equally dramatic policy crisis during the 1970s and 1980s. This article attempts to explain the development of both the crisis and the subsequent reforms. An important explanatory variable is the logic of provision, relating to the fact that housing comes in the shape of stock and capital. However, the institutional logic of Dutch housing policy, notably the fact that most social housing providers are traditionally private nonprofits, has also proved of vital significance in determining the outcome of the reform process. Distinguishing the effects of the logic of provision and the institutional logic enables an analysis of how policy feedback, the inheritance from previous policies, may cause both policy crisis and policy reform.


Jan-Kees Helderman
Jan-Kees Helderman is als universitair docent bestuurs- en beleidswetenschappen verbonden aan het Instituut Beleid en Management Gezondheidszorg, Erasmus Medisch Centrum, Erasmus Universiteit Rotterdam. Hij werkt op dit moment aan de afronding van zijn dissertatie Bringing the market back in? A comparative analysis of the politics and policies of market-oriented reforms in Dutch housing and health care. Adres Jan-Kees Helderman: Instituut Beleid en Management Gezondheidszorg, Erasmus Universiteit Rotterdam, Postbus 1738, 3000 DR Rotterdam, tel.: 010-4088544, e-mail: helderman@bmg.eur.nl

Taco Brandsen
Taco Brandsen is universitair docent bij de Tilburgse School voor Politiek en Bestuur, Faculteit Rechten, Universiteit van Tilburg. Hij promoveerde in 2001 aan de Universiteit Twente op een proefschrift over de Nederlandse volkshuisvesting als 'quasie markt' en is de auteur van het in 2004 verschenen boek Quasi-Market Governance: An anatomy of Innovation, uitgegeven bij Lemma bv, Utrecht. Adres: Taco Brandsen, Tilburgse School voor Politiek en Bestuur, Faculteit Rechten, Universiteit van Tilburg, Postbus 90153, 5000 LE Tilburg, tel.: 013-4662156, e-mail: t.brandsen@uvt.nl

    This article examines government communication on two large-scale Belgian governmental reforms: the Federal Administration and the police forces. Using Lees-Marshment's typology of marketing processes, we identify the marketing of the changes by the Federal Administration as sales-oriented: a finished product or an expert-developed administrative reform project to be sold to the public. Declining enthusiasm for communication and growing product disagreement gradually forced this reform to disappear from the market. The police reform followed a market-oriented marketing process. It responded to public outrage. The Government merely reacted to external information. This explains why it failed to deal with a changed market situation. A content analysis of articles in both popular and quality newspapers examines the representation of both reforms in the media and seems to confirm our observations. This article shows that marketing reforms are extremely difficult when there is no shared understanding of the product to be marketed.


Dave Gelders
Dave Gelders is als aspirant van het Fonds voor Wetenschappelijk Onderzoek-Vlaanderen verbonden aan het Departement Communicatieweten-schap van de Katholieke Universiteit Leuven. Hij doet onderzoek naar externe overheidscommunicatie over beleid. Enkele recente publicaties: Gelders, D., 'Public information provision about policy intentions: The Dutch and Belgian experience'. Government Information Quarterly (2003 forthcoming). Gelders, D. en L. Gelders, 'Grenzen aan de externe communicatie van een VOI: De Vlaamse Maatschappij voor Watervoorziening'. Vlaams Tijdschrift voor Overheidsmanagement (2003) 8: 4-10. Gelders, D., 'Drugbeleid in België: Communicatieonderzoek over niet-aanvaard beleid'. Paper Voorjaarscongres Vereniging voor Overheidscommunicatie (Universiteit Twente, Enschede 2003). Adres Dave Gelders: Katholieke Universiteit Leuven, Departement Communicatiewetenschap, Van Evenstraat 2A, B 3000 Leuven, tel: (32) 1 632 36 14, e-mail: steven.vandewalle@soc.kuleuven.ac.be

Steven Van de Walle
Steven Van de Walle is wetenschappelijk medewerker aan het Instituut voor de Overheid van de Katholieke Universiteit Leuven. Hij doet onderzoek naar de relatie tussen de kwaliteit van overheidsdienstverlening en het vertrouwen van de burger in de overheid. Enkele recente publicaties: Bouckaert, G. en S. Van de Walle, 'Comparing measures of citizen trust and user satisfaction as indicators of "good governance": Difficulties in linking trust and satisfaction indicators'. International Review of Administrative Sciences (2003) 69 (3): 329-344. Van de Walle, S. en G. Bouckaert. 'Public service performance and trust in government: The problem of causality'. International Journal of Public Administration (2003) 26 (8-9): 891-913. Van de Walle, S., 'Context-specific images of the archetypical bureaucrat: Persistence and diffusion of the bureaucracy stereotype'. Public Voices (2003 forthcoming). Bouckaert, G. en S. Van de Walle, 2003, 'Quality of public service delivery and trust in government'. In: A. Salminen (red), Governing Networks: EGPA Yearbook (Amsterdam 2003: IOS Press) 299-318. Van de Walle, S. en J.K. Kampen, 'Zijn ontevreden klanten ontevreden: Over zin en onzin van gebruikersbevragingen bij de overheid'. b en m (2003) 29: 146-155. Adres Steven Van der Walle: Katholieke Universiteit Leuven, Instituut voor de Overheid, Van Evenstraat 2A, B 3000 Leuven, tel.: (32) 1 632 30 53, e-mail: dave.gelders@soc.kuleuven.ac.be
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